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"Got quote and put down deposit"

"Mike and his crew were wonderful, knowledgable, professional and efficient. The quality of the work was outstanding and the whole process was smooth and easy! Can’t recommend them highly enough!"

"Adie was a pleasure to work with, and his crew really knew what they were doing. His quote was far below quotes by other contractors (normally a warning sign), but he clearly knew his stuff and my confidence in him was well-founded. I changed several details as the project went on, and Adie was happy to work with me and make any adjustments. There were delays caused by tile suppliers, but Adie worked to find other sources, and rearranged other commitments to make sure our project was completed as soon as possible. My only constructive criticism is that the quote was not itemized (which was ok for me at the time), but that caused an underestimated cost of the glass enclosure to go unnoticed in the budget until the end of the project. We’d made many changes over the course of the project, so were not unprepared for the higher cost of the glass, but I’d have known sooner if the budget had been itemized. Overall a great experience though and I would use East Bay again in a heartbeat!"

"My daughter is getting married this week and we have a house full of guests from out of town. It would not be a very good time to also have to deal with a flood. The technician just left. He was pleasant and clearly knew his business. He did a professional job of cleaning out the sludge, showing me the workings of the system and letting me know realistic expectations on the motor life. That said, I decided to err on the side of caution and replace the motor which he had with him. He finished up and cleaned up everything – then last we walked outside to be sure the ejection area was in order. I can rest assured that what was a panic situation just a short time ago is dealt with."

"Fast quote and service with high quality work! Happy about everything with our remodel"

"I am extremely happy with the work Plow & Property Projects did for me. Wes and his crew were all very easy to work with and did the job right the first time. Mainly, they replaced a shower stall I had that had a cracked floor and had leaked into the floor below it (damaging the ceiling). The new tiled shower they put in is amazing and I can’t even see where the ceiling damage was anymore after they fixed it. They also tackled some other things around the house that I’m glad to say will no longer bother me again! I highly recommend them and will go to them again for any future work I may want to do."

"Unfortunately I give BBB a 1 star rating. The project began October of 2021 with demolition, upon completion of each phase I sent an email to Better Built Basement management thanking them for their work effort and identifying items that either required further explanation and/or resolution. As the project went on, I became increasingly frustrated with their lack of communication, lack of accountability, lack of caring, and lack of skill. The straw that broke my back was when Jim (an owner) called me a f’ing c’sucker. Randy, (an owner) sent me the following email: No one has time to read your 3-page condensing e-mails. You have done nothing but complaint. It's obnoxious and draining to everyone you come in contact with. There isn't one person who cant wait to have you out of our lives. I terminated Better Built Basements on June 7th, 2022, here are some of the details of my experience: - The demo crew was excellent in and out in a day and did a great job cleaning up - The electricians were very consultative in their approach to the project, providing input on lighting and outlet placements. - Framing was mediocre. Despite using laser equipment, one wall was wavy and the ceiling grid has a large gap. Pictures attached. - New steel stud framing and pre-hung doors should be dead on straight as an arrow instead, two of the doors has an aesthetically noticeable skew. - The replacement to an existing door resulted in using the wrong hinge set for the existing mortices, inclusive of color – all the other hardware is brass they used chrome. Picture attached. - 3 of the four doors were either chipped or cracked. BBB was notified before the ‘final’ paint job, but they failed to address the issue. - I returned home the day they applied joint compound to find glops of joint compound on the floor, which I tracked around my house, and glops on wood work on a floor where no work was occurring. Pictures attached - Following the flooring installation, they left garbage in my basement for 2.5 weeks, then did not take it when they came back – in frustration I disposed of it myself. - Many of joints on the ¼ round trim molding were caulked excessively to cover up sloppy miters. - Cracked switchhplate was not replaced. Picture attached. - Sub-contractors have sub-contractors, who seem to be able to sub contract – direct employees of BBB other than the demo and electrical were rare. BBB demands using a lock box, Many people have the combination, providing little sense of security over access to the home. Overall, BBB does a bad job communicating, managing expectations and fails to deliver on their stated objectives at best they are contractors not craftsman."

"I love my new walk-in shower!!!! The team of people who met with me and did my shower installation were very professional and pleasant to work with. I have recommended Imagine Remodel to all of my family members and I would definitely use them again. Plus the price was HALF of what some bigger big box companies were trying to sell me on even though they offered the same product. I'm very impressed!!"

"Excellent service and work Always on time with a friendly budget"

"Chris Manganello is a gem. His level of skill and professionalism surpassed our utmost expectations. He was very easy to work with. He listened to what we wanted, respectfully offered suggestions, and ultimately did what made us happy. I'm so grateful we listened to some of his suggestions as he foresaw that we'd regret not knocking certain walls down. He is meticulous in every aspect of his trade. He cleaned up his "mess" EVERY day including sweeping the floors, putting all his tools in an organized pile, taking out the trash, shutting off lights, and locking the door. He treated this job as if he were doing it in his own home. If something was the slightest bit misaligned (we couldn't tell), he'd take it down and redo it because he knew he could do better. He never had that "it's good enough" attitude. He was excellent in communication as well, which is a characteristic most contractors do not have. We have developed such a rapport with him over the few months it took to finish the basement, that it felt like he was a member of our family. We were sad to see him leave, but we have been enjoying our new finished space immensely which includes a TV/media area, guest room, laundry room, full bathroom, work out area, office, lots of closets, and an unfinished storage area."