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"OUTSTANDING"

"This review reflects our mixed reaction to our dealings with Flooring Direct over the past year. During that period, they replaced flooring in 2 bedrooms with waterproof vinyl planks and in our foyer, hallway, kitchen and den with waterproof porcelain tile. The work took place over 5 separate installations. The actual work performed was either good (3 stars) to excellent (5 stars), depending on the installer. Carlos was the lead installer on 2 of the projects, both of which were excellent. The less than satisfactory interactions were with the sales people (1 star), who either submitted incomplete and/or incorrect sales order information, failed to follow up, or lied to me directly about the availability of product, installers, and/or timing of installation. Finally, our dealings with the installation manager were sometimes excellent and other times completely unsatisfactory (2 stars). While she was always pleasant on the phone, the initial jobs were handled as planned. On the last 2 installations, she failed to meet her commitments regarding installation. For example, she agreed to send Carlos to complete the porcelain tile job (at our request based on his excellent work). Instead, without letting me know, a completely different installation team showed up. Also, she failed to meet multiple installation dates she gave me, and again she didn't bother with any phone calls to tell me. When I called about it, she apologized repeatedly. But after repeated failures, an apology doesn't carry much weight. The company's prices seemed reasonable and the work product was not usually an issue. That said, I found dealing with their sales people, as well as the installation manager, to be disappointing and stressful. Since I called multiple times, I also found the incessantly repeating Hold message rather annoying after 10-20 minutes on Hold."

"Carpets were still wet the next day. It did not smell as if any cleaner was added to the water. Carpets look almost the same but without the dog hair. Meaning, they look a bit cleaner and most of the dog hair was gone which actually was my biggest issue because vacuums do not get I all up. Did not like that I was asked to use my bathroom. That should be taken care of before you arrive to perform your service & is not appropriate. I also did not like that I was asked to review them before they even left & right in front of him. This is a way to get a good review because people don’t like to say anything negative when you’re right there. It is unprofessional and a false review as the carpets need to dry before you can make a determination. Also, he knocked down & broke a picture but said it fell. Even though it’s been there 6 months. No big deal but he should’ve taken responsibility. He did give a small discount but this was discussed prior to the broken picture. Fussing at your helper and showing frustration in front of your customer is uncomfortable and off putting. The discount wasn’t much as the areas cleaned did not add up to even 1 full room. All in all I feel as though they were okay and the carpet looks okay."

"The lawn clean-up went well, he talked me out of removing the pool and deck. I bought fencing supplies and hard ware to replace privacy fencing. After the fence was done decided not to have the wall repaired at this time. I paid $3000 down another $5000 once the cleanup was underway when finished I was suppose to pay an additional $7000 but accidentally wrote it for $8000 the contractor did not correct me or say anything. I don't feel that the services provided were worth the money paid"

"they did a good job so it seems. it was much later that I took a shower and discovered that the hot water side didn't work because the handle only went to the neutral position instead of all the way to hot. I emailed them twice, called them twice. I just finished 2 times with their online chat and was transfered to a voice line and both times their system hung up on me. I had already gone to Home Depot and they put an order in and so far I haven't been contacted."