Get matched with top refrigerator installers or repairers in your area

"My dishwasher leaked and damaged the cabinets/flooring & sub floor. They were very prompt and did a great job of rebuilding the cabinets under the granite countertop while also replacing the subfloor underneath."

"Amazing! Super quick and efficient and very kind to our talkative toddler."

"Great but expensive."

"Ron and his crew were great They showed up on time every day and performed the work in a professional manner. Ron is honest and trustworthy. He helped us plan the project, guided us through the process, and was quick to respond when we had questions. We wouldn't hesitate to hire him again."

"Brief summary: the quality of the workmanship is good; it can be excellent if IYH dedicates an experienced master tradesman to direct the work. Unless you have a small, well-bounded project for which you know with absolute certainty the scope of the work, you should avoid Time and Materials like the plague. I was offered Time and Materials as a way to get started quickly; it ended up taking longer, costing more, and introducing far more stress than necessary. If you’ve got a large project, you may be better off looking elsewhere for a general contractor regardless. Longer version: We closed on a fixer-upper on August 23rd; we needed to have it renovated before my family (including a three-year old and twin infant babies) could move in and sell our old home. IYH was the only company that could get started right away (using Time & Materials); every other company was booked up two months out. What didn’t become clear until much later was that IYH didn’t actually have the resources available to complete the work in a timely fashion. We finally got everything done as of Dec 4th; this did include the addition of a couple substantial projects; but we also dropped a number of line items as well. The biggest problem is that the project coordination was incoherent, which I believe stemmed from the fact that the project coordinator had no direct knowledge of our property. I almost didn’t do business with them because the first Time & Materials estimate quoted completely different work than what I had asked for; I had sent a clear list of items that I wanted addressed together with the inspection report, but for some reason the project coordinator largely disregarded it and derived her own list from the report. We managed to get that sorted out, but from that point on tradesmen would be scheduled ad hoc without an understanding that A had to happen before B; for instance, on some occasions the painter would show up and wouldn’t be able to do anything because prerequisite work had not yet been completed. When working with Time & Materials, IYH also assigns tradesmen basically as they become available; so we would continually get a new set or at best a rotation of tradesmen who would arrive without knowing what the previous guys had done, and they would either need direct guidance from me (a nice 40 minute commute each way) or else they wouldn’t know what to do and they might just start working on the wrong thing. The project coordinator also had a difficult time keeping track of key milestones; for instance, we needed to have all the painting done before Sept 25th when we had scheduled hardwoods work by another company. I could never receive a clear commit about whether or not those sorts of milestones could be met; and in spite of many conversations on the subject, there would still be whole weeks at a time when no work was scheduled. In some cases, work wouldn’t be scheduled due to the lack of understanding about our home; for instance, nothing would go on upstairs if an abatement was going on in the basement, despite the fact that the abatement downstairs in no way prohibited access to the upstairs. Every single Time & Materials quote that we received, of which there were roughly 10, was underestimated. Decisions would sometimes be made on my behalf, usually incorrectly; for instance, during the abatement, there was some question about whether the vinyl under some cabinetry should be removed. Without consulting me, the project coordinator told the crew that it was okay to stay, so the abatement guys had to come back out, and we had to foot the bill for it, although I’m told it was discounted. On other occasions, IYH would pull people off the job in the middle of some task or project; in one case, they sent the master tradesman to another site at noon one day while he was in the middle of replacing a beam up in the attic; in turn, we ended up with a temporary wall in our kitchen (and a nice tripping hazard for the walking members of the family) until IYH could manage to find the resources to come back and finish the job. In the end, we ended up having to live in the heart of on-and-off construction for a couple months and had to delay reroofing of our home due to various missed milestones. At one point I sent a note expressing my frustration about the scheduling, but there seemed to be no acknowledgement that there was any problem whatsoever; the response I received suggested they thought they were doing us a favor. IYH also really gouges you on the materials cost. Basically they charge you $69/hr for someone to procure the materials, but then they hit you with an additional 25% markup. Obviously, when you’re dealing with big purchases, this really burns. On numerous occasions, I would receive a call the day before, or sometimes even the day of, saying that the tradesmen needed (for instance) all the pre-hung doors now and would I mind if IYH sourced it for me? So, on these occasions, I would have to drop everything I was doing to go and make these purchases just to avoid getting hit with the extra cost – another nice 40 minute commute each way. On the whole, the workmanship is good. Rich Griffiths and Joe Kuester were really excellent, both detail-oriented and very conscientious about their work; everything they touched turned to gold. There were a couple doors that were misinstalled (by other IYH tradesmen) but IYH corrected those and didn’t charge me for it. One tradesman also put a 20A hood on a 15A breaker; I’m still waiting for that item to be addressed. Overall, my experience with IYH was largely neutral. As mentioned above, all the tradesmen who worked on our home are great. We would *adopt* Rich Griffiths and Joe Kuester if we could. If there were a way for me to hire the tradesmen directly without all the project coordination chaos, I would. However, given all the troubles that come with the project coordination piece, I’m probably going to look elsewhere for the remaining work to be done around our property, of which there is a lot. If you do decide to work with IYH, here are my recommendations: 1. Avoid Time & Materials unless your project is small and extremely well-defined. 2. Try to get IYH to commit to dedicating a master tradesman to direct the work. 3. Have that individual come out and visually observe your property before the work starts; if you’ve got a big project, make sure that person is looking for other things that might need to be addressed as part of the work. 4. Try to get a clear committed timeline for the work; IYH should commit in advance to some sort of compensation to you if they miss their timeline. If you can’t get this, I recommend pulling out before you get started and go with a different company. 5. Plan on calling IYH on a daily basis to remind them of your schedule and your needs, and to make sure that they understand when work should and should not be scheduled. You need to be a PITA; no one else is going to look out for your best interests. If you don’t bug them a lot, they’ll forget you exist."

