Get matched with top tile: ceramic and porcelain installers in Northbrook, IL

"It went very well, he was able to do more than I expected and I was very pleased."

"Our condo sits on the 3rd and 4th floor of our condo building and we have floor to ceiling windows with patio doors in each of our three bedrooms on the 4th floor. We discovered that they were leaking in March 2017. We attempted several "quick fixes", but inevitably came to the conclusion that we would need to replace all of the windows to stop the leaking. The company came out to give us an estimate and we signed a contract with them in May 2017. The windows/doors were installed over a two day period in October 2017. We paid 5 figures to have these windows/doors replaced. In the winter of 2018, we discovered that the windows were still leaking from the same spots that were leaking before the windows were replaced. Brand new windows shouldn't leak, emiright? This company sent a Service tech out on Feb 13 to assess the situation and he said that there was oversight on the part of the installers and that they did not properly seal the exterior of the windows where the windows meet the frame. He completed this work and was 99% sure that it would solve our problem. It rained some more and the leaking did not stop so this company sent two service techs out on Feb 27. They said that they may need to remove the windows to see what is underneath them. They said that "we will figure it out" and that they would "try a few things" to attempt to solve it. It was this same visit that they discovered that the concrete on the outside of the window was not level and it was, in fact, pitched inward instead of outward and that was more than likely the reason for the leak. Cue more rain and more leaking. I sent follow-up emails with photos illustrating that the windows were still leaking and no one replied. I finally contacted the company over the phone and was told that the second service team had found that that the issue wasn't the windows: it was the concrete. The rep also insisted that they don't "do concrete" and when I asked if that meant it was my responsibility to find someone to fix the concrete, she diverted to "These are our findings." I requested to be contacted by the Owner of the company and was told he would call me in a couple days. He did not call. I sent follow up emails with video showing that the windows were leaking. I called back and kept being told "these are our findings." Today, the conversation ended with the office manager, Valerie, hanging up on me. I asked to speak to the owner and she said that the owner was aware of the situation but that I will only be dealing with her. I asked why the installation team did not check that the floor was level PRIOR to installing windows and she seemed to think that wasn't a relevant question. She insisted that they have been "more than helpful" sending someone out twice to review the installation and that there was nothing more that she would do. She said that was that and she hung up on me. My final note to them was that they should either: Install LEAK-PROOF WINDOWS or that they should have disclosed to me that my 5 figure bill wasn't going to solve my problem. They did NEITHER of these things. Dissatisfied is not a strong enough word to cover it. I am appalled that a company would treat a PAYING CUSTOMER in such a way. DO NOT DO BUSINESS WITH THIS COMPANY. THEIR WINDOWS ARE GARBAGE AND THEY DO NOT VALUE CUSTOMER SERVICE."