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"The wood that OnCenter used for my Pergola was defective and they refuse to stand behind their warranty. They tell me that If Menards will not warranty their wood, then how can they. I think it is terrible that I paid $6400 to have a nice pergola on my back patio and I am left with cracked, defective wood. I was told that OnCenter would only replace a portion of the pergola (they could not deny how bad this wood was; but they refuse to replace the entire thing. It is the entire pergola that has the same wood and all of that wood is cracking badly. It will not do me any good to have half of the pergola replaced, only to have the other half keep cracking and be a different color. I tried to explain this to Sam Cox, owner of OnCenter, and he told me that; he cannot control how wood ages; For the money I paid, I really think I should enjoy my pergola and be able to look at it and have my visitors look at it without being ashamed of how unsightly it is. I have a nice house and wanted a nice pergola. I feel I will now need legal representation and have to reach out to Menards corporate office myself. I will have to do the fight that OnCenter should be doing. Terrible"

"Seth installed custom built in cabinets in our laundry room. We couldn't be more pleased. The cabinet and drawers are all high quality and has transformed our laundry room!"

"It went well and they were very informative on what was happening. They gave you an option and we went through in different colors. It was a good experience and i will use their service again."

"I had an appt. set up that I couldn’t make an made an attempt to cancel prior. The day of I received a text asking if we were still meeting today. I texted back saying I thought I had canceled but could not meet that day. I received 2 texts back that were not professional, the 2nd text stating I should be more responsible. I waited 2 days and called the guy back (Rick) and discussed the situation. I did ask him if that was an appropriate response he provided and he said probably not. I then hung up. I received more texts back that were not professional so I called again to talk to him. He states he never received a cancellation from me but I did make an attempt at the number I thought was his. I’m not sure what happened and I asked him if he was so desperate for work that he treats all cancellations like this. Rick was really only interested in letting me know how irresponsible I am. That’s his end game. That’s the message he wanted to hammer home to me. He said he wasn’t on his way when he called the day of to confirm so I’m not sure what his issues are but he really likes to play the irresponsible customer angle. I would avoid this business at all costs, you never know what kind of text/call, etc. you will receive, unless you prefer to deal with junior high school behavior. With this type of mindset, you probably don’t want him in your home either."

"It could not have gone any better! I requested service on Sunday, the mailbox was installed Monday afternoon, the next day! The homeowner was very happy and the work looks excellent. I would definitely be happy to use this service again and would highly recommend!"

"I would not hire JP Frisch again. The handyman who was sent to my home arrived one hour late. He was friendly and seemed to complete all of the projects without a problem, but after he left, I looked more closely at the painting in the bathrooms and was extremely disappointed. It was extraordinarily sloppy. Some areas were not completely covered. He didn't tape any of the edges, so there was paint on the bathroom tile, on the medicine cabinet, on the towel racks, on the ceiling, and on the door frames. When I complained, the owner never apologized, but agreed to send someone to fix the problem. No one showed up for that appointment. When I contacted the owner, he said that the handyman didn't have my address. We made another appointment and that time, the handyman did show up. It took him more than three hours to fix all of the painting mishaps. Last week, after less than one month, the storm door closer became damaged again. When I hired another handyman to fix the problem (which JP Frisch refused to fix), he explained that the door's closer had broken because it had been installed with extremely short screws, rather than long screws that would keep the closer secure and fixed in place. Thanks a lot, JP Frisch! There's no way I'd hire JP Frisch again. What a terrible experience!"

"The job was done very well."

"Great. Attentive to detail. Have hired multiple times and will hire again."

"The owner was quite knowledgeable and gave a very reasonable estimate for the installation of eight windows. The work crew were professional, friendly and did an excellent job, including cleaning up when finished. I highly recommend them!"

"Great experience at a reasonable price. Would recommend. Very thorough and precise with his work and had solutions for all my needs and concerns."