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"Mark was professional, focused, a delight to have in our home. He did a wonderful job of replacing our bedroom and closet carpet with tile and he really paid attention to the details. I’ve already recommended him to several friends."

"It went very well. Great company with great customer service. They came on time and finished the job on time as promised. I will recommend them to anyone! Thank you for a job well done!"

"Quality and excellence came hand to hand. Friendly, respectful, prifesional crew and precise work. Looks amazing and feels very grateful for all their effort and great job. Thank you ."

"Was told that due to the hurricane we had to pay them upfront, which we did, and then we were responsible to submit the expense to our insurance company for reimbursement, which we did. What surprised me was that they charged us $127.84 for the estimate, as well as $1,550 for tarping ( 1-20x30 tarp = 600 sq.ft, 1- 20x40 tarp = 800 sq.ft at $1.00/sq ft., and 30 sandbags at $5.00 each). I asked if they would deduct the estimate charge since we were paying them right then and there to install the tarps but I was told that those were separate charges. On October 13, 2017 I wrote a check for $1,677.84. We were told that the tarps would be installed "sometime over that weekend", which they were. Unfortunately they didn't cover the hole over the garage and we came home to find 3-5" of water in a bucket as well as water all over the floor. I called the estimator immediately but no one showed up to the house the next day. Once I called the office someone came to reposition the tarps. Then on October 25th we came home to find the tarps had blown off our roof. I called PDR and was told that the authorization I signed states: "I acknowledge that the temporary repairs do not carry any guarantee". Unfortunately I didn't see that line when I signed digitally on the estimators IPhone. Shame on me. Advice: Print out the agreement before signing! Several calls back and forth to my insurance company and I learned that they would pay for reinstalling the tarps but that I DID NOT HAVE TO USE PDR and to get whomever I could so that the leaks wouldn't spread. I called my roofer, who came out the next morning (October 26th) and watched while one man spent half the morning cleaning up the tarps, removing the sandbags and then put tar on numerous areas over the entire roof. Then on November 13th I received a call from our insurance company asking about an invoice they received from PDR for $1,300 for reinstalling the tarps on our roof. "WHAT?" I said. They didn't reinstall the tarps! The end of the story is as frustrating as the beginning. I learned today (Feb. 12, 2018) that Paul Davis Restoration resubmitted an invoice and my insurance company paid them for services THAT THEY DID NOT DO. I have proof, pictures and an invoice from the company who DID the repairs. It's hard enough to get through the emotional stress of a hurricane, but even more disturbing when you have to fight for your right as an insured individual. Fortunately for us, only 1 of the 5 contractors we used did us wrong."

"They were EXCELLENT. Professional, clean , neat and respectful. They were also respectful of Covid procedures, due to our family being in high risk group. I highly recommend the team we had from ALL DRY USA. A+"

"I had vinyl flooring installed in my kitchen and living room areas this past February 2024. I was not present for the installation but my mother was able to be there. My mom communicated with me that during the installation, an installer by the name of Carlos helped himself to my mini fridge and also allowed his partners access. My mom offered them water before they decided to help themselves but apparently that was not good enough for them. Upon completion, I noticed that a few panels in my kitchen had scratch marks on them. I contacted customer service, and they ended up sending the same person back who installed the floors, Carlos. He informed me that the scratch marks were too "small" for them to be replaced. I do not care how small the scratches are, the flooring was defective. Their warranty states that "Every EMPIRE® hand tool is warranted by the manufacturer to the original purchaser for the reasonable lifetime of the tool solely to be free from defects in material and workmanship." Apparently this warranty is fraudulent misrepresentation as I was denied replacement services because of their faulty flooring product. I was extremely upset about the denial as being a teacher, I work very hard for my money and for a company not to care about their customers' satisfaction really was perplexing to me. I reached out again about a couple weeks ago to reopen my service ticket because I was not going to accept no as an answer. I called customer service only to get disconnected or reach a voicemail box that was full. No one returned my phone calls or attempted to reach out. I finally called back and asked that service ticket to be closed so they can REOPEN a new one for me. A person finally contacted me via email. The representative informed me that the flooring can fixed at MY cost. They want me to pay for their defective flooring. Can someone please explain this to me as I am at a loss of words. A manager by the name of Cristal D. Santana was very unpleasant, impractical, and highly unconcerned regarding my situation. I was in the need of having my bedroom flooring completed next. I am going to run, not walk, to a professional flooring company. Empire Today is a negligent "company" who will just take your money and leave you disappointed. Please go elsewhere!"