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"They worked with me and they were excellent. I would definitely hire them again and I would recommend them as well."

"First, let me say I have a beautiful roof with working gutters, no leaks anywhere, and I hope those gutter leaf guards work like they are supposed to. I wish I would have asked if those leaf rejectors work on those pesky sweetgum balls. Secondly, this company did me a favor by doing the job right away instead of putting me on the usual 2-week line up. I already had leaks going on and they were trying to beat another round of rain, so I appreciated that. The problems: 1. The main problem is the form you are given with the estimate. I came away thinking I would be rounding up my money for around $7,000 and I juggled accounts to manage this. The box at the bottom gives only the price of the roof and not the gutters. When I ran this estimate by eight people, only one person (the wife of a lawyer and an astute accountant herself) caught the part about the gutters and leaf guards being stuck in there with the sentence “add below” to the bottom price. The box at the bottom says it is labor and materials for the sum of a previously mentioned total minus 5% the Angie's List discount. I also question why I didn't get the Senior Citizen 10% discount for one thing, as was stated on their website. Some companies do estimates on separate forms for the gutters and roof, which is much clearer. 2. I was living in a fool's paradise already with the gutter issue and then came the news that 90 of those 4 x 8 plywood panels would be needed at the cost of $50 per panel! These things are $15 at Home Depot. Mind you, this added $4,500 to my job. But you the customer cannot be up there on the roof to verify that your decking is rotten and all of it needs to be replaced. Later I saw that 12 panels had not been used and I asked about that, thinking they'd better not be charging me for unused materials. There were some bundles of shingles left too, one of which I claimed in case I needed repairs in the future. I was told that excess material is ordered to not interrupt a job by having to go after more parts or materials. So it came down to 78 panels were used, adding $3,900. This is over 50% of what I thought I'd be paying—a big shock! Later this price per panel was negotiated down slightly in light of the huge whammy this added to my total price and they didn't want me to have a heart attack! I did ask someone for the math schematics on this because even these 78 panels seemed excessive for my house. This is an aspect that every customer should keep in mind with any roofing company, but I wish American Craftsmen would have prepared me better for this onslaught. At least they didn't pressure me when I had to pay in some installments. 3. Despite how I was told how wonderful these gutters and the gutter guards would be, the reality of the downspout extensions wasn't addressed. Somehow the gutter team managed to get the connector boots attached to my horrible BURIED extenders—god only knows HOW as they were completely clogged with dirt and roots and immovable; I got the ax out and cut them from the drainage system so I could connect the new method. I don't know when they had been buried, but I understood quickly enough when I dug them up why my roof was rotting all along the gutters! All gutters are worthless without addressing the carry-away function at the bottom. I understand that most companies are not going to waste time digging up these dinosaurs, BUT the issue needs to be addressed so the customer either goes out and digs the mess up or hires help in getting the proper drainage system set up. American Craftsman came out ahead on this since I had rain barrels in the back and they didn't have to use all the downspout supplies, but the front of the house needed attention. Then when the gutter team came back to cut my downspouts higher up for the above-ground extenders, it was as if no one had told them anything. I had said, texted, and/or emailed my request about four times, but the management still had a failure to communicate with the workers--I don't know which side was to blame. It was a good deal I was home since I had to explain it all over again. 4. Clean up wasn't 100% as claimed. I had plenty of tar paper and wood debris flying around from the roofing job, but I forgave them because it was fiercely cold the days they worked and I did not blame them. But the gutter team left some metal scraps debris, which I picked up. Those could have ruined my lawn mower and were more serious. In the end I paid $11,268 for my new roof, gutters and leaf rejectors. The shingles look beautiful. They are CertainTeed brand with a 50 year prorated warranty."

"Kyrillos and the guys did a great job from start to finish everything went well.i will definitely be using them for upcoming projects"

"Mr. Hance, and every member of his crew who worked on the project at my home, were very pleasant, attentive to detail, answered any of my questions without hesitation, and kept me fully informed if any additional items were needed in conjunction with this project. I’m very pleased with the end result - my home looks great! I’m already planning to use Clyde Hance Construction for other projects within my home! Without any whatsoever, I highly recommend Clyde Hance Construction for any repair or remodel needs you may have on your home or property!"

"They came out the day of my call to inspect roof and informed of issues present. A few days later we had our roof on the house and both buildings replaced all in one day. We also had beautiful black gutters installed. Solid work would recommend them to anyone needing roof or gutter work"

"In two days, rescheduled twice & was late for his second reschedule. Told him not to bother coming. First impressions last. If you did wrong 3xs before even quoting....how could you trust you to start & complete work on schedule? Simon - "It's a NO for me." Do NOT waste my time; it is as valuable as yours."

"Chad came out, and we had a great conversation about our project. We were very excited to work with him, and he said it would be a week or so to get back to us with a quote. After 4 weeks, I combed my email for anything I might have missed. Neither of us had an email or a VM. I sent a follow-up email, but nothing. I called and left a VM, but nothing again. We got ghosted, and it hurts. Is it so hard to just email? 'Hey, thank you for the opportunity, but we have decided to pass on your project.'"

"Odette was very professional, helpful, and knowledgeable. If she didn’t already have the answers to any question that we asked, she wasn’t afraid to ask her supervisor. Everyone was very responsive!"