
TOP QUALITY CONTRACTORS CO.
TOP QUALITY CONTRACTORS CO.
At Top Quality Contractors we are a family run business and my partner and I have over 50 years of combined service experience in the industry. We offer full roofing and siding replacements and do NOT OFFER REPAIRS. I personally have been in the business for over 30 years. When I am not providing Top Quality to our clients, I enjoy being outdoors, golfing, fishing and hanging out with my 4 kids. I graduated from Frostburg State University. Our home office is located in Laurel Maryland.
"Overall they did a very good job. Like most companies they have their preferred vinyl window that they use, but I knew I wanted Andersen 400 wood windows. As for the siding, I hadn't done much research on siding but Carl had a good option with full-back insulation. He did a good job of matching siding that I have on my sunroom (which was just a few years old). He was very responsive in returning my phone calls/emails,etc when I had questions. I had quotes from 4-5 other companies and his price was very competitive. I must admit, it made me a little nervous but it worked out..... I would have preferred a more detailed estimate though. Most other companies do estimates by email or they mail you a very detailed estimate. Carl did a hand written estimate on the spot ... again, not a big deal but there were a few things that I had to ask about (eg he didn't have housewrap on the estimate but did put that on...) One of the things I was concerned about was losing glass area with replacement windows. Carl and Tim assured me that I wouldn't lose any glass area, but , in reality, I did lose about one inch of glass space per window. That was a bit disappointing but I guess when you are doing replacement windows, that's what happens. Regarding installation/work itself: The window delivery came at 7am and took me by surprise.... When the crew showed up around 9am I mentioned it and apparently the delivery folks were supposed to give the crew a heads up so they could notify me but that didn't happen. It was a very cold, windy two days when they did the installation . They were very efficient and hard working. They discovered two large holes when they removed the old siding and patched them up with plywood before putting housewrap on. The window installation went well - although there are several areas where the window frame/wallpaper/wall are chipped - I guess that happens - in hindsight I probably should have gone with "full frame" replacement - although Carl should the frames were in good shape .... but I probably should have spent a nominal amount and done full frame replacement.... Problem areas: Crew left numerous nails around the property which I am still finding. I don't know if they used a magnet to try and find them. Even though they told me they would probably have to "trim" some azaleas bushes that I have outside the kitchen window they really butchered them which shocked me.... I can understand that they needed to access the area, but would have preferred that they warned me about that before they did it.... It definitely was not a "trim" ..... The caulking on the interior seems to me to be too wide of a bead. I had Kenny (foreman) come out but he said that's how it should be.... I was comparing it to my sunroom and to my neighbor's house, where the caulking bead was much thinner..... I may redo it myself, or see how it looks once I've painted the trim.... Overall, I would give them a 4.5 out of 5 .... not perfect but pretty close. I can't comment about any warranty work (both are supposedly lifetime..) ."
Nancy D on February 2018
At Top Quality Contractors we are a family run business and my partner and I have over 50 years of combined service experience in the industry. We offer full roofing and siding replacements and do NOT OFFER REPAIRS. I personally have been in the business for over 30 years. When I am not providing Top Quality to our clients, I enjoy being outdoors, golfing, fishing and hanging out with my 4 kids. I graduated from Frostburg State University. Our home office is located in Laurel Maryland.
"Overall they did a very good job. Like most companies they have their preferred vinyl window that they use, but I knew I wanted Andersen 400 wood windows. As for the siding, I hadn't done much research on siding but Carl had a good option with full-back insulation. He did a good job of matching siding that I have on my sunroom (which was just a few years old). He was very responsive in returning my phone calls/emails,etc when I had questions. I had quotes from 4-5 other companies and his price was very competitive. I must admit, it made me a little nervous but it worked out..... I would have preferred a more detailed estimate though. Most other companies do estimates by email or they mail you a very detailed estimate. Carl did a hand written estimate on the spot ... again, not a big deal but there were a few things that I had to ask about (eg he didn't have housewrap on the estimate but did put that on...) One of the things I was concerned about was losing glass area with replacement windows. Carl and Tim assured me that I wouldn't lose any glass area, but , in reality, I did lose about one inch of glass space per window. That was a bit disappointing but I guess when you are doing replacement windows, that's what happens. Regarding installation/work itself: The window delivery came at 7am and took me by surprise.... When the crew showed up around 9am I mentioned it and apparently the delivery folks were supposed to give the crew a heads up so they could notify me but that didn't happen. It was a very cold, windy two days when they did the installation . They were very efficient and hard working. They discovered two large holes when they removed the old siding and patched them up with plywood before putting housewrap on. The window installation went well - although there are several areas where the window frame/wallpaper/wall are chipped - I guess that happens - in hindsight I probably should have gone with "full frame" replacement - although Carl should the frames were in good shape .... but I probably should have spent a nominal amount and done full frame replacement.... Problem areas: Crew left numerous nails around the property which I am still finding. I don't know if they used a magnet to try and find them. Even though they told me they would probably have to "trim" some azaleas bushes that I have outside the kitchen window they really butchered them which shocked me.... I can understand that they needed to access the area, but would have preferred that they warned me about that before they did it.... It definitely was not a "trim" ..... The caulking on the interior seems to me to be too wide of a bead. I had Kenny (foreman) come out but he said that's how it should be.... I was comparing it to my sunroom and to my neighbor's house, where the caulking bead was much thinner..... I may redo it myself, or see how it looks once I've painted the trim.... Overall, I would give them a 4.5 out of 5 .... not perfect but pretty close. I can't comment about any warranty work (both are supposedly lifetime..) ."
Nancy D on February 2018