"Super thorough, responsive, timely, and efficient. I feel like I have a plumber now 4life!"

"PDX Custom Woodwork ruined our house and wasted our time and money. We spent $62k for them to spend 6 months demoing and painting. We didn't hear from Lina for at least 3 months of this, only the occasional text from Manuel. Even at their best, they rarely communicated with us and it was like pulling teeth to find out what amounts of materials WE had to order, including our own carpet/padding and tile cement, which is not standard. They also never visited the site or had a project manager overseeing the work being done. We had to beg them to come to the property and that still only produced a monthly visit, at best. Their workers came mainly on weekends so it's clear they were prioritizing many newer projects over ours. Ultimately, they barely completed $20k in work- of which, none of those projects were totally finished- and have done about THREE TIMES that amount in DAMAGES to our property, bringing the total to around $100-120k. They gave us half our kitchen cabinet doors three months ago then kept telling us the rest were on the way. Though all of the built-ins we hired them to redo were demolished, they never fabricated the new ones. We paid for all our flooring materials ourselves, which is not an industry standard, and they had the audacity to ruin them FOUR times. We shouldn't have given them the benefit of the doubt when they said they'd fix it. The patterned carpet was cut at an angle on every single piece and they ripped up carpet in places they shouldnt have, leaving us to buy and replace even more of it. Their "painters" got paint on multiple stained wood doors (including the front door and sidelights) that we were keeping, as well as every kitchen appliance including inside our garbage disposal, and in ALL of our brand new outlets and on the light switches. They also ripped a knob off of our oven range, dented all the doors on our new fridge, covered our kitchen chandelier and living room ceiling fan with paint and damaged our brand new fireplace that they were supposed to wrap in stone for us. They washed their brushes in our bathroom sink and left paint in rooms not being renovated. They made changes to another contractor’s city-permitted work between inspections, and without telling us even when we were on site. We had to correct them on measurements multiple times because they couldn't do it accurately themselves. This was maybe 1/4th of the work we wanted to bid from them. We wanted to be repeat customers, do bigger renovations, and go the long haul, but Lina and Manuel made it impossible. Our home has been unusable for half a year with nothing to show for it. Most of the work, including the over-sprayed paint job, will need to be redone, because it's spotty, has rough texture and the ceiling got the wall/cabinet paint on it in multiple areas. They didn't even seal our tile or countertops, which were the only things we thought they had completed, but didn't. Instead, we have to now file a complaint and hire new contractors, that know what they are doing this time, to finish the job."

"The company had very knowledgeable sales representatives which led to well informed design and project Management. Although we ran into delays with permits and a change in project managers the work was top notch. The contractors they hired did excellent work, with little or no rework required. They hired the right craftsmen."

"Showed up on time as scheduled and fixed the problem."