Get matched with top pool deck builders in Richmond, VA

"Initial rep was great and informative. Felt comfortable with initial sale. Hardly had any contact from customer service except for the payments. There were several delays that we were not informed about unless we called to ask. Took 7 months before they showed up to begin project. Only 1 person was sent to build steps. Took a week. Hard worked, hardly took a break. Had to call again to see when they would come to pour patio. Never knew when they were coming, they just showed up. Hardly spoke with the homeowners. Inspection paperwork was just left on porch. Additional paperwork that is "required by the County" had to be completed by homeowner and taken to Court house to be notarized and filed and also provide a copy back to Long Fence. Time sensitive materials which added to homeowners to-do list. Gave this contract to LF on the surface of their history and appearance of a 'good local company' but should have stayed with original contactors in VA. Puddle of water forms when it rains"

"I purchased 11 windows from fairway on 6/27 with a 4-8 week timeframe. They said it may run up to 9-12 weeks due to supply delays and that was fine with me. After 3 months I contacted them and was told they aren’t in with no estimated arrival date. I continued to call and sometimes I was able to get through to the receptionist who was always in her car and didn’t have any additional information to provide. She would always say that Gary would get in contact with me but out of all the calls I made, I was only able to speak to him once. I continued calling and by late October they finally said 5 were in and agreed to install them which was done on 10/31 and said they would discount me $150.. They did not notify me that they were coming to install on that day and left the door to my unit open but at least half were done so I was somewhat relieved!! I proceeded to call until late December and they continued to say no windows. At this point, I asked to cancel them because I was looking at selling and since over 6 months had passed I no longer had need for them. They said this wasn’t an option and that it would have to be canceled through the manufacturer. I asked for that number but they wouldn’t provide it and said she would have to call to check. No update was ever given. Now we are at mid March, a full 9 months since ordering and I have given up on receiving the windows. They required half a deposit upfront which was 2001.58. The windows that I did not receive were going to require more work removing the steel so they were more expensive than the 5 I did get. So in short, over the last 9 months, I ended up receiving half my order and paid $2000 of the $4000 bill but only received $1375 worth of my order. I feel liked I was scammed out of my money for services that were never going to be provided and I just want a return of my deposit that was taken from me. Now after seeing how many others are in the reviews experiencing the same thing I filed a complaint with BBB and my credit card company."

"American Custom Contractors did an outstanding job replacing the roof, woodwork, trim, and gutters on our historic 1910 home. The ACC work crews, including carpenters, roofers, and gutter specialists, were highly skilled and experienced. Yanni Agouridis, our project consultant, was extremely helpful in working out the details of the engagement at the outset. Blase Skully, project supervisor and quality assurance manager, was always available to answer many questions and provide advice as we refined the scope of work and the project progressed. He made sure they delivered exactly what we were seeking to accomplish. Blase was also sensitive to ensuring that the historic look of the house was maintained and enhanced by the materials they used and the work they did. The result is beautiful. We get many complements on our new roof and gutters. We highly recommend American Custom Contractors."

"My wife wanted a bay window installed. We had lots of problems with contractors in the past. Not with Golden Rule Builders. They are professional, provide excellent support, and do excellent work. Most importantly, my perfectionist wife is incredibly pleased with the work. If you are lucky enough to have the work done by the professional, easy to work with Jeff you are further fortunate. Thanks again GRB for your excellent work and please thank Jeff for us."

"Walker and his crew could not have done a better job. The previous homeowner had added a concrete patio which unfortunately slopes towards the sunroom which was resulting in water damage. We got several quotes as it was a major project to remove the existing patio and add a drainage system. Walker and his foreman spent a considerable amount of time obtaining measurements and doing surveys to determine the grading, placement of drains before we even hired them. Walker spent much more time explaining the scope of the project before we even started. From start to finish he and his crew were excellent. They always arrived on time and communicated well if anything needed to be delayed due to weather. Due to the size of the project we had different patterns and color variations. Walker was wonderful during this phase and knew what my wife was trying for to achieve. Walker placed an extensive drainage system (all the water is now diverted from around our house to our front yard per our request). Now regardless of how hard it rains all the water goes exactly where it should! We couldn’t be happier with the job Walker did. He transformed an eyesore (concrete patio, crumbling asphalt, and a source of anxiety) into an oasis in our backyard. In total we had a new patio, retaining wall, rebuilt a bowing brick wall onto our basement stairwell, wrought iron fence, driveway, and extensive drainage system. Wonderful to work with and would hire without hesitation."