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"Emerson Paints: All Sales, No Service If you’re considering Emerson Paints, let me save you the trouble: don’t. I responded to one of their Instagram ads and was immediately bombarded with phone calls—relentlessly. Once I was ready, I called back and scheduled a free estimate. The sales rep they sent was personable, knowledgeable, and assured me he’d been with the company for ten years. That part actually felt promising. He gave us three tiers of service, and my husband and I chose the middle option. I even went to the paint store the next morning to pick out my color. I texted him with my selection and… crickets. Days passed. I followed up. He apologized and promised to get back to me. He didn’t. Eventually, I called the office directly, only to find out we weren’t even on the schedule. That’s when the owner stepped in—sounding every bit the overpromising, fast-talking salesman you hope never to deal with. He assured me we’d be fit in the following week and that he was “putting his very best guy on it.” Then the day arrived… and a truck pulled up with a completely different company name and logo on it. Turns out, Emerson subcontracted the work without telling me. Not even a mention. Total bait and switch. To make matters worse, the sales rep had promised I wouldn’t have to prep anything in my kitchen. But when I asked the owner, I was suddenly responsible for clearing countertops and emptying the front of all my cabinets. My kitchen was a disaster zone for a week—all based on bad information. Then came the most unbelievable part: on day two of the project, an Emerson employee came to "check on things"—and let himself into my home. No knock. No doorbell. No hello. Just strolled right in like it was his place. I was stunned. The one saving grace? The subcontracted crew was excellent. They were professional, efficient, and lovely to work with. I would’ve happily hired them directly—for a likely much lower price—if Emerson hadn’t been the middleman. (Message me if you want their name; they were fantastic.) Emerson Paints, on the other hand? Not a single follow-up. No call to see how the job went. Nothing. Their last contact with me was their guy walking uninvited into my house. Bottom line: Emerson Paints is overpriced, unreliable, and dishonest. I wouldn’t recommend them to anyone."

"Great. Carlos, the owner, is one of the most responsive providers I have worked with. He worked with my tight schedule (trying to get house on the market quickly), helped me problem solve some related carpentry issues that were outside the scope of painting, and has a highly professional crew who were either early or on time everyday. The project was the exterior of a Capitol Hill townhouse. The team took great care to make sure neighboring properties were protected. The neighbors noticed and appreciated C&V’s attention. Highly recommend."

"Painting fine, easy to work with"

"Luis and assistant were prompt and did an outstanding job washing both the deck and siding. I would highly recommend TrueDecks for both maintenance and refurbishing the deck. Customer service is excellent utilizing both email and text messaging to provide estimates and communicate scheduling and arrival times. I found this company's professionalism a step above most in this line of service. As a previous customer (Deck refurbishing) I also received a discount."

"They were very professional and experienced in staining our log home. Gave us the best of knowledge in what stain and clear coat to use for long life of our home. Very professional with their work and with me. They completely cleaned the entire area and also cleaned all of the exterior windows. I would highly recommend them for a job well done."

"Very fast and very good."

"Great Loved Steve and Dominic"

"Great job house looks like new"

"This was our second time using Diaz for our painting and home renovations. Once again he and his team did an amazing job. For this job, we had Diaz paint our hallway and master, redo our stairs and stair railing, re-finish and stain the hardwood floors, remove old baseboard heaters, and do a complete renovation of our upstairs bathroom (new paint, new floors, new vanity, new toilet, new lighting, new exhaust fan, etc.). He also helped haul out old furniture, removed an old (non-functional) oil gas tank from the basement, and replaced a broken storm door. One of the great things about working with Diaz is that the answer is always yes. His team is more than just painters - he has skilled craftsmen, workers with expertise in plumbing and electric, and everything else. There is no need to deal with anyone else. If you need something done in (or around) your house Diaz either can do it or has a guy. After contacting Diaz, he came right out for a free estimate. He listened carefully to what we wanted but also made a number of important suggestions to improve the results. Each day his team was hard at work - they were trustworthy and courteous, and cleaned up perfectly each day. Diaz goes the extra mile to make things convenient - including hauling away trash/junk, recommending a local showroom, and picking up materials that we had ordered for the job. As with any major project, there were a few bumps in the road. But Diaz worked through the curveballs with good communication. They finished on-time and on budget, and the results were perfect. If you’re looking for versatility, reliability, attention to detail, and overall excellence, then Diaz is your man ."