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"In order to have a successful business, you need to get in touch with your customers first. please be upfront and if there is a voicemail call to your customers back."

"Good"

"Hired Mark after only one estimate quote. During n while speaking with him I advised I wanted to raise the height of the fencing to four ft since I had dogs, using whatever salvageable material n realign adjusting the post. Since I work during the day n he wanted to work during the week, I was not present. After having time to take to inspect and revIew the work. I contacted Mark, we spoke and he advised he had them cut it down to 3.5 ft. N basically saying it would cost more n he would not make a profit. After being told he had over priced me for the job, and advised 4 ft n actually quoted me for four ft. Missing caps, damaged joint brackets were not replaced, reiterated the problem only to on deaf ear. Mark then advised he would be out to place the Caps n brackets this was 3/29 but has not thus far. Still awaiting the rectification of my project, n I was going to hire him for another job. PAID IN FULL"

"As there were some water spots on the roof, and after we had a hailstorm recently (past couple of months), thought we had better get someone to come out and look at the roof for a possible roof replacement/repair. Not my house, but my girlfriends house, and I had used Bordner in the past for both an estimate and roof repair and knew about the company. The day Jason was to come out he calls 15 minutes before he shows up to the house, regretfully she was not home as she had to pick up her son and would be back shortly. Jason came and left, and calls and says that he sees that other people had been up on her roof for an estimate, would not provide one to her unless she decides to work with Bordner and would be happy to come back out next week to meet her. Soooo, no estimate for a roof repair (which would be out of pocket) or replacement (insurance coverage). Just that if she decides to go with Bordner they would be working with the insurance adjuster. And why would we decide to go with Bordner on her experience with a 5 minute call? What did Jason do to sell the company and want her to work with you guys? No discussion of how badly damaged her roof was or wasn't, whether it just needed a small repair or extensive damage. No mention of their workmanship, warranty, roofing shingles you use (GAF, CertainTeed, Tamco, etc), whether you subcontract your installers or not, how long you have been in business, didn't leave any information etc. How many visits does it take ? You want us to schedule ANOTHER appointment for you to come out? My impression is that Jason was in between appointments and fit her in and didn't want to be late for his next one. My girlfriend was not gone long, and had she been given a 30 minute notice or more (instead of 15) could have been there to meet him. I am very disappointed in Bordner, will not schedule a 2nd visit to get more information, and am gathering additional information from other companies."

"Mr. Barrett was sensational. My home is 35 years old, and the faucet handle was so badly corroded that it was difficult even to turn off the water. In spite of the corrosion and difficulty in removing the old fixture and installing the new one, Mr. Barrett never lost his patience and continued to work on the fixture at a time when most plumbers probably would have given up and tried to sell me lots of expensive new piping. I used Handyman Barrett for the first time just one week ago for an entirely different project, and I will certainly call him again for any home projects."

"Excellent, no problems. My car was new the first year I used the service and there has never been any damage during the transports. The men picking up and delivering the car have always been pleasant and cooperative. Both Ely and Guy at United Transport has been highly responsive to my needs. I would highly recommend this company."

"This company was referred by a friend who had used them for flips in the past and had positive experiences. Perhaps it was due to Randy not being available during our job to run things, but we had an absolutely terrible experience. Long story short, I'd give the final work product a C, and that may be generous. Orlando regularly cut corners or ignored issues, which led to multiple redos. Project was way over schedule and extremely stressful. We were also treated terribly by Jackie, who accused of us lying and being too picky. Long version... We had a pretty straightforward kitchen update, new granite, backsplash, repoly on cabinets and a new wet bar/cabinet to replace a desk. Demo went well and took about a week, then we waited 3 weeks (with no working kitchen) for granite. We had to contact the granite sub directly to get any updates and schedule installation. The initial backsplash install (subway tile) was absolutely terrible and amateurish. No miter cuts on shluter and raw edges on all outside corners. On first redo, Orlando tried to cut corners to reduce tile replacement, so it still looked terrible. Third attempt, not great, but acceptable. Throughout entirety of backsplash installs, no supervisor came to our house to direct the work, so it was left to us to work with Orlando and try to problem solve to correct the problems. After waiting 8 weeks beyond the originally promised date for the cabinet, they installed it in the wrong place and it was not centered under the existing hanging cabinet. We did not notice this until the backsplash was installed and it became obvious. When talking to Orlando about it, he said he noticed it before installing the backsplash. So I guess he was just hoping we wouldn't notice? Another corner cut. To reduce rework, we agreed to moving the upper cabinet and redoing the top row of backsplash. Not ideal, but acceptable. Then came the repoly of the cabinets. After initial application, we noticed several drips and brush marks. Showed them to Orlando and he attempted to fix. Result was so much worse! Next day, I get a final invoice. No walk through as indicated in the contract. When I explained the new issues with the poly, Jackie accused of us making up the issues and just trying to skirt the last payment. No supervisor had been to our house to inspect the work and she's accusing us of lying! In the back and forth, she starts by stating neither me or my wife were there to inspect the work. When I point out that I was working from home all day, she says she was misinformed and then the story changes to I was standing over Orlando watching him work. Also not true as I was working in my basement office and Orlando left without telling me. So who is lying at this point? Then she simply demands final payment, completely ignoring our complaints. I demand that a supervisor finally come to our house to actually review the work, so Dustin finally does. Guess what, he confirms our complaints were valid and indicates the method Orlando was using to apply poly to the cabinets was wrong. So Orlando reworks them again. We're still not happy with the final product, but decided to pay the invoice and cut our losses, because it was obviously not going to get any better. One other note...every time payment came due, we'd get an invoice emailed to us late in the week with demand for immediate payment so they could make payroll. This company has been in business for 30+ years and they can't make payroll unless they get my $3k payment on Friday? This is either a lie or an indicator of a poorly managed and struggling company. Either answer is a big red flag! Now bring on the response to this review that will undoubtedly blame us and include a bunch of excuses. We got plenty of those throughout the nearly 4 months our project took to complete."

"Very good job"