Get matched with top maids in Painesville, OH

"We have had the pleasure of working with Genuine Cleaners and their fantastic team, including Maria, Hannah, Jamee, Crystal, and Angel. Every time they clean our Airbnb, they do an exceptional job. They are thorough, professional, and always leave our place sparkling clean. They're accommodating with any request and go above and beyond to provide an excellent service. We highly recommend Genuine Cleaners for anyone looking for top-notch cleaning services! I'm SO happy we found them and continue to work together."

"The job was done correctly and efficiently to my satisfaction. I would hire them again and recommend this company."

"I wouldn’t use anyone else! Both girls worked super hard and were very efficient when cleaning. They payed attention to detail. It was probably the best clean I’ve ever gotten! I recommend calling and setting up an appt with them and they will walk through and show you everything you need to know!"

"I reached out on Wednesday to book standard cleaning service for Friday, April 25 at 9am. I spoke with someone on Thursday morning to confirm. I was told that I would get an email confirmation with the booking info and paperwork. Not long after booking, I contacted them back to change the time to 2pm on Friday, April 25 and let them know that I had not received the email confirmation from the first time I called. I spoke with Mark. He confirmed my email again and said it would be on the way. He also confirmed that my appointment had been changed to 2pm. I called back twice regarding not receiving the email and confirmed my appointment time since I had not received anything. On Friday, April 25 in the morning, I still had not received anything and called again. I spoke with Nicole. The AI system and Nicole stated that my appointment was listed as 1pm. After a high level of frustration at this point I explained to her the entire situation and confirmed 2pm once again. My email address was still incorrect and she stated that she would change it and confirm my appointment for 2pm that day. I finally received the paperwork around 11am and signed it. At 2:15pm on Friday, April 25 I called back as I had not heard from anyone or seen anyone at my home for the service. I was told by Nicole that the person assigned was not available at 2pm. My question, why didn't anyone call me earlier to tell me so. Why was it 2:15pm and no one had called me to tell me that my work would not be done? Why was I booked on Thursday for 2pm if no one was available? The level of service at this company is deplorable!! They rely on AI and even the representatives in the office can't get a simple scheduling task completed. I wasted an entire day as I could have booked someone else that was actually available. A manager called me back (I don't remember his name) and asked if someone could come at 4pm or the next day. He said he would SEE if someone could come at that time, which means he was not sure if he would have anyone. After all of this I don't have any trust in the company that they would do the job that I needed them to do. I canceled immediately!!!!"

"They did excellent job cleaning three skylights. I had difficulty locating company that would wash "skylights." They came within 45 minutes of my phone call."

"I was nervous to have a stranger clean my house but Kristy was very kind and patient with me. I appreciate her taking the time to not only do great work but to put my nerves at ease."

"Robert is a miracle worker. we have an older gas unit in our home and he figured out the problem and it is working perfectly !! he also cleaned our outdoor wood burning fireplace. Prompt and friendly service and would highly recommend!!!"

"The quality of work was great. All of the workers were exactly what you would hope for. We had work on an exterior wall, interior wall, sliding patio door replaced, new vinyl flooring by two doors, lots of wallpapering, and carpet replaced, requiring different workmen on different days, stretching the completion time over a few months."