Get matched with top wood shake or composite roofing installers and replacers in Rougemont, NC

"Replacing a worn-out roof can be a daunting task. You want the job done right and for a reasonable cost. The first roofer claimed to have been in business for years in two states. The BBB reported them as a new company (Name Changed 2x+! Why? What were they hiding?). The second company admitted that it was new and under-bid the job. I could expect to get a low-quality job and/or have them ask for more upon completion. The third company bragged about being in business for 90+ years and bid twice what the insurance company estimated for the job! They were out of my league! Then Clyde Hance called. He has years of experience in both re-roofing and house-construction. He had many good suggestions for everything associated with a roof replacement and he has an experienced crew. They did a re-roofing that exceeded my goals for both quality-installation and completed-appearance. And, afterward the invoice had a very reasonable increase for some surprise roof deck rot / replacement of plywood. With Clyde Hance Construction we ended up with ROOFING DONE RIGHT!"

"First, let me say I have a beautiful roof with working gutters, no leaks anywhere, and I hope those gutter leaf guards work like they are supposed to. I wish I would have asked if those leaf rejectors work on those pesky sweetgum balls. Secondly, this company did me a favor by doing the job right away instead of putting me on the usual 2-week line up. I already had leaks going on and they were trying to beat another round of rain, so I appreciated that. The problems: 1. The main problem is the form you are given with the estimate. I came away thinking I would be rounding up my money for around $7,000 and I juggled accounts to manage this. The box at the bottom gives only the price of the roof and not the gutters. When I ran this estimate by eight people, only one person (the wife of a lawyer and an astute accountant herself) caught the part about the gutters and leaf guards being stuck in there with the sentence “add below” to the bottom price. The box at the bottom says it is labor and materials for the sum of a previously mentioned total minus 5% the Angie's List discount. I also question why I didn't get the Senior Citizen 10% discount for one thing, as was stated on their website. Some companies do estimates on separate forms for the gutters and roof, which is much clearer. 2. I was living in a fool's paradise already with the gutter issue and then came the news that 90 of those 4 x 8 plywood panels would be needed at the cost of $50 per panel! These things are $15 at Home Depot. Mind you, this added $4,500 to my job. But you the customer cannot be up there on the roof to verify that your decking is rotten and all of it needs to be replaced. Later I saw that 12 panels had not been used and I asked about that, thinking they'd better not be charging me for unused materials. There were some bundles of shingles left too, one of which I claimed in case I needed repairs in the future. I was told that excess material is ordered to not interrupt a job by having to go after more parts or materials. So it came down to 78 panels were used, adding $3,900. This is over 50% of what I thought I'd be paying—a big shock! Later this price per panel was negotiated down slightly in light of the huge whammy this added to my total price and they didn't want me to have a heart attack! I did ask someone for the math schematics on this because even these 78 panels seemed excessive for my house. This is an aspect that every customer should keep in mind with any roofing company, but I wish American Craftsmen would have prepared me better for this onslaught. At least they didn't pressure me when I had to pay in some installments. 3. Despite how I was told how wonderful these gutters and the gutter guards would be, the reality of the downspout extensions wasn't addressed. Somehow the gutter team managed to get the connector boots attached to my horrible BURIED extenders—god only knows HOW as they were completely clogged with dirt and roots and immovable; I got the ax out and cut them from the drainage system so I could connect the new method. I don't know when they had been buried, but I understood quickly enough when I dug them up why my roof was rotting all along the gutters! All gutters are worthless without addressing the carry-away function at the bottom. I understand that most companies are not going to waste time digging up these dinosaurs, BUT the issue needs to be addressed so the customer either goes out and digs the mess up or hires help in getting the proper drainage system set up. American Craftsman came out ahead on this since I had rain barrels in the back and they didn't have to use all the downspout supplies, but the front of the house needed attention. Then when the gutter team came back to cut my downspouts higher up for the above-ground extenders, it was as if no one had told them anything. I had said, texted, and/or emailed my request about four times, but the management still had a failure to communicate with the workers--I don't know which side was to blame. It was a good deal I was home since I had to explain it all over again. 4. Clean up wasn't 100% as claimed. I had plenty of tar paper and wood debris flying around from the roofing job, but I forgave them because it was fiercely cold the days they worked and I did not blame them. But the gutter team left some metal scraps debris, which I picked up. Those could have ruined my lawn mower and were more serious. In the end I paid $11,268 for my new roof, gutters and leaf rejectors. The shingles look beautiful. They are CertainTeed brand with a 50 year prorated warranty."

"Everything looks amazing. Great value and price! The guys were hard working and very easy to work with. John made excellent recommendations for what would work best for my home. We absolutely love the black gutters, completely changed the look of the house and makes it look like a new home!"

"Ralph Bertrand from Home Genius Exteriors came out to thoroughly examine our roof. Ralph showed us many photos & a video of our roof, outside & inside. Ralph took the time to answer any questions we had. He explained the various products used & levels of warranty available. We really appreciated the time Ralph spent explaining everything to us, all without pressure to buy. The day of install arrived & the team was on time & ready to work! One thing we liked was that there was someone there from Home Genius Exteriors during the whole time of install. Richard Bowan, the Install Manager, was there to oversee everything & he did an amazing job. They placed large tarps over all our landscaping & got right to work. Rich kept us updated on progress throughout the day & answered any questions we had. In addition to the new roof, we also had new gutters with leaf guards & downspouts installed. When the work was completed, we walked around the house with Rich. Everything was completely cleaned up; there was nothing left behind or out of place. Our home looks amazing. The new roof, gutters & downspouts really look beautiful. We loved our experience with Home Genius Exteriors, especially working with both Ralph & Rich. They were so professional & knowledgeable. We would recommend them to others & if we needed additional work, we would definitely call Home Genius Exteriors."

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"They replaced the entire roof in one day! And cleaned up well."

"Very satisfied with the results. Work went fast and they did a good job cleaning up afterwards. 4 years after installation we have no issues with the roof."

"Quality work and administration of the whole process. Bottom line is I would do business with ACC Roofing and Construction again and recommend them to friends and family."

"They called back & came out the very next day to give me a quote. Once I decided on the shingles I wanted & the date for completion, they had the shingles delivered the day before the job. They arrived on the day scheduled & worked until the roof was fully replaced on that same day. They only stopped for a lunch break throughout the course of the day. They cleaned up all debris (including leaves), so there was no evidence that they had even been here except for a gorgeous roof. I would definitely hire them again. They have a fabulous team & take pride in a quality work product."

"James was personally involved with the roof replacement project. He gave a date to perform the job and his team came on time, and replaced the roof in a day. He is knowledgebable has been in the business for 25 yrs.is honest, very competitively priced and follows up if you should have any questions."