Serving North Pole, AK and surrounding areas
In business since 1982
Free estimates
Emergency services offered
"I did have someone come out and look at my Samsung dryer and refrigerator which both died almost immediately after the warranty was over. They were the only one I could find that would work on a Samsung product. The other two companies they didn't offer any service, but Altrol did work on Samsung. They did work on the furnace and home maintenance, like cleaning out dryer ducts and stuff like that. As I understand it's a national company. They did a repair on the dryer. The belts were broken. I went to the store to get a new one and it didn't seem to work and so that's why I called them and they came out. I tried to get other people in town to either come to the house or have me take the dryer to them. They were the only ones who would work on a Samsung appliance in Fairbanks. They were very efficient and got the dryer working very quickly. What they did was replace the belt, but there were some special tools to that were needed to do it. So, again a month later my refrigerator, maybe a month later my refrigerator stopped working and it was also a Samsung. They came out, and they estimated it would cost $2,100 to fix it. I said well if I'm going to send that kind of money I'll take a new one. It also was barely out of warranty, it looked like new appliance barely out of warranty. I didn't get another Samsung because it was so hard to find anybody to work on it. It wasn't that old and it shouldn't cost $2,100 to fix it. I think their estimate for free I don't think I had any cost the second time. I was able to buy another refrigerator that was similar. It had all the bells and whistles as my older one or most of them. It was less than that amount of money. They were friendly, they came out right away. They got it done quickly, they cleaned up right after themselves. But considering it took them five minutes for 300, still, that was a lot of money. They're a little bit high, but their service was good.The fact that they responded to y request quickly and they were careful. They did it quickly. I had a paper trail, so if I wanted to file this for tax purposes or whatever. They were professional, they didn't leave a mess behind."







