Looking Glass Cleaners
Looking Glass Cleaners
At Looking Glass Cleaners we take great pride our experience, expertise, quality, and customer service that we provide to meet the consumer's needs. We don't just wash windows, WE CLEAN THEM! It is our mission to provide excellent workmanship and complete customer satisfaction from start to completion of a project. order to understand the needs and expectations of our customers, we take great care to work and communicate with every customer a professional manner. Our reputation is based on service, safety, and quality, regardless of how large or small the job.
"A team of three arrived on time. They all had individual jobs. I questioned the washing technique of how they was the windows. They used a spray container with a wand. Not using a ladder for the higher windows. They used an extension to dry the windows and not the shelves below. It took the team a long time to finish the whole job. When the were done and wanted the payment I inspected the work. THIS IS WHEN I FOUND TWO BROKEN SCREENS WHICH IS THE BASIS OF THIS COMPLAINT. I showed the screens team leader and he said they were broken when they washed the windows. If that were the case why didn t he bring them to my attention?! I called the owner of explained the situation. He said they would pick them up and repair both screens. I said I am withholding $70 and will pay once the screens are returned. Over the month or more I contacted the owner about status of getting the screens returned. He always had an excuse about the difficulty of matching frames. After more calls he left a message the screens ready and will drop them off! So I arrived home the screens ready were outside the front door. I promptly took the first screen to install it. IT DID NOT FIT ! So I took the second screen to the window and the same result! It didn t fit! The two windows have exact same measurements. I called Jeff again and he wanted to argue with me. I pulled another screen off a like window and it fit. The issue is THE OWNER RETURNED TWO SCREENS THAT HE SUPPOSEDLY REPAID AND THEY SIMPLY DO NOT FIT! I called the owner again. He said he would get us correct fitting screen. It is Sept 18. This whole mess started the late June."
Kathy S on September 2025
At Looking Glass Cleaners we take great pride our experience, expertise, quality, and customer service that we provide to meet the consumer's needs. We don't just wash windows, WE CLEAN THEM! It is our mission to provide excellent workmanship and complete customer satisfaction from start to completion of a project. order to understand the needs and expectations of our customers, we take great care to work and communicate with every customer a professional manner. Our reputation is based on service, safety, and quality, regardless of how large or small the job.
"A team of three arrived on time. They all had individual jobs. I questioned the washing technique of how they was the windows. They used a spray container with a wand. Not using a ladder for the higher windows. They used an extension to dry the windows and not the shelves below. It took the team a long time to finish the whole job. When the were done and wanted the payment I inspected the work. THIS IS WHEN I FOUND TWO BROKEN SCREENS WHICH IS THE BASIS OF THIS COMPLAINT. I showed the screens team leader and he said they were broken when they washed the windows. If that were the case why didn t he bring them to my attention?! I called the owner of explained the situation. He said they would pick them up and repair both screens. I said I am withholding $70 and will pay once the screens are returned. Over the month or more I contacted the owner about status of getting the screens returned. He always had an excuse about the difficulty of matching frames. After more calls he left a message the screens ready and will drop them off! So I arrived home the screens ready were outside the front door. I promptly took the first screen to install it. IT DID NOT FIT ! So I took the second screen to the window and the same result! It didn t fit! The two windows have exact same measurements. I called Jeff again and he wanted to argue with me. I pulled another screen off a like window and it fit. The issue is THE OWNER RETURNED TWO SCREENS THAT HE SUPPOSEDLY REPAID AND THEY SIMPLY DO NOT FIT! I called the owner again. He said he would get us correct fitting screen. It is Sept 18. This whole mess started the late June."
Kathy S on September 2025
