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"Bill and his team did a variety of home repair and improvement projects on my 40+ year home Fall 2024. We a couple months. These included: repairs : replacement of wood sub flooring/framing in basement ceiling/upstairs, covering outside side door concrete steps on slate,and cresting a new sidewalk to lead up to it, cleaning front of house stonework and putting protectant on it, building new short frame and drywall in order to replace old closet doors, dry walling and painting interior room and more. What impressed me most were the professionalism and expertise of Bill and his team in every way. Quotes were detailed, and multiple options were provided when needed. I was kept informed of daily schedules and progress, the contractors were skilled, meticulous and excellent with prep and cleanup. Personally, they were conscientious, diligent and trustworthy, as well as patient, friendly and kind, including with very curious twin five year olds there several afternoons a week. "

"The plumber arrived promptly to update plumbing as part of the new bathroom remodeling. He efficiently prepared pipes for the new vanity, bathtub and toilet. At the end of each visit, I appreciated hearing what work had been completed. The work area was always clean and tools were never left behind. I would highly recommend this plumber."

"Sal did an awesome job. Clean, efficient, and a great communicator! Would definitely recommend services in the future. "

"technician was affable and competent. however initial quote was outrageous and negotiate price still exorbitant, even taking into consideration of the day of the week. 1hpur labor and $30 worth of parts does not equal $ 374"

"Tom, and Gus where great., and at a fair price. Would definitely hire them again for any future work."

"They truly live by the code of "you get what you paid for". The price was cheaper than expected (and they included a free estimate too). So ultimately, our slow bathtub drain was cleared. However, the technician had terrible housekeeping. After stripping the caulking around the overflow valve, they left the caulking pieces in the bathtub and told us to flush them down the drain (?!). They said the provided bio solution would clear the pieces just fine...but why do that when a trash can is less than a foot away?? Then, they did not offer to reseal the valve they just opened...just left a mess for us to pick up. As such, we will not be using them again next time...free estimate or not. If we wanted the bare minimum, we would have done it ourselves."

"Got the kitchen of my dreams with unbeatable reliability and dedication from everyone on the B&B team! From the very first estimate, all pricing and process was transparent and thorough. You can tell B&B are the experts. They had so many projects to look through for inspiration, functionality, and design—it was easy to trust them with such an important part of my home: the kitchen. Organized, trustworthy, and friendly, I can't say enough good things about the owners and the guys who were working in my home. If I could give 10 stars, I would! Can't wait to remodel my bathrooms with them next."

"I had a very negative and unprofessional experience with Horizon Services. I signed a contract with them. When it was time to service my AC unit, they cancelled my appointment and rescheduled it, only to cancel and reschedule it again, and yet they did it again! They cancelled my AC maintenance appointment three times over nearly a month period. The scheduler kept cancelling the appointment a few minutes before the appointment time, which was very inconvenient for me because I had to be home every time they scheduled. After the third cancellation, I asked the scheduler to escalate the case to a supervisor which he told me he did. But the Horizon customer service manager never called me back. I called again and escalated again, still the Horizon customer service manager never called me back. I called at least twice after that and was told that my case was already escalated to a female manager, but still she never called me back. All I got from the Horizon phone operators was repeated empty promises that “someone will call you back in 12 hours, etc.” But they never called back to commit to either providing the AC maintenance service or cancelling my contract and refunding my money in full. What makes matters worse is that none of the Horizon Services phone operators who answered my repeated calls was able to transfer me to a manager to speak with in real time. These operators said that they could only “email the senior manager or the concern department”. What a disappointment, and what a lousy excuse to ignore a contracted customer. I truly regret hiring Horizon Service and signing a contract with them and I will never recommend them to anyone. The failure by Horizon Services to provide the AC maintenance per the contractual agreement (it’s now mid-summer and my aging AC unit was not serviced to date) and the fact that their customer service manager never bothered to respond to my repeated phone complaints speak volumes about the unprofessional way they have treated me."

"Very well. I was advised of one possible problem before installation. When Jeff arrived he saw another problem and we both agreed that it should be handled now. He explained things so I could understand. I was never made to feel like I was a nuisance after numerous calls and texts prior to his visit! I highly recommend this business."