Get matched with top solid surface countertops repair (concrete, stainless steel, etc) pros in North-houston, TX

"They did an incredible job; they were prompt, and did all work according to our agreement. When they were done, the bathtub was like new again. Definitely would recommend to others for quality work."

"Very easy and worry free. Redesigning my kitchen cabinets was easy! Contracts were all digital making things easy with our busy schedule. The counters were quick. They measured and installed in less than a week!"

"I'll state up front that the situation I had was complex and very plumbing heavy. It was basically correcting an install that was done against code 30 years ago by the original home owners. It was not an easy fix and required creativity. The PM was nice enough on the first visit, but should have had a plumber with him as I made this very clear in the initial contact that this was a plumbing heavy job. I showed him the issues, made my suggestions on what I thought could be done, but made it clear that I needed their expertise. When leaving he scheduled a follow up appointment for one week later where he would bring a plumber and a quote. (I was surprised a bit that he could bring a quote before the plumber came out, but they are the pros.) At this point I felt fairly good about the situation and looked forward to the follow up. Early the next week he contacted me with the suggestion the plumber had. I indicated that I didn't think this was the best solution due to the amount of excavation required in a yard with multiple large trees and a sprinkler system. I made an alternate suggestion, and he clearly didn't feel comfortable with it though he knew his plumber's suggestion would be more involved than originally thought. My understanding was that he was going to check with his plumber for more information and alternatives considering the excavation concerns. There was no indication that this would be a problem though I did hear something in his voice that made me wonder. Still, I had no reason to think there was an issue. In the mean time I sent him a couple of additional emails about the situation including an additional suggestion (with a video to hopefully give them more details so they wouldn't have to make a special trip) and a separate one indicating that I thought the original plumber's suggestion might not be the best, but should be quoted anyhow. I received no responses, but didn't expect one. Just providing information. On the day of the follow up appointment I waited 30m after the appt time and called AllStar when he hadn't arrived. They gave me the PM's cell and I called him to remind him we had an appt. Once I reached him, he basically indicated that he hadn't had time to get the quote done, that he'd had a busy week, that I had refused his original suggestion, etc. Via the list of excuses, he made it clear to me that he wasn't inclined to put any additional effort towards the quote. I told him they were excuses, that we're done, said thanks, and ended the call. I know that what was being requested was complex and would be tricky. If at any point he had said, "we can't do this type of job" or "I don't feel we can provide a solution you will be satisfied with" or anything of the sort that indicated they couldn't move forward, I wouldn't have been thrilled but I would have understood and appreciated the straight answer. Again, I would have understood as there was nothing cookie cutter or common about my situation. I'm not upset that they can't or won't do the job. I'm upset that they had an employee that made a conscious decision that it would be better to just not contact me at all and not show up to the appointment (aka blow me off) than to make a simple call or send me an email. It was unprofessional, unnecessary, and simply disrespectful. I've been in customer service for 30+ years. I know enough to understand the difference between an individual employee's behavior vs a company's culture. For their sake I hope it was the former, but I tend to believe it's the latter. That type of customer service starts to become common place when you aren't as hungry for business and can pick and choose at will. I've had multiple other providers I've worked with over the last month looking at my situation and many clearly indicated they couldn't help, or otherwise couldn't work on the job. This is the only one however that chose this particular path. That tells me all I need to know."

"Everyone on the team was professional, friendly, and very easy to work with - they were punctual and we got daily updates on everything. The work itself was fantastic! This was our first remodel experience and we could not have asked for a better one!"

"Working with Tom Ruddell was great. He was knowledgeable in his craft, timely, and most importantly, honest about balancing our needs versus wants to maximize our modest budget. I would definitely consult him again about future projects. Thanks, Tom!"

"Went well - worked with Dorine and George. Hard workers."

"I’m really impressed with how my kitchen and bathroom remodel came out. It was so easy and fun working with this company, as they fully exceeded my expectations and had the best ideas when it came to design. I highly recommend using Starz Home Remodeling Group."

"Wonderful work. Very professional. Takes pride in his work. Always cleans up after. Have used on multiple projects and will always call him first."

"Thanks to Hugo ! Good job"