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"Pro was very professional, showed up on time and did a great job on my roof repair. I would definitely consider this company when it's time for a re-roof."

"After the hail storm in 2019, G and G roofing replaced 5 roofs for us and repaired two additional roofs. They're professionalism and problem solving skills are a great asset to us and our tenants. They kept their appointment and safe guarded our properties with great cooperation. Couldn't have been a better experience"

"The roof construction itself is quality work. The roofing crew arrived on the time and date specified and cleaned up after their job. My roof passed county inspection. My issue with the company is not with the roof itself, but with their warranty. The salesman advised me this company has a 15-year workmanship warranty on the roofs they install. This was a key determinant to choosing this company over its many competitors in the area. The salesman even showed me examples of competing roofing company sales contracts which indicate only a 5-year standard warranty for work done. The salesman confirmed the cost with Covenant to be higher because of this 15-year warranty. I signed a sales contract which states 12. ALL WORK COVERED BY A 5 YEAR WORKMANSHIP WARRANTY. CRC upgrade_warranty applies. The salesman confirmed that their CRC (Covenant Roofing Company) upgrade warranty was to total the roof under a 15-year warranty. He stated I would receive the warranty at the completion of the roof. I was sold. The roof was built. The final CRC inspection was completed by a project manager. I asked about the warranty paperwork. He stated I would receive the papers upon payment. I asked specifically if there were any out of pocket costs. He said he did not know, but that the paperwork would indicate such terms. At a later time, this is the warranty coverage I received: Covenant Roofing Construction, Inc. warrants to you an extended warranty of __15___ years. This warranty is transferable to one new owner. This warranty includes 5 years of unconditional workmanship. An officer of the company will need to perform a maintenance inspection of the roof starting on the 6th year and every year thereafter for the life of the warranty. There will be a fee of $150.00 per inspection for the recertification of the roof. If an inspection is missed the warranty will become void. This warranty does not cover product defects, extreme weather conditions, or acts of God. This warranty does not cover any additional cost to remove and/or reinstall any roof peripherals to complete repair. Needless to say, I was distraught over the additional costs of maintaining this warranty and the indication that it would become null and void if I was non-compliant. After several in-person and phone conversations, there was no remedy to the fact that I would need to make additional payment beyond that of the sales contract if I desired to continue my warranty coverage after 5 years. They did, however, gift me 2 separate VISA gift cards in the amount of $50 and $150 for my inconvenience. The office was pleasant and apologetic in listening to my concern, but apologies will not cover my cost after the initial limitations. I advised them not to sell customers on what they are not actually offering in their agreement and without making such knowledge available to the consumer."

"Avenue Roofing Review If you are in or around Jacksonville, FL and you find that you need your roof repaired – use Avenue Roofing! I have truly never, ever, worked with a more professional, competent, and thorough company!! SHORT VERSION: Everyone at Avenue Roofing – Devon, Jessica, and Marc – that I interacted with was truly outstanding and highly responsive. I believe that I am very demanding and have high expectations when it comes to work like this. Avenue Roofing continually exceeded my expectation throughout the entire project. With their help and guidance, we were able to navigate all the obstacles and unique aspects of replacing the damaged roof. If it had not been for Avenue Roofing, the insurance company would have paid to have 25 shingles replaced on the house. With Avenue Roofing’s advice and recommendations, the roofs on both the house and the detached shed were completely replaced – the cost of which was paid for by the insurance policy. And, by the way, this was also done long distance from Ohio and Texas! What more could you ask for? Avenue Roofing was there for us ever step of the way. Through emails, texts and even a Zoom video call, they kept us fully informed and provided numerous pictures of the project during all phases. When it comes to customer service, Avenue Roofing 5-star rating should be at least a 10! So, as I said – if you need roofing repair work – make Avenue Roofing your first and only call. They will get the job done right, in a timely and professional manner. If you want to know why I am so emphatic about my assessment of this company and its personnel, grab yourself a cup a coffee and read the long version of this review. LONG VERSION: Background – My older sister (aka Florida-sister) owns a home in Jacksonville, FL. Due to some medical issues, she has now moved from her home to an assisted living facility. My younger sister has Power of Attorney for her, but she lives in Ohio (aka Ohio-sister). I am the “highly unpaid” technical/financial advisor for both of them, and I live in Texas. So far, so good? Situation - In early February of this year, a neighbor in Jacksonville, called my Ohio-sister and told her that he had seen some shingles on the ground around my Florida-sister’s home. Ohio-sister called me, and I started looking for a local company that could help us fix the roof. Based on my online review of roofing companies in Jacksonville, I found Avenue Roofing. Reviews on their web site were impressive, and being retired Air Force, I liked the idea that the company was veteran owned. I called Avenue Roofing and explained the situation. From that point on, I knew I was working with professionals that had our best interests at heart. Although, I thought they would just bill us for some minor roofing repair, they convinced me to file a claim with the insurance company, which we did. Insurance Company - As impressed as we are with Avenue Roofing, we have been totally disappointed in the insurance company. It took them two attempts over multiple weeks to actually get someone to inspect the roof. Avenue Roofing was there during the first appointment which the insurance inspector cancelled after the time he was supposed to be on site, and they were also present when the second inspector showed up the following week. It might be of interest to someone looking to have their roof repaired that Avenue Roofing did this at no cost and with no contract in place! The insurance inspector filed his report, and the desk adjustor for the insurance company called me about two weeks after the claim had been filed. His assessment of the repairs was to replace 25 shingles on the house and 3 shingles on the shed. He then transferred the costs of these repairs to Florida-sister’s bank account and was ready to close the claim. Avenue Roofing Comes to the Rescue - When I explained what had happened to Devon Gray, president of Avenue Roofing, he recommended that we immediately request a second inspection. I really didn’t think that it would help but following his advice (highly recommended), I made the call to the insurance company. When I asked about scheduling a second inspection, the agent asked if I had any information about the damages from Avenue Roofing because he had no report/pictures from their inspector to reference. Once again, the professionalism and thoroughness of Avenue Roofing came through – I immediately sent him a 90-page report that Avenue Roofing had assembled for the roof inspection conducted in concert with the insurance company’s inspector. Suffice it to say, the insurance company had a change of heart. With no other information than what Avenue Roofing provided in their report, the insurance company re-evaluated the claim and decided that both the house and the shed required a new roof. Go figure! You would think that this is where the saga might end --- nope, read on! Long-Distance Paperwork - It turns out that the state of Florida requires a notarized signature from the homeowner to allow a new roof to be installed on a dwelling. Well, how do you do that if the attorney of record (Ohio-sister) lives in Ohio? No worry, Avenue Roofing was able to put together a Zoom video call with a local notary and through the magic of the internet, we were able to get the necessary notarized signatures so that work could begin. Through the scheduling, preparation, installation and clean up, Avenue Roofing kept us fully informed as to the status of the job, including pictures. Project Complete – Approximately two months after reporting the missing shingles to the insurance company, we have received the final report from Avenue Roofing which includes the Paid in Full Final Invoice, the 5 Year Labor Warranty, and the GAF System Plus Manufacturer's Warranty for the shingles. With the advice and guidance that Avenue provided during this entire process, we went from getting 25 shingles replaced to having the house and shed entirely reroofed. Oh, and by the way, while Avenue Roofing was removing the old shingles, they discovered over 17 pieces of rotten wood which had to be replaced in the process -- none of which would have been detected if only 25 shingles had been replaced. Again, what more could you ask for? If you think of something, I am sure that Devon, Jessica, and Marc will make it happen! Dr. Joseph A. Morgan, ‘80 Professor Emeritus, Texas A&M University"

