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"I hired Advanced Roof Tech LLC CCC1329219 â  Oleymis Sacoâ  to replace my nine-year-old roof at my residence due to hurricane damage. I worked with Kenneth Russell during the sale of the project. I explained in detail what I was looking for and what type of roof was currently on the residence. I showed Mr. Russell pictures of a buildup I wanted added to the roof using a YouTube video and pictures. I explained in detail both verbally and through email, text and phone conversations the requirements of the project and the material and products I required. I fully disclosed that the current pitch roof had Ice and Water shield and that the flat roof areas had insulation build-up to add pitch. Additionally, I allowed Mr. Russell to read the previous roofing contract. Mr. Russell agreed verbally to complete the job and we completed a contract February 24, 2023. When the roofing supplies arrived to my residence, the wrong sheathing material arrived. The sheathing requirements of the job were pointed out to Mr. Russell during the contract process. Mr. Russell was agitated that I would not allow him to use OSB rather than the required plywood. Mr. Russell aggressively debated the use of plywood stating that plywood was more expensive. The OSB was then replaced with plywood on the jobsite. In the contract, Mr. Russell was employed to add a modified buildup to the existing flat roof. The modified pitch that was agreed to was explained in detail to Mr. Russell using YouTube video and pictures. As the job progressed Mr. Russell texted me and called me continually stating that they kept finding bad wood and other issues that would add cost to the roof. I went to my residence and walked the job with Mr. Russellâ  s onsite supervisor, Dennis. I asked Dennis to show me the areas of bad wood on the roof. I explained that Mr. Russell called me stating that there was a large quantity of bad wood. Dennis looked at me confused and showed me one small area of bad wood. Dennis even pointed out the existing deck was in great shape. The day the job was completed there was a leak above our kitchen soaking the stove, walls and floor. The water was created by â  dewâ  . Mr. Russell was contacted and someone arrived to the residence to correct the problem. A few weeks later it rained. The roof leaked a second time above our kitchen soaking the stove, walls and floor. Mr. Russell again sent someone to correct the problem. At this time, the roof is still leaking above our kitchen soaking the stove, walls and floor. Additionally, the job was not completed as agreed. On the pitched roof, the surface was never cleared to the deck. The barrier on the pitched roof was not covered with the product stated on the permit or the contract. The modified pitch was not completed as agreed . When the job was completed, Mr. Russell presented an invoice for additional work. Mr. Russell was charging extra stating that there was a second roof on the structure. There was one roof on the structure that was previously installed on or around 5/23/2014. I protested the additional charges and Mr. Russell agreed to waive the charges. On June 16, 2023, I was provided a â  paid in fullâ  document signed by the owner and Kenneth Russell. At this time, the roof is leaking above our kitchen soaking the stove, walls and floor. I reached out to Mr. Russell to send someone to the residence to correct the problem. Mr. Russell stated that we did not pay for the waived additional charges and therefore there was no warrantee."

"Beginning with the initial contact to the finished job, Jeremiah, my sales contact, and office staff were very informative. The crew finished and cleaned up the job in 2 days. Jeremiah followed-up during the roof replacement with phone calls and texts. Upon completion of the roof installation, he visited my home to check the outside perimeter for debris and to also confirm my satisfaction with the job. Thank you for a job well done."

"Exercise caution when considering Pisgah Roofing & Restoration, particularly for insurance-related repairs. While the quality of their actual work was good, their project management and communication were severely lacking. After a pipe burst caused damage to our home in January 2024, we contracted with Pisgah for repairs. Be aware that they require you to sign an exclusive contract before beginning insurance negotiations. What followed was a 10-month ordeal marked by: -Five months just to finalize the initial estimate, while our home continued to suffer water damage -Multiple unanswered calls and emails -A four-month delay between paying the 50% deposit and work beginning -Incomplete work followed by payment demands -Final repairs completed only after extensive follow-up The construction crews were professional and their workmanship was solid. However, the company's poor communication, disorganization, and apparent lack of urgency made this a frustrating experience. Had we not been bound by contract, we would have sought services elsewhere. Note: I later discovered previous reviews describing similar experiences with extensively delayed work after deposits were paid. Consider this carefully before signing their binding contract. Furthermore the only moments when Pisgah was taking the initiative to reach out to us was when they were owed money. At no other point during the entire project did they make first attempts to call or contact us in anyway. TLDR: communication and project mgmt was abhorrent and basically non-existent. Project took 9 months to finish despite being a small home repair."

"They were absolutely amazing.From start to finish."

"Things went terribly. This is a terrible company to work with. I cannot stress enough that working with them is a nightmare. From start to finish there were issues. Many things had to be redone in my bathroom remodel. It took 3 months for a 4 week project. I could go on and on about how awful the entire process was, but the important part is that you do not use this company."

"It went better than I could ever have imagined, If you’re ever considering replacing your roof And you want it done professionally and quickly, and fair priced . and I mean, fair priced ! Contact this company immediately…other people in this area were charging three times the amount they charged us for a complete roof job !! and quality is some of the best I’ve ever seen. I’ve been in the construction business over 30 years. ,hands-down one of the best experiences I’ve had in construction. Highly recommended !!! I was truly amazed at the speed and quality they produced. I had some simple requests as well. They went above and beyond on everything without asking for more . They made sure everything was solid and framed properly then quickly placed on the new roof and cleaned up immaculately. I want to personally thank Holly for making us feel at ease . and her crew for doing such a beautiful job so quickly. you have my respect ! and I will refer you to everyone. Keep up the great work ! God bless every one of you ! and thank you so much !"

"It went great. Scott is very knowledgeable in solar as well as construction in general. He holds the best interest of the customer above everything and does clean work."

"5 STARS! Elite Roof & Solar was awsome from start to finish! Jake, the sales rep, made everything super easy and explained things in a way I could actually understand. They even finished the repair faster than I thought possible and charged me less than what I expected, which was a nice surprize. What really put my mind at ease was how they took pictures of the problem area before starting and then showed me photos after the repair was done. I didn’t even have to ask! Their team was quick, super friendly, and way more affordable than the other quotes I got. Honestly, if you need roof work, I’d totally recomend them!"