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"In 4 hours the landscape in the front of the house was transformed. An amazing job. Very friendly service."

"Dear Michael & Son Customer Service Team, I am writing to formally express my disappointment and frustration with the lack of service I received today. As a customer enrolled in your Unlimited Service Plan, I expect timely communication, reliability, and a basic level of professionalism. Unfortunately, today?s experience fell well below those expectations. The service provided was inadequate, and the lack of follow-through and responsiveness was unacceptable?especially for a customer paying for a premium plan that is advertised as offering priority care and peace of mind. Being on the Unlimited Plan was a key factor in my decision to continue doing business with your company. Experiences like this call that decision into question. I did not feel valued as a customer, nor did I receive the level of service your company promotes. I would appreciate a follow-up to discuss this matter and understand how you intend to resolve it. "

"Rely was absolutely amazing. We moved into a house a few months back and recently a sewer gas smell came around. Once we opened up the wall, we noticed a mess of DIY pipes. Rely came out and provided a very clear explanation of what's going on and how to resolve with new piping designs. They were quick to answer my many questions over email. They were smooth to provide a quote, schedule, and come by to do the work. Everyone was incredibly friendly and the price was very fair. I would use them again in a heartbeat!"