"Definitely a professional company and would definitely hire her again!"

"Excellent work. No problems and no headaches. Would recommend to anyone considering roof repairs or replacement"

"The contractor held my hand through the whole process and made it extremely easy for me! We are so happy with our new roof and highly recommend this company!!"

"They were responsive to my request for a quote, provided a quote for an optional replacement I asked about, and the prices were very reasonable. There was a slight delay in providing the service but those happen. A crew of 3 performed the cleaning and repairs, they were on-time, were professional, did a good job, and cleaned-up afterwards. Thanks Guys! I’ll definitely use them again in the future!"

Replacing the roof on your home shouldn't be a complicated, messy, or expensive process. \nAs a family-owned roofing company and operated business since 1959, we know the challenges homeowners \nface when reroofing and strive to provide the highest-quality solutions at an affordable price. \nWe are Central Florida's go-to roofing company.

"Was surprised when they arrived the next day, as they had indicated they would be coming next week but that the office manager would contact me to confirm a date. I never heard from the office manager and only realized they had arrived when i heard pounding on the roof early the next morning. No one came to the door to tell me they had arrived. Good thing there were no family gatherings or guests around when they showed up so unexpectedly; pounding on the roof is not something anyone wants to hear, but especially not if you're having a family get-together (which happens frequently at my house). I was surprised at the appearance of their dump truck when they arrived. I understand that roofing is messy and dirty but the truck looked like it would barely pass a road inspection. The back was half-filled with debris and a few new-looking shingles, but everything was mixed together. Looks aren't everything, but I had asked the previous day when they came to do the estimate (not driving the bedraggled truck) about matching new shingles to the old ones on the roof. The young man was rather cavalier about it and said matching them would be no problem--but he had none to show me. So when I looked in the truck when they arrived, i was concerned to see that there were no matching shingles. As it turned out, they didn't replace any. They were supposed to, but did not. The young man came with an older man to do the work. The young guy told me his grandfather owned the company. And when they were on the roof, I was up on a different area of it, cleaning out a gutter. But I couldn't help noticing that only the older man did any work. The young guy was on his cell phone almost the entire time and the calls he was receiving and making were not work-related. He also spent a lot of time smoking (not working) on the roof and frankly I never saw him do any work. The older guy did fix the hole near the sun tunnel but as far as I can tell, that's the only work they did. Would have patched it myself if the roof in that area was not so steep. On the invoice, FCR listed several things they were going to do, including replacing cap shingles, installing flashing, resealing shingles, replacing roof jack nails, and fixing raised nails. They may have pounded down some raised nails, but I did not see them replace any nails, shingles, or flashing. The entire roof will have to be replaced in the next few years. Not hiring them again and would not recommend them."