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"Fast response and clear communication throughout the process."

"UPDATE 4/25/2023 4 yrs after installation of a system that Bell Brothers designed and installed, my energy bills are higher than they were with the 20 yr old system it replaced. We have fewer people in the home, and it is supposed to be a high efficiency system. After numerous complaints, inspections, and supposed repairs to solve the problem, Bell Brothers told me that I need to turn off my high-tech, automatic thermostats and operate them manually as needed. Oh, and NEVER turn on more than 2 of my 3 zones at any one time. So much for the NO SURPRISE GUYS. UPDATE 3/18/23 AFTER CONTACT WITH BELL BROS We have been contacted by Bell Bros since this review with an offer to replace the plenum and reprogram the zone board. We requested a written explanation of those repairs, and how they would solve the problem. We have not received that information. UPDATE 9/19/22 - AFTER TRUE-UP My energy usage (and annual bill) is higher after replacing a 20+ year-old system with one that is supposed to be more efficient. That makes no sense. We have fewer people in the house, and have had more than our share of power outages and flex alerts. This is definitely a very expensive purchase that we thoroughly regret. UPDATE 9/8/21 - AFTER 3 DAYS OF HEAT WAVE We typically open doors and windows or run the whole house fan to take advantage of the cooler morning temperatures. Since the insulation was upgraded, the temperature inside the house seems to be holding between 10-15 degrees cooler than outside. At this point, we are comfortable and looking forward to see if our heating/cooling bills are lower at true-up. UPDATE TO ADD ACTIONS TAKEN BY BELL BROS SINCE MY REVIEW Approximately 1 week after this review was posted, I received a message from Bell Bros Sales Manager wanting to discuss my insulation options. When I returned his call and gave him the details of my experience with his company, he apologized and offered to insulate my home at no cost. Needless to say, that was a more than fair offer and I accepted. In spite of some unprofessional communication issues, the work was performed yesterday and we are waiting to see whether it makes a difference in our comfort and/or our hvac bills. I am raising the rating to 2 stars now, and will be updating the rating further if we see some positive changes in how our system works. ORIGINAL REVIEW Installed complete HVAC system to replace 20 year old system in 4000 sq ft house. Represented that new system would operate more efficiently and should decrease my heating/cooling costs significantly. Prior to installation, they inspected my entire system, including insulation and ductwork and made recommendations for the best system for my needs. I asked about insulation at the time of the install and was told it didn't need to be installed. Two years later, my bills are HIGHER, and now they tell me I only have 6" of insulation when I should have 16". Temperatures in my house are consistently higher than the selected temperature. I have one room which takes more than an hour before the air begins to blow. They tell me it is because this room is so far from the unit. They are the ones who decided where to place the unit. Very unhappy with the difference between what they told me I needed, and what I actually got. Services: Install thermostat, A/C system maintenance, Heating system installation, HVAC duct & vent installation, HVAC system maintenance"

"First, about me: I am a 70-year-old male from an older generation. When they sent two young girls with tattoos, I thought, “oh great! (Sad but true). These two girls were probably the best technicians I have ever had the lucky break to hire in my 70 years. This area is notorious for being very slack in the quality of any of the people they send out. These girls were over and above everything I could have possibly hoped for— and I am a man that sets the bar high! If you’re looking for any project at all around your home, at least give them a chance to talk to you. You simply can’t do better. Their professionalism, their warmth and friendliness and above all, their expertise is everything you could hope for when you retain someone to work on your home. God used them to teach me a lesson about judging a book by its cover, lol. Again, I don’t mean to “gush” but you do not know how refreshing it is to get people who show up on time, who “know their stuff” and are warm and friendly to boot. They ARE my “ go to” professionals for any future work I have on my home. Thank you, girls. You are, as they say, “above and beyond.” Your father must be very proud of both of you."

"It was my fault that decided to install the solar system with Honey's air solar.jest because of good reviews web.I didn't expect them to have no experience , every city follows the law of installation . From the beginning to decision to installation was made in January 20022. As result task completed at the end of October 2022. It was irresponsible for the workers to find the installation. made holes or sabotage for the wall. multiple times with the installation manager via email and phone. promise it will fix . Now say that's it. not taking responsibility. Maybe the company specialized heating or air condition not solar."

"The Technician was very good and was able to fix the problem."

"I needed a couple of French drains cleaned out. He discovered all kinds of roots to be the cause of the problem. I thought I was going to have to replace the drains but he took care of my issue and exceeded my expectations."

"Professional work and timely. He installed opener efficiently and programmed remotes as well. Cleaned up beautifully after job and went over instructions thoroughly. Great job!"

"I hired Fence Doctor to repair a few sections of my fence that was damaged during the winter storm. Got a few estimate, one was 30% lower than Fence Dr, but ultimately decided to go with Herb since he seems to know fences really well, and was able to explain things. Pros: - He and his crew are excellent at doing their work, fast and efficient and cleaned up after themselves - Really like the newly installed fence sections Cons: - He pushed out the installation date 3 times due to various reasons, and told me the day before he needed to change the date - His initial quotes didn't match what he told me verbally, resulting in delays to begin the work. Overall, I'm satisfied with the work Herb and his crew from Fence Dr did, and will recommend his service."