Get matched with top tile: ceramic and porcelain installers in New Canaan, CT

"While their countertops are amazingly beautiful their customer service when a situation arises is unacceptable. We paid $7.6K for countertops and our brand new oak flooring was scratched during the process and they will not accept accountability. Their response was, and I quote "You should check with the plumber or electrician or who every came after us on friday". Well guess what, no one came after them on Friday so it's not possible the scratch was from someone else. In addition, when they arrived to template the countertop I advised Hector that I had a butcher block insert for the sink, of which I showed him and he said no problem, well the butcher block did not fit in the sink insert when they installed it. Lastly, the newly taped walls were scratched upon installation as well. I will not utilize or recommend Douro Granite and Marble LLC in the future."

"Our experience with Cabinets Direct, and the salesman Frank at the Orange location, was very disappointing. We first met with Frank in late July, but our order wasn't actually placed until late August. When we asked about the delays in getting the cabinets ordered, Franks response was that new customers were coming in and he "couldn't turn down work" - at the expense of existing customers like us. We did not receive the last of our cabinets until mid-November, four months after initial contact. Since replacing cabinets was only one part of our renovation, this had a domino effect that resulted is us living in an unfinished house with no way to prepare food for weeks. Even after the cabinets finally came, there have been issues. Frank ordered the wrong color trim for the top of the cabinets, so it took another two weeks for replacement parts to arrive. Our microwave, which we gave him the dimensions of in advance, didn’t fit in the space provided, so we had to buy a different (smaller and less powerful) one. Finally, our dishwasher hits the handle over our stove when we open it all the way. In the interest of full disclosure, the national customer service reps for Cabinets Direct that we worked with after the order was in were very friendly and helpful during the long process. However, given the very high price-point for these cabinets, being told our order was being delayed so Frank could talk to new customers before finishing our order and thereby delaying our cabinets is unacceptable. Our entire renovation was significantly delayed as a result, and without a functioning kitchen we had no option other than to eat out for every meal, for weeks. We would not recommend this salesman, or company. We don’t expect the royal treatment, but these were expensive cabinets and we at least expected basic competence, and we did not get that."