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"Excellent customer service and follow up"

"What a pleasant experience! Peace of Mind complete a roof replacement on my home. From the very beginning I was immediately impressed with their timeliness of getting and back to me and answering all of my concerns (I have had bad experiences previously). John was incredibly professional and took the time to explain everything. The roof was completely exactly when they said it would be done and they cleaned up everything and made sure I was satisfied before they left. I stressed this so much but they made the whole process incredibly easy for me. "

"Very good service"

"We worked with PRAN Pro to fix some siding on our home after storm damage. We could not be more pleased with our experience! Yauhen and his team were thorough, timely, and knowledgeable. He sent us two estimates to reflect repairing the existing original wood siding vs. needing to replace it, which really helped when submitting to our insurance company. Yauhen and his team even came out in the early morning on the 4th of July to complete the job since we needed the work complete to proceed with other repairs. Yauhen followed up with photographs of the process and checked in to ensure we were satisfied with the work completed. We look forward to working with the PRAN Pro team again in the future!"

"Matt assured me that his team could resolve the leak in my roof, and while they arrived promptly, they completed the job in under an hour and charged me $2,500 to essentially replace a few shingles. Reluctantly, I paid, hoping to get through the season without further issues. Unfortunately, the leak persisted. Despite multiple visits from the crew, they only performed minimal work, often blaming debris or other factors to avoid addressing the underlying problem. Fast forward two years, and the roof is still leaking significantly. Matt's behavior has been nothing short of deceitful. I recently spoke with his service representative, Billie, whose favorite word is apparently "unfortunately". They refuse to stand by the shoddy and exorbitantly priced work. Overall, my experience has been nothing but frustrating and disappointing, and I would strongly advise against choosing Phase 4 for roofing needs. I also captured photos of their subpar work, including poorly installed shingles behind the broken siding. The best word to describe this situation is "fraudulent." Save yourself the headache and look elsewhere."

"BUYERS BEWARE! We were excited to sign the contract and really felt that this was the correct choice for a rental we own after reviewing feedback on Google, HOWEVER, we were so WRONG. Salesman assured us that was no difference between paying cash, credit card, money order, etc. To our surprise, credit cards ARE charged an additional 3 percent surcharge. This would have been nice to know after spending over 37,000.00 for a roof. Their response was, well we have no control over what the salesman tells you and there is absolutely nothing they can do about the surcharge. So as the roof was being installed we were told by the supervisor on duty that all the debris would be cleaned up upon completion but that did not happen. In fact our tenants sent us pictures of handfuls of nails, staples and debris that was scattered all over the gravel parking lot that surrounds the front and side of house. Called Bachman's the following day and they sent out a project manager to view the debris, but WE were REQUIRED to be there when he arrived. The project supervisor cleaned up some of the nails, but not all since he only had a tiny magnet and this is a huge parking area. He said the crew that installed the roof is from Trenton, NJ and he would need to send them out in the next few days to clean things up. He said that they use "hundreds of nails when installing a roof and if a hundred drop to the parking area, well that's pretty good", WOW! We were also told by the project supervisor that he was INSTRUCTED NOT TO LEAVE until he had a check in hand for full payment, even though the property is surrounded by debris, nails and staples. We did not have our checkbook on us at the time so he followed us home and waited outside our house until the check was handed to him. After giving him the "post dated" check, we told him to wait three days for the money to transfer to the checking account otherwise our account would be overdrawn WHICH HE AGREED TO. Needless to say, he cashed the check the VERY SAME DAY that it was handed to him, OUCH VERY UNPROFESSIONAL, now we are facing over withdrawal banking fees. The only thing this company cares about is the money (and they need it IMMEDIATELY) even though you are not happy that your property is surrounded by staples, nails and roofing debris. The picture below was collected from only a 3' X 3' area. We are current owners of a family-run business for years and have NEVER and will NEVER treat a customer in this manner. Please take our advise and STAY AWAY. Bachman's is way over-priced and we should have chosen one of the 5 other roofing competitors who were at least 13,000.00 less than Bachman's. LESSON LEARNED THE HARD WAY."

"Our roof replacement project went very smoothly with no disruptions. Work area was left very clean."

"Project manager was available at a time convenient for me; he got on the roof quickly and assessed the condition. Turned out that it needed to be resurfaced… he explained to the reasons why in detail, which I appreciate a lot. Then they provided a fair quote, scheduled quickly (weather permitting), executed on time, and provided pictures once the work was complete. Having had bad experiences with cleanup before, I was thrilled that I found NO NAILS anywhere. Highly recommend - will use this company again."

"You guys were on top of this from the minute we called and kept us informed throughout the whole process"