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"went well. They fixed the issue quickly and have since fixed other issues we’ve had with our older pool. They now do weekly service for us and we’ve even recommended them to a property management firm. For reasonably priced service that is done on time and quickly, they can’t be beat. Have a Gator take care of your pool."

"Excellent! I told him the problems, he told me when he could come by to work on the pool. I didn’t need to be there. The service was great and he sent me a reasonable invoice a week later. Awesome!"

"It went great and everytime she comes out it went good and perfect"

"Demo crew were great hard workers! Jose did a beautiful job resurfacing the deck and the new tile transformed our pool! Nicole kept us informed when crew would be coming and for the most part they were on time. Anthony made sure our concerns were addressed and taken care of. Thanks Trilogy Pool for an amazing job!"

"Contacted them through Angie's List to setup an appointment to have a tech come look at my friends pool. The appt was for 8-10am. No tech showed up and no call. At 12:30, I called and spoke with Samantha and she said the tech was stuck at a job and will be late, duh. At 3:30 the tech showed and said it will take about 3 hours @ $125/hour to fix a couple leaky pipes. Said we would get the quote shortly from Sam. All night went by and the next morning @ 10, I texted Sam asking about the quote. She said she was waiting for one of her suppliers to open up to get some pricing. She said we should have the quote with the hour. At 1:20 I texted her again requesting a quote. She said she wanted to check to see if her other tech had any of the equipment needed for the job. At 3:30 I texted asking why the delay in getting just a quote. Never heard from her again. PLEASE BEWARE OF THIS INCOMPETENT COMPANY!!! NO FOLLOWUP, NO FOLLOW AND TRIES TO OVERPRICE. ***I have since contacted another company. The office called to let us know the tech was on his way; the tech arrived exactly at the scheduled time, and was quoted $240 total from the office within 10 mins from the departure of the tech. Impressive!"

"Deck was framed and poured, but to have it stucco to match the rest cost an additional $1500. Then came the installation of the mini pebble in blue, it was splashed all over everything, A/C, utility trailer, grass and other cement areas. Filled pool, but realized that the pop ups were not working, called him over to check em, they all need to be replaced, which is going to cost another $900. But the kicker is they still do not work, so we had to buy a robot vacuum to clean the pool. The bottom line is we won't be using them anymore."

"Went excellent. We started with a concrete hole and dirt in our backyard. After 2 months we have a pool, spa, beautiful decking, grill and firepit. They handled all the permit stuff and it went smoothly. They got us quotes from good reliable subcontractors which made it easy to choose who to use.."

"Tom was very knowledgeable and reliable. His experience and expertise in fiberglass work was apparent with amazing end results."

"Innovative built a pool and water feature for me and did an amazing job!! They are fast, efficient and friendly. They helped me design a pool in my budget and got right to work!! Four months from contract signing to completion. David was awesome and ensured customer satisfaction. I would 100% recommend them for pool, spa or landscaping. Thank you for the wonderful pool!"

"This was our second job with Outdoor Xcapes. 1st one in 2011 with Bret as our Salesman. Went fairly smoother with only a few glitches. This job consisted of a seat wall with small patio, step pads and artificial turf with Steve as our Salesman. Steve was very nice and eager to please during the bidding process. Very responsive to phone calls during the job. However, as the job progressed It was apparent that while it was important to Steve that the job was done correctly there was no give or take on money. At a Home Show an Outdoor Xscapes representative (not Steve) told us that repeat customers would get a discount. Steve would not honor that discount until it was to his advantage. There was a hole in their work schedule and they needed a job to fill it. At that point a discount was offered. The tree we wanted was 20% off, Steve would not give or share the shavings. Didn’t seem like there was any interest in building any relationship for return business or referrals. Crew did a great job including clean-up. Jesse, the foreman, was pleasant to work with. However, he was the only one who spoke English and stayed on the job for only a short time. Any communication had to be done by phone to Steve who would contact Jesse. It was a little cumbersome to communicate. We are very happy with the concrete seat wall and step pads. There were a few hiccups during the process, nothing major. The turf was not acceptable. It had discoloration, lines about every 10” and two visible seams. Megan was our contact for warranty issues. She was very responsive and easy to work with. I had to work directly with the representative for the turf which was Synthetic Grass. It took six weeks but the grass was replaced and installed by Outdoor Xscapes at no cost to us. Adam was in charge of the installation and worked with us to make it right. In hind sight my husband and I were too complacent in going with the same landscaping company. We assumed they would treat us right because we were a return customer. Because of this we didn’t get any other bids and when it became obvious that there was no loyalty to a return customer felt it was too late in the process to start over. It was a mistake. Outdoor Xcapes as a whole, is a good company and gets the job done quickly. Be sure to negotiate payment terms and dollars up front."