
Serving Port Charlotte, FL and surrounding areas
In business since 1988
Free estimates
Emergency services offered
"We needed a complete roof replacement of the tile roof on our 4,000 square foot house that was approximately 22 years old. We signed our contract with Ad-Ler Roofing Inc to do so in late March of 2022. The expectation was that the roof would be completed within about six months of signing, however at this time it was understood that supply chains were still disrupted due to the Covid Pandemic. There was some delay in obtaining the selected replacement tiles, which were received in late July of 2022, whereupon the old roof tear-off began. As is typical of such a re-roof, it was discovered that some of the plywood sub-roof needed to be replaced. Ad-Ler had explained at the outset that this was a possibility, and the number of replacement plywood sheets (9), other needed lumber and ancillary labor was reasonable, totaling a little over $2,000.- Per standard practice, the new roof membrane was laid as the old roof was removed, roof anchoring and other matters were attended to, and stacks of the tile were placed across the roof to allow the roof to adjust to the new roof's load. Ad-Ler planned to begin installing the tiles during the week of September 26, 2022, but as that time approached so did Category 4 Hurricane Ian. Realizing that the hurricane strike was imminent, Ad-Lar crews went to our house at the beginning of that week and secured the site by, among other things, zip-tying all of the stacks of tile to weather the storm. Hurricane Ian hit our property n September 28, 2022. Most of the damage to the area was from a 10-15 foot storm surge, and from high winds. Our house sustained no damage, and there were no roof leaks, nor were any tiles dislodged or lost. Thousands of homes in our area were damaged or destroyed by IAN, and the need and demand for emergency roofing repair was astronomical. As a result, Ad-ler did not return to being installing our roof until the third week of November, 2023. At one point during the install process, the crew didn't show up and Ad-Ler's production manager advised it was because the crew's driver was sick and they didn't have a backup driver. After a further short delay due to a shortage of oxide material, the work resumed on December 1 and the tile installation was completed on December 5. During the last stage of the installation process the Ad-Ler crew damaged several adjacent gutters in the front of our property, which Ad-Ler and its crew readily acknowledged. The local authorities successfully completed their quality inspection of the roof on December 12, 2022. As of this time, the only remaining items were for Ad-ler to arrange (and pay for) repair of our damaged gutters (to which Ad-Ler readily agreed) and to receive a certificate of roof completion for submission to our insurance company. One of the aftereffects of Hurricane Ian was that all available gutter repair services were overwhelmed by the demand. Between December of 2022 and July 4, 2023, Ad-Lar contacted countless gutter repair firms, many of which never responded, a few of which placed our job "on their list" and only one or two came by to look at the job...which was critical to our drainage but not an extensive repair. Finally, one company did give Ad-Ler and estimate and advised they could do the repair in a few hours, but only the Fourth of July, which they did. In summary, our re-roof experience was what we or Ad-Ler expected when we signed our contract. The Covid Pandemic and Mother Nature are primarily responsible for the difficulties we encountered, and it was a trying time for all. In the end we feel that we got an excellent roof at a fair price. Although it took a while, Ad-ler delivered on its promises."












