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"We are thoroughly pleased with the customer service and quality of our floors and installation. Derek is awesome to work with and the contracted installers did excellent and precise work. Couldn’t have been better!"

"I waited 6 months before leaving this review in order to provide fair and balanced feedback. In November 2017 I solicited several bids to remove and replace glued-down engineered hardwood flooring in my living room, kitchen and hallway made necessary by a kitchen remodel project that left ghosts in the flooring where there were once walls. Richard was the least expensive so I gave him an "A" on Price. When we contracted on a price and product the entire job was supposed to take 3 weeks start-to-finish. In reality it was close to the end of January 2018 (three months) before the work was completed. The delays were all on the part of Richard Porupski who did not show up when promised and when he would show up he would work maybe 90-120 minutes and leave. More than once he would not show up at all. Removing the old floor was a tough job, no question. I recommended Richard rent the tools he needed at Home Depot but he insisted on doing it his way which left divots in the concrete slab I suggested filling but he denied it was necessary. It was taking him and his worker so long to complete the demo I even started pitching in just to move it along. To be fair, the old floor was very well adhered and it was a tough job but that is why you hire a professional, right? Richard assured me he had done this before and seemed to know what was required to get the job done. When the demo was completed Richard told me he had underbid the job. Moving on to installation of the new wood flooring, Richard sent two of his workers, Clint and Steve. These two men bickered most of the two days they were there. Richard never showed up to supervise or ensure quality control. Richard bought the new wood at Lumber Liquidators and bought Bostik Vapor Lock adhesive. Bostick recommends on the can that the flooring be rolled with a heavy roller to ensure full adhesion. Richard told me they don't do that and just walking on it should be sufficient. The areas that are now hollow probably could have benefitted from Richard following the adhesive manufacturer's directions to roll the new flooring. I placed heavy boxes of new product on the new floor after the first day to ensure good contact with the cement. There are areas where there are hollow spots. I requested Richard come to the house so he could epoxy-inject the hollow areas to get the good adhesion I expected. He promised to be there on a Monday and did not show up so I will have to do it myself. I have texted Richard to respond and he has not. He does not stand behind his work and I would not use him nor would I recommend you use him. Oh, and by the way, Richard left a table saw here that I moved to the work shed in the backyard so if you read this review, Richard, I still have your table saw."