Get matched with top sliding door or tracks repairers in Marcus Hook, PA

"Hi On 08/15 the salesperson (James) came to my house to speak to be about Aspen home improvement. He was very nice, polite and very professional. I like his presentation including information about the company having great customer service. I also spoke to the manager (David Diller) that day and he seemed like a nice person. I choose this company because of his presentation and the customer service review. There were two other companies that came from Angie’s list that had a cheaper quote but I wasn't impressed with their presentation. Both of the other two companies were $500-$1,000 cheaper than Aspen. My appointment for roof replacement was scheduled for 08/26/2019 and 08/27 and they changed to 08/30 because it rained one day in the previous week. When I spoke to the person and I mention that it was changed from two to one day, she said that the manager review and said that it would take one day. She also states that if it wasn’t done they would finish it on the next day (Saturday). When I got home from work at 4 pm on Friday ( 08/30/2019) they had removed all roof but they only added shingles to the top of the house (The porch and Sunroom weren’t done). About an hour or so later they were all packing up to leave and not a single person said a word to me, so I thought that they were done. When I went out and check they still haven’t applied shingles to the porch or sunroom roof. No one called me or said anything, so I asked if they were coming back the next day and he said “no” maybe sometime next week. He also said that they didn’t have any shingle left. I had to force him to call his manager to find out when they would be coming back and he said the manager said Tuesday. It rained two times before they came back to finish it. They came back the following Thursday (09/05/2019) to finish. When I came home I notice they there were a lot of nails that came straight through the roof of both the sunroom and the porch. I also notice they did not installed the new drip edge or pipe collar as stated in the contract. Other things are not very easy to spot. The money was released to them on 09/02/2019 and they still haven’t come back to resolve these issues as of 09/10/2019. I am very disappointed in their lack of communication skills, very poor quality and lack of customer service. My next step will be to send this information to the Better Business and get the issue resolved. I paid $6,995 for this service."

"Excellent service will definitely rehire for other jobs around the house."

"Did not engage w them"

"Fantastic. Jonathan knows what he’s doing, very precise with measurements, and has a wide range of abilities. So friendly and personable. He helped transform our new build house into a finished home. He is able to install many things, curtain rods, ceiling shower rods, heavy mirrors, heavy art work, and now is tackling adding wire rack shelves in our closets. Next up some Ikea cabinets in our laundry, and painting our garage. His prices are up front and very reasonable. He is licensed and insured. We feel he is quite a gem to have found! Would not hesitate to hire him again and again. He is very positive, eager to work and does excellent work."

"The contractor responded within 10 minutes of my request and was able to perform the requested service the same day. He arrived promptly and was courteous and professional. What I struggled with, he completed with ease. I highly recommend this provider."

"Was it the worst experience...? Was it the best experience...? Neither. Yes, I have hot water. Yes, the piping looks great for the tankless hot water. But, they had to come back a 2nd time to fill in the hole. See pictures. Yes, I was taken advantage of. I paid way too much. The final bill matched the estimate but in retrospect it was too much. Customer service simply stopped once I started challenging the work that was done. I have a large pipe sticking out of my condo that is unsightly. After I asked to have it corrected I was ignored. I would not recommend this company."