
Serving Myrtle Beach, SC and surrounding areas
Approved
Super Service Award Winner
In business since 1991
Free estimates
Customers say: True professional
"We hired this contractor for our new patio and there were problems from the start. Using their equipment the lawn was destroyed. It was pointed out to them and they told us our HOA would repair it, that was not the case. The repair cost was $384.00. Through no fault of theirs the coloring they put into the concrete turned out horrible. They said it was either defective concrete or defective dye. Two weeks later we find out that the concrete company would not do anything about it because dye was added which voided the warranty. Then the dye company would not take responsibility. Tracy Norman did provide a mutually agreed upon solution, however the time it took for them to make it right was unacceptable and the time it took for this project to be completed was unacceptable (9 weeks). With the anxiety, stress and ultimately frustration we felt of them not returning phone calls or text messages ( 6 days at one point) their customer service is very lacking to say the least. In the end they put down a colored concrete sealer (at their cost). rightfully so. When doing so they got it on our boarder around the patio, our marker lights, door and house. They did, however come back and make it right. We now have a patio that approx. every 5 years will cost us money to redo. This, of course, defeats our goal of having a no-maintenance patio . I would also note that when the issue with the patio and coloring arose we were, at that time, told that there are no guarantees on the concrete or the coloring. I think that is something that the buyer should be told at the beginning of any job. So with that said we suggest buyer beware and do your homework when it comes to concrete companies. I have pictures upon request."





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