Get matched with top tile: ceramic and porcelain installers in Palatine, IL

"First of all, we are happy with the finished product of our master bathroom and walk-in closet. We are NOT happy with the owner of this business and his handling of our project. Jeff took time to design our space over several meetings. He promised that he would be available to choose tile/granite/light fixtures/plumbing fixtures whenever we needed him. Timeline was discussed with a 6 week from contract start and a project time of 3 weeks. Permit submission was done by myself with plans drawn by Jeff. We failed the permit process with 14 items that were not addressed due to insufficient drawings. Additional time/effort was required by Jeff and us to meet the requirements to meet code, which pushed our project back several weeks. We also paid more for the project due to Jeff needing to insure his workers for our village (a cost he should have known upfront). With new drawings, we re-submitted and were approved for work to begin. I can't say enough about the FANTASTIC workers that Jeff has on his team. They were courteous and did excellent work and even suggested design modifications that made sense. One of our first tasks was to pick out a granite surface. Jeff gave us the name of a granite place and that he'd meet us there. He NEVER showed. We picked granite on our own that day. We ordered tile - on our own. We chose lighting, plumbing, fixtures, and paint colors - on our own. The next time and ONLY time we saw Jeff for the duration of the project was when he delivered the vanity and asked for money (same visit). The total project ended up taking over three months to complete. Due to various project modifications/additions, we had no idea what our final invoice would be. We waited and waited for some type of final figure. 8 months after the project was completed we finally received a remaining balance invoice for over $11,000. We were shocked to receive this invoice so far after the project was completed. Jeff explained that COVID and not having an office manager were reasons behind us not getting an invoice before then and that we fell between the cracks. While we don't argue the price, we did not appreciate the length of time it took him to get the job done, nor the amount of time before we received a final invoice. When we offered to pay $2,000 each month for the next six months we were sent a very threatening email offering us three options for payment in full NOW. Suddenly this money is due NOW when he has carried this receivable for 8 months already? We will NEVER recommend Artistic Kitchen Concepts (Jeff) to anyone in the future. His involvement in the project started out well, but dropped off to the point where we never saw him, had no further input from him, and didn't receive an invoice until 8 months after the project was completed."

"We used this company because of a referral. If we could give this company a zero we would. We had our windows (Advanced Windows brand) installed in our home on September 13, 2021. FIRST; the crew showed up TWO hours late. No call to advise that they were running behind. We had to call the owner to be sure we were still on and he said yes. That was at 20 minutes late. Then we called again when they were an hour late. The owner said they were “probably” getting supplies. Still no apology. Then we tried calling the owner when they were two hours late and received his voice, which was full! So we couldn’t even leave a message. When the crew finally arrived, no apology. Casement windows were installed. One casement window installed opened the same as the other casement window instead of the opposite. Ok, fine not a great big deal. But still. Then one of the guys removed a tarp that they had covering part of our guest bed and lamp, knocking down the lamp bending the stem on it. He wasn’t even going to tell us. We had given them bottles of water. One of the guys working downstairs on the family room windows placed the water bottle right on our wooden top for our fireplace mantel AFTER we had provided him with a coaster. Had to ask him twice to use the coaster. We just didn’t want a ring on our wood from the water bottle. Another gentleman was a smoker. We provided him with an ashtray (outside) and he never used it. He used our driveway and lawn instead. Very unprofessional. We sent the owner a text wanting to discuss the experience. He never responded. If you want Advanced Windows brand, which so far we are extremely happy with DO NOT USE ROSTZORKVIT CO (Igor is the owner). Contact Advanced Windows yourself and use them directly, but don’t use Igor’s company."