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"The repair was never done; my $1000.00 paid deposit was returned to me after more than a month of waiting for the repair. These are the details: A brick on my chimney was loose and then was dislodged during a wind storm, and other of the chimney bricks were becoming loose. A written estimate for repair of the chimney was provided by Excel. I paid $1000.00 up front, which was half of the estimate, and agreed to pay the other $1000.00 after the work was completed. The Excel company employee set up the scaffold and was preparing to climb and do the repair when an employee of the City of Peoria's electric company, Ameren, pulled up and told the Excel employee to immediately disassemble the platform because it was unsafe: it was too close to the electric lines - that no-one had notified the company that this work was planned so that the wires could be turned off by Ameren during the work. The Ameren employee then called the Excel company owner himself to tell him this, and then the Ameren employee did not leave until the scaffold was completely removed and the Excel employee had left with it. The Excel employee told me before he left that the company would be back in a few days to do the repairs. But more than a month went by and I heard nothing more from them. After more than a month with no repairs done or attempted again, I contacted Excel again and asked them to either do the repairs or return the $1000.00 that I had already paid them. At that point, the Excel company said they would return the money, and they did so."

"Our house remodel started Jan. 25 with the promise of 1 to 2 weeks due to our smaller size home. This was even after we added a few things along the way. Overall, Jim has terrible communication! We went over a week without hearing anything about our house. We ended up paying for labor that wasn't actually done which he admitted to. There are knicks in the flooring, trim, and baseboards. I have spent a lot of time scraping paint off of the brand new floors. Things that weren't broken ended up broken. They only painted half the ceiling and used two different white paints so the walls don't look complete. While some of the workers did what they could to help with communication and completion of the project, Jim was not great to work with. Thank you to Mary and Matt for keeping in contact after not hearing from Jim for over week! When we did hear from Jim, it was to promise the house would be done tomorrow (this happened at least four different times). There was always some excuse. The original timeline was one to two weeks...it's been a month and the house still isn't done 100%. We do NOT recommend working with Jim. Even after contacting him about these issues, he will not respond."