Get matched with top tile: ceramic and porcelain repairers in Oswego, NY

"Josh did a great job installing luxury vinyl tile throughout our kitchen bathroom and hallway. He was a perfectionist. Taking whatever time was necessary to make each joint just right. Of course, he had all of the necessary saws, tools and special equipment needed to do an exceptionable job. Josh was knowledgeable about installing floors and came with previous experience. I highly recommend Josh and look forward to hiring him again, myself."

"Wonderful work, very reliable and did it in time! I highly recommend Custom Tile Solutions!"

"We had a mish-mash of cracked and heaving concrete, multiple types of pavers and drainage issues. It needed to be fixed and we wanted an aesthetically pleasing yard. The owner of the company, Connor, met with us at our property and discussed the work needed, potential materials and other considerations. He worked WITH us to fully develop the project plan to deliver our vision. Connor was onsite daily, paid attention to detail and communicated effectively. We now have unified walkways integrated with a raised bed garden in a beautiful color way that properly drains water away from the house’s foundation. Also thanks to Connor’s knowledge of hardscaping and observation of parking issues on our property, the paved area near the driveway was installed to handle the weight of a car driving over it. THIS IS WHY YOU HIRE A PROFESSIONAL! They see potential issues and address them BEFORE they become problems. We will be returning customers!"

"This is a story about a carpet cleaning company that needs to clean up its act. If my experience is any measure of how they do business, my advice would be to look elsewhere for rug and carpet cleaning services. To make a long story short, they charged me for services I never authorized, and then held my rug hostage until I paid to get it back from them. They also wasted a lot of my time. Longer version: I spoke twice with a woman named Vanessa about how much it would cost to clean an 8.5 x 12 oriental rug which appeared in excellent shape, had no noticeable odors, and seemed only to need a basic refresh/cleaning. She gave me a base estimate of around $350-450, but said it would cost more if their analysis detected pet stains or other issues. In both of the phone calls I had with Vanessa before the rug was picked up, not once did she disclose that I would be charged for anything associated with ABC Carpet’s “analysis” process. When I was then given an outrageous estimate of $1,098 to clean an 8.5 x 12 rug with no evident problems, I rejected their services and asked for the rug to be returned. I was then told I would be responsible for paying $173 for a disinfectant process they used on the rug upon its arrival, allegedly due to it showing “beetle damage.” No issues were visible to the naked eye before it was sent in, but Vanessa said beetle damage was becoming a more common problem in our area, possibly due to climate change, and that this could only be seen under their special black lights. She claimed that disinfecting our rug had been necessary in order to protect other rugs in their care. This raises a couple questions. First, why is it the customer’s responsibility to pay major charges because ABC Carpet does not have adequate measures in place to keep one rug’s issues from affecting others they have on hand for cleaning? Second, if this growing problem of beetle damage is a real thing, as Vanessa claims it is, why wasn’t it disclosed ahead of time that I would be charged a hefty fee for disinfection if beetle damage were discovered during the analysis process? After a time-consuming back and forth that did nothing but increase my misgivings about this company, it became clear that I was not going to get my rug back unless I paid ABC Carpet’s ransom. Now that I have the rug back, and I am out $173, I am sharing this story so that others can make a more informed decision about dealing with this company."