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"Cris is an expert with wood floors. He took care of my personal home addition/refinishing and is a great subcontractor on remodel projects I complete"

"I wish I could give less than 1 star. This company took my money and conducted an audit, and after repeated requests on my end for the results and repeated promises on their end to give the results and a promise of a refund, have yet to do so in the 7+ months since the audit was conducted. This was after a multiple month wait on their wait-list to get the energy audit in the first place. I know this company has stellar reviews, but this has been one of the worst experiences with a business I've ever had."

"I have hired Bret Chenoweth for multiple projects, one included installing a French door. I felt Bret overall was professional and honest. Additionally, I have recommended Bret to others which I know some have used him based on my recommendations. About a year after the door was installed it started sagging. Bret came out and fixed it without issue. Explaining it was a bad hinge. He explained the hinges are adjustable and one just needed to be replaced. About 5 years later, the same door started sagging again. The door and components are still under warranty. I called Bret explained the situation. He told me to call the manufacturer of the door. Which I did and learned that I can’t file a complaint he has to. He called me back a few days later and told me the manufacturer of the components are bankrupt, he is responsible, and he would fix the door where his labor would be free and I would pay for any needed material. Bret stated he would give me a call in a couple of days with a date and time. Bret has never called, refuses to answer the phone when I tried to get a hold of him. I’m giving Bret a F due to - Deducted one star/letter because I feel Bret has provided me false information on numerous occasions o Hinges are not adjustable o Manufacturer of the components are not bankrupt; the original company went bankrupt however they never stopped doing business and they still honor their components/warranty. o French door was probably purchased after the manufacturer of the components started doing business under their new name. o The initial issue wasn’t a bad hinge, Bret shimmed the door to correct the sagging. - Deducted two stars/letters because in my opinion Bret does not stand behind his work or his verbal commitments. o Two other contractors have reviewed the issue with my French door and stated contractor did not install the door correctly. Shimming the door is /was just a bandage, the door needs to be reset. - Deducted one star/letter because in my opinion Bret is not a profession. Refusing to answer the phone and talk with a repeat customer and a customer who has recommended you is just unprofessional."