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"Great customer service!! Extra helpful"

"Sign contract April 4th 2025 was told would take two to three weeks this job was removing pressure treated and replacing with composite material we picked out samples from local building material outlet and showed so-called supervisor what we wanted was told he would be ordering them funny thing where we got the samples all items were in stock at least a week delay items had to be special ordered what we were told another special order for the railings another week delay called or message several times to correct mistakes July 4th is just around the corner job is still not complete"

"Worst experience working with a contractor we have ever had. Lack of communication was astounding. Reached out to start the project on our tiny front lawn in June/July. Didn't start planting until mid October. Was told there were 5 jobs in front of ours. Ignored photos of exactly what we wanted. Finish product is passable at best. Would not recommend."

"Highly recommend! Excellent communication, very professional, incredible work. They took my weed-filled back yard and turned into paradise!! Beautifully landscaped now and I couldn't be happier. Price is very reasonable."

"EXCELLENT - easy to work with"

"Roberto’s did a fantastic job! I would highly recommend them. They were responsive and even came by on the same day to review the project. Jose was attentive to our wishes and made some insightful suggestions that we absolutely agreed with. His team came the very next day to remove the grass that had died during our exterior remodel. They thoroughly prepared the yard and took care not to disturb our existing plants. They approached the work thoughtfully and carefully. They then came back and did a masterful job of installing sod, cobblestone edging, and gravel installation into our planter beds. The yard looks amazing and we were thrilled with their work. I’d definitely bring them back to do any further work needed."

"Rich did a great job with our garden design and follow-through. I had originally wanted to just get a quote for budgeting purposes but decided to accept his quote to do the garden install in the fall. He was very conscientious about early frost and had made a visit to apply some spray to reduce the impact of frost in late fall. He then made a trip up in the spring to check on the status of our plants to see if any plants needed to be replaced. I also had a problem with ferns growing out of control. Rich installed a barrier to keep the ferns within the area we wanted it to stay. All in all, I am very happy with what he has done and expect to use his services more in the future."

"I strongly caution anyone considering doing business with this company. I gave them a deposit of $4,428.65, and when I canceled a week later they kept almost $900 of it even though my service was not for another 6 weeks. You do sign a very simple, clearly stated document that says, “Should you cancel beyond three business days, you understand your deposit is non-refundable. Northern Basements may choose to refund depending on cancellation circumstances.” I fully acknowledge that I canceled a few days outside that window, but I hoped an honest company that cares about customers and referrals would choose to provide a full refund. I am a sucker for hoping that. They chose to risk my impression, referral and review for $885.53. If nothing else comes out of this, I hope everyone reading at least goes in knowing that this statement on their contract is a real threat and your deposit is hostage. Even Airbnb’s offer full refunds on deposits within just a few days of people’s arrival date. 3 days to cancel with service not scheduled for 6 weeks out, “C’mon man.” No materials were used. No service workers’ time was taken. The manager justified the 20% withholding as credit card fees, restocking fees, time and resources for the estimate, and administrative fees. I wholly accepted responsibility for the credit card fees and time of Paul, the gentleman who performed the assessment, and I offered to settle at 10%. I still believe any reputable company would have provided a full refund at this point in a project, or at most deduct the credit card fees, because nothing more went into this beyond what would have normally been a free estimate. The further arguments the manager made for the additional fees were the scheduling of their team and allocation of materials for my project. Complete nonsense, especially when the project was not set for 6 weeks away. Because they had my deposit hostage, they had control of how much they decided they wanted to keep, it was completely arbitrary, and they kept almost $900 of my money without providing anything. If they wanted to cover their credit card transaction fees, fine, at most 6%, but the rest is absolute robbery. The only solace I can find in this loss of almost $900 now is that I didn’t spend another $13,000 with them. I tried to call Paul after speaking with the manager to ask if he could do me a favor and try to reason with the manager on my behalf because he seemed like a nice enough guy. No answer. No call back. I will never seek out this company’s services again and I will actively discourage others from doing so but, based on my experience, I expect they really don’t care."

"didn't hire - just chose another contractor from list. can't review someone I didn't hire. should be a 3rd choice wherever necessary here - "N/A" or "didn't hire"."