
Serving Mount-laguna, CA and surrounding areas
Approved
In business since 2003
Free estimates
Warranties offered
"OCT. 2016 : INITIALLY ALL WAS OK....A TWO MAN CREW DID THE WORK ACCEPTABLY ONCE PER MONTH, WHEN "GILBERT" WAS THE ON SITE TEAM SUPERVISOR/WORKER....GILBERT WAS VERY DILIGENT, A HARD WORKER AND WILLINGLY DID WHAT HE WAS ASKED TO DO AND PERFORM ALL THE SERVICES I CONTRACTED FOR AS LISTED ABOVE. I WAS VERY SATISFIED WITH GILBERT'S WORK, HOWEVER, GILBERT WAS SUBSEQUENTLY FIRED BY OWNER: JOE MORENO OF (JM LAWNS) AND REPLACED WITH ANOTHER PERSON: "AL"....INITIALLY AL PERFORMED SATISFACTORILY, HOWEVER HE NEVER DISPLAYED THE SAME " GO THE EXTRA MILE ATTEMPT TO PLEASE THE CUSTOMER/CLIENT" THAT GILBERT DID AND ON THE LAST VISIT TO MY HOUSE , THE WORK CREW (AL AND HIS CO-WORKER) HAD NOT FINISHED TRIMMING THE BUSHES OR ANY OF THE TREES, AND WAS GOING TO LEAVE MY WORK UNFINISHED . I ASKED "AL" WHY HE WASN'T FINISHING THE WORK(THAT I WAS PAYING FOR) ...AL TOLD ME: "HIS CO-WORKER HAD TO GO SOMEWHERE" (REFERRING TO HIS WORK PARTNER).....HE THEN SAID: "WE CAN ONLY SPEND SO MUCH TIME ON THE LAWN WORK AT (MY) HOUSE" !!!!!!(.TRYING TO JUSTIFY NOT COMPLETING THE JOB/WORK THAT I WAS PAYING FOR).........I LATER CALLED OWNER: JOE MORENO AND TOLD HIM THAT I HAD A PROBLEM WITH HIS WORK CREW (AL) AND WANTED TO MEET WITH HIM TO DISCUSS/RESOLVE IT. HE INITIALLY SAID HE WOULD MEET WITH ME AT THE END OF THE WEEK.....I ASKED HIM TO CALL ME BACK TO SET UP AN APPOINTMENT AND HE NEVER DID. THE "ATTITUDE , LAZINESS, REFUSAL TO FINISH THE JOB HE WAS PAID TO DO" , ON PART OF "AL" DISAPPOINTED AND ANNOYED ME !!!!....THE LACK OF FOLLOW UP BY OWNER: JOE MORENO, TO DISCUSS/RESOLVE MY PROBLEM WITH HIS EMPLOYEES, INDICATES A LACK OF CONCERN FOR ME (THE CUSTOMER/ CLIENT).....I AM NOW SEEKING A NEW LAWN SERVICE TO HIRE. I HAD CONTRACTED WITH JM LAWNS FROM: OCTOBER 2016 THRU MAY 2017. THE DATE OF THE "INCIDENT" WITH AL , WAS ON 5/18/2017"





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