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"FINALY SOME ONE THAT KNOWS WHAT THEY ARE DOING. MY GO TO APPLIANCE REPAIR IN THE FUTURE"

"Very quick reply to initial request for service. Charged $85 diagnostic fee applicable to the repair. Came the same day to fix a dryer that stopped producing heat. Quickly diagnosed broken fuse and the repair total cost $285 including the diagnostic fee. Cleaned the dryer. 3 week warranty. It has been 1 month, and it works well in producing heat. We had control board problems above this scope of this work. So totally satisfied and highly recommend!"

"all good"

"very fast and high-quality service, I had snow in the bottom of the freezer. The technician quickly identified the problem and fixed everything the next day, I will recommend this company"

"Mike is great to work with. He is detail oriented, trustworthy, a good communicator, and does top quality work. Mike did a kitchen/great room remodel, bedroom cabinetry and a half bath for as our last house. More recently, he did 2 full bathrooms, a half bath and a variety of other updates to our home. He has the much needed relationships with subs and the city. He is a true professional and an all around good guy who we now consider a friend."

"Vincent and his assistant Sergei took on a difficult job of installing a stove top and a downdraft fan that posed some challenges of fitting into an existing counter space. An installer sent by the dealer failed at this task but they were careful and creative in finding solutions. We appreciated the attention to detail and their hard work - and the result was fabulous. Not least, the price was reasonable and both of them were easy and pleasant to work with. No hesitation in recommending their services."

"Frankie was great from start to finish. Excellent communication prior to arrival. He came in, assessed the work, and then prepped the area very respectfully to keep everything clean. He did a great job, at a good price. I've already hired him for my next project."

"Job done right."

"Ray came out on the Saturday evening of Memorial Day weekend. He replaced the condenser on my GE Monogram fridge, which several other companies had told me they do not work on. I was at a loss as far as what to do until Ray called and said he was in the area, so he would come look, diagnose, and give an estimate. I had to have it fixed as it had already been several days of unsuccessfully trying to find someone to repair it. He had the part in his truck and very efficiently and quickly replaced the part. He was very polite and well informed as well. He told me exactly what he was doing throughout the process, and gave tips on how to keep it running optimally. Very pleased! Highly recommend RO Appliance to anyone! Thank you Ray!"

"Would not recommend them to anyone. We had the worst experience with these guys. Scope of project: kitchen complete remodel, replacing carpet flooring with vinyl tile flooring , redo electrical for kitchen area only cost: 100K+ what went to plan: - kitchen demo - made one nice dry wall - setting up and framing of the kitchen area what went wrong: - communication/scheduling : we would never be told ahead of time when work was being done. Sometimes there would be days stretches where no one showed up and then guys would show up randomly on a Sunday morning. At the start of the project we told them we were going to move into the back half of the house, so just have that clean. We moved into trash and debris everywhere. They also saw a vinyl strap , strapped to our tree, tied to our neighbor's fence (it was there keeping the fence up as the tree was leaning into the neighbors fence). In their brilliance, they decided to cut the strap and use it for themselves. How did we know? we found it on our roof, used to tie some electrical conduit. Who the heck does that?! We should've cut ties at that point, it was just the start...if we only knew. But we gave them the benefit of the doubt...but things kept going wrong. - Kitchen cabinet install was not leveled, we end up telling them to not bother coming back and we installed the whole kitchen ourselves (re-leveling the base cabinets, putting on the hardware, installing the cabinet doors. - broke several custom panels (to their credit, they did pay for the reorder) but we ended up installing it ourselves , which we were never offered refund the labor. - the kitchen counter was not leveled, we also had to redo it ourselves in order for the independent countertop guys to install it. - cut hole for electrical switch too big, huge gap now in our org Eichler panel that is not repairable unless we replace the whole wall. - cut hole in wood beam ceiling too big for ceiling vent even though they had the manufacturer's specifications. tried to fix it, but it looks terrible. - lied and said they had experience installing lux vinyl tile. They didn't. The flooring , which is supposed to be new, looks like flooring that has been there for years and hadn't been replaced. It was discolored, uneven, not leveled, and not even lined up. How can you mess up lining up squares? Our sales person Joe ,came and made excuses after excuses , telling us " no one can install it better than them" , that this is the "best" we'll get. I cannot believe he could look us in the face and say that. We ended up requesting 1500 back, though for us to reorder redo the tiles for the kitchen will be 3K+. - as a last F you to us, they gave us the bill for the permit fees which includes a 3% of project cost recycling deposit that is 100% refundable if they just do the paperwork and let the city know where they recycled the demolition material. Our kitchen project was 80K and so it was $2400. Guess what, they "never heard of this" and have no proof of where they recycled the material and so cannot get the refund. I have no idea where they dumped the material.....and we're out 2400. The best thing about this project is finishing and NEVER having to deal with them again."