Get matched with top tile: ceramic and porcelain installers in Oro Valley, AZ

"I recently had the misfortune of hiring “Rogos” to redo the floors in my home. What was supposed to be a simple renovation turned into a full-blown horror story. Let me share my spine-chilling experience: 1. The Unholy Installation Ritual: we paid a moving company to move all of our furniture out into a pod, moved our three dogs and three cats, two kids and two adults into a small Airbnb for three weeks. Imagine that all this costs at least $8000. 2. The “Artistic” Approach: Gabriel Rodriguez. To start, he is a misogynist and spoke down to me on the phone and in person when he came for an estimate. When my husband was present, he was a different person and stated that our current tile was “fine”, and they would just pour concrete over the top. Little did we know this would just be a band aid for still having tile cracking underneath in multiple areas of the house. When we called to have them reevaluate about six months after when the floor started to crack and elevate, they returned and said they would fix it for Amir $3000. Once I was done, the floor in this 2’ x 10’ area was a completely different color than the rest of our house. They then stated they would fix the color of the rest of the house to match for another mere few thousand dollars. Fast forward another two weeks, we have dog hair stained and sealed into our floors. The staining is now becoming bleached and cracked in multiple areas as in photos below. 1. The Stain Saga: the colors in this house are absolutely egregious (after their “fix”, but also before). None of the floors are the same color as other parts of the home, there’s a whirlpool right in the middle of our living room (see photo), the baseboards were supposed to be same color as the floor however, at least 10 shades darker and still multiple different color, also with deterioration less than a year out. 2. The Creaking Symphony: the two year warranty on the contract that Hass to be signed, does not cover anything, so why do they have one? We have multiple areas of cracks and splits in the floor due to the fact that they recommended we didn’t rip out the current tile. 3. Customer Service Nightmare: When I called to express my dissatisfaction, Kevin was the only reasonable human. He came to the house and admitted it was horrible, he couldn’t fathom what a horrific job and stated he wouldn’t be able to live here. He also admitted Gabriel has had a history of treating females in a derogatory manor, then we quickly learned Gabriel’s brother is the owner of the company. Their only offer was that they could redo and repaint the floors for “”free, however, again another 8000+ dollars would have to be spent to move out and rent an Airbnb for a month which is not possible for us after we spent $25,000 plus on this hack job Conclusion: Avoid “Rogos.” at all costs. If you value your sanity, stick to carpet or invest in a pair of levitating shoes. My home now doubles as a haunted attraction."