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"Did a great job "

"We needed a new kitchen faucet installed. The plumbers arrived on time in the expected window. They were very professional and got the job done within an hour. Very satisfied with the work and cost."

"They were quick and very professional. Very happy. "

"This was the only service that provided me with a price over the phone before they came out. All the other services wanted to charge me a fee to just come look at the downspout extension, so I had no idea what kind of charge to expect. Evan was great, showed up on time and kept in communication with me on his arrival time. only took about 20 minutes from start to finish. "

"I had Mann Made plumbing replace toilet parts, a bidet, and a garbage disposal. They called and verified each appointment, answered any questions, and they made sure I understood what they did and how they did it. They were extremely professional, polite and courteous. I dealt with a few people from their team and they were all like that. Whether you call in or in person. Prices and services were stated up front and they have a great guarantee on there service. Great folks!"

"as advertised"

"Steve arrived promptly to change out a faucet and to assess a shower head that was too high for us to safely reach. Steve replaced our laundry room faucet efficiently and solidly. Such a relief to have one that works properly. Steve recommended an alternate fix to our high-reach shower head. He will look through the hardware options and see what Graham can provide. At least, we know the direction to pursue."

"The service provided was done efficiently and professionally. My serviceman was respectful of my person and my home. The finish product of his work was very satisfactory. I would absolutely hire again."

"I would steer clear. 1. Pay with check discount is not guaranteed. We had a service done in mid-February, and were mistakenly charged the full amount, even though we were told we would receive a 3% discount. We were then told they would mail a check. No luck. Debbie has my Zelle QR code and info and still refuses to refund the overcharge. She would rather argue than honor her discount. 2. Does not stand behind their "100% Money-Back Satisfaction Guarantee on Service." We had an error code on our furnace. Tech came out and diagnosed as a bad inducer. We believed him and purchased a new one. They installed it right away and also did an inspection. Total was about $1100. Steep, but not bad since the tech said that should get us a few more years on an 18 y.o. furnace. The inspection went well and we were happy. Next day the error code was back. Different tech came out and diagnosed as a control board issues. $900 to fix. Ouch. He was at the house for a long time to do the diag. After asking for detailed information, Debbie refused to give any insights and lied to us about not being charged any mark up on the inducer. At this point I was definitely not satisfied! The more questions I asked to get to the truth, the more Debbie blamed us for the age of our furnace. I asked for a refund of the service and told her she could come get the part once we received the refund. This was because we STILL had not gotten the check discount she promised us! The part was charged at $600+ so the remaining amount for the service is $475 which includes the inspection that failed to find the control board issue. That and the check discount comes to $500. on a nearly $1100 bill. But Debbie would rather blame us for asking questions and not being grateful for the time they spent NOT FIXING THE ISSUE! Debbie lied to me when she said she would give the refund and come get the inducer. She has gone back on her word and refuses to make it right according to her own posted "promise." Debbie can send the refund amount through Zelle or bring a check when she picks up the inducer to resolve this issue. The BBB has now directed me to the IL Attorney General."

Hays Plumbing Co., Inc. has been a family owned and operated company for two generations. We provide a variety of plumbing related services to Springfield and surrounding communities in Central Illinois. Here at Hays Plumbing Co. we specialize in those challenging and tricky plumbing tasks. Some of our specific services include, but are not limited to:\n\n-residential plumbing repairs\n-remodeling and new construction\n-installation\n-water heaters\n-disposers\n-sump pumps\n\nStop wasting time talking to machines and being just another service call customer. Work with us and get the personalized service with attention to detail you deserve. So next time you are looking for a quality company that will be honest about their recommendations on what will work best for your situation, call Linda Mattson and her crew, to see why they will be around for generations to come.