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"Great would recommend"

"The came up with a great design for us, showed up as promised, did very nice work (and a bit above what was promised) and stuck to the agreed budget. Can't ask for more."

"Excellent service!"

"They're are so good with their works"

"I paid an excessive amount of money to replace the heating system. The sales rep gave us comfort that everything will be done right and the two experienced and fully licensed professionals will be doing the work and that there is a no-excuse warranty, 1 degree guarantee, and 10 years on both the service and hardware. It just so happened that after the install, I told the installer I smelt gas and to check everything. He simply waved it off and said it's fine, give it some time. I told AJ Perri multiple times that there is a gas leak and I asked them to rectify the situation. I called them multiple times to send someone to fix the issue immediately and urgently, but they refused to commit to any resolution and won't send anyone until the gas is turned off for the whole building. I explained that its a condo and that the unit itself in the utility closet has a separate gas shutoff valve. Knowing this, they refused to remediate the gas leak."

"Extremely disappointed in lack of service, accountability, communication and honesty. Based on good reviews in Angies List, we hired Madden to build a berm and plant 15 Arbor Vitae trees. Asked him specifically if planting in the summer heat was a problem, he assured us it was not. Within a week, two trees were dying. In less than a month, six more were browning and dying or dead. When calling Madden to address this he first stated we did not purchase the “optional warranty” on the trees. We quickly pointed out no such warrantee was ever mentioned and not listed in a single quote or email. In addition, every home and garden center provides a one year warrantee on trees and plants. After replacing one, he grudgingly agreed to replace four of the six dead trees and it took repeated emails and calls to get him to do that. A few others are not looking so good. To add to his growing list of double speak and inconsistency, he said we shouldn’t plant the replacement trees until the heat was over – a complete contradiction to what he told us before (see paragraph one). Even though we bought replacements for the dead trees he refused to plant with our own money, he wanted to charge us to replant those. We refused. I have used many local contractors for work on our home, some in the tens of thousands of dollars. I treat them fairly and pay on time. I have given many positive reviews here for my contractors and a few negative ones as well. My expectations are simple – value for what is paid, standing by your work, accountability for problems, and honesty. Madden Landscaping fell short in all areas. They are the worst company I have ever dealt out of dozens of contractors. See the pictures attached. Would you pay nearly $2000 for a row of trees that looked like this within 6 weeks? If you did, would you expect the landscaper who did this to stand behind their work? I have heard Angie’s List removes negative reviews for vendors who pay for advertising. I am also posting this on Consumer Checkbook, Yelp, Google reviews, and will be filing a complaint with the BBB."

"It was a cold and wintry March day when I wanted my windows to sparkle, and although snow and a sick workman interfered, Jeff was good to his word and had my house sparkling for her photo shoot. Jeff assured me that, no matter what the temperature, his crew could do my enormous Queen Anne Victorian (62 windows) in a half day. He recommended removal of the screens to make the house look beautiful, and it was a great suggestion. We have original windows on the front, and they are 129 years old. The crew was thorough and gentle, and I was thrilled with the job. We cleaned the interior windows ourselves to stay within budget and simplify the prep, but Gem's crew did "in and out" for the kitchen skylight and five basement windows, as well as a few that the crew must have felt demanded their touch. I can't say enough for their good work and positive attitude, given that the weather was frigid, they were pulled to fill in for another crew, and I wanted all the screens to be labeled (I followed him and labeled them myself). I wish I had found them years ago, before selling the house, which sold in two days :-) And yes, they even honored an Angie's List coupon!"

"I can not comment on the product quality because I never placed an order. I will comment on the totally unprofessional and unhinged behavior of the person/people answering the phone. I called on 4/30/20 at 4:49pm to inquire about having 2 yards of soil delivered on 5/2. I spoke with a man (no identification) who told me that he would take my number and call me back tomorrow. I gave him my name and number and hung up the phone. I received a call this morning (5/1/20) at 6:52 am from a female as a follow up. She quoted me 112-116$ for two yards of soil. I asked about what time I can expect the soil to be delivered on 5/2. She told me that it could be any time between 7-1pm. She then started to explain in detail how they process the deliveries at their site, which was ok but too much information. I then asked specifically what type of soil I was being quoted, at which point she told me that she could not tell me because I never told her what it was being used for. I said some was for a flower bed and some would be used for my lawn. She stated that the quote was for screened topsoil because that was the best for my application. At this point I was concerned with the vague nature of her responses and stated that I would have to call her back to schedule the delivery as I thought the price was a bit high and wanted to explore other options. All of sudden a male voice came onto the phone unidentified and started yelling at me about how I don't know what I'm talking about and that I should call "Mr. Mulch", because they'll be sure to get it to me "by Thursday". I attempted to slow this guy down and he then stated "Aren't you the guy who called me after 5 yesterday?" I told him I called just before 5, he told me I was lying. He then asked me what I do for a living. I said "I guess you don't want my business." He told me that he did not need my business, that he had more business than he knows what to do with, and hung up the phone. I am dumbfounded at this behavior. I can't help but assume that the call at 6:52am was punitive for some kind of perceived slight of calling his business after 5pm, even though I clearly did not. It is not acceptable to call a private residence at that time without prior discussion. This person isn't right in the head, and a search of other online reviews bears out a pattern of this type of behavior. This business should be avoided at all costs. I can only imagine what type of response a customer would receive if there was a problem with their delivery. I am thankful that I never got to that point."