Get matched with top solid surface countertops repair (concrete, stainless steel, etc) pros in Stanwood, WA

"Mediocre service and absolutely appalling customer service. Before having our granite countertops cleaned and sealed, I specifically mentioned how I had used acetone to treat certain olive oil stains and deliberately asked whether or not this would affect the cleaning and sealing process. Their technician assured me that it would not. After one hour of work, I observed that many of the areas that I had previously treated with acetone were significantly darker than other areas of our granite countertops. I am pretty sure this was due to the acetone-affected areas not having any prior sealant, so they absorbed water or cleaner or other liquids that were used during the cleaning. I asked the technician why certain areas on our granite countertops were much lighter than the darker areas. His response was ,I do not really have an answer for you. I found this answer unprofessional and unacceptable for someone who specializes in countertop repairs. As someone who is untrained and unskilled in countertop repair, even I could tell that my countertops had been cleaned and wetted by some cleaning agent and then sealed immediately without enough time for the cleaner to evaporate. The fact that I specifically asked beforehand over the phone whether or not acetone-treated areas would be affected by his cleaning and then immediately found darkening issues on these exact areas is an issue I cannot overlook. Furthermore, upon contacting Cole Restoration about my complaint, I was given a generic email response about how they want all of [their] customers to have a good experience and they asked for photos. I quickly replied with photos showing the areas of concern. This was over a month ago. Since then I have sent two follow up emails and left a voice message. Still ZERO response. All around dreadful, neglectful, and unacceptable. I can not and wont ever recommend Cole Restorations to anyone after being an afterthought to them for over a month."

"James and his crew at Cox Custom Remodeling did a great job with our bathroom remodel. Our house was built in 1900 and the nonstandard framing made things more complicated. His lead, Dan was particularly great, taking the extra time to understand components we picked that were new to him. James always had a positive attitude, showed up when he indicated and got things done. Low dust, protection for floors and respect for the rest of the house while the construction was going on. James also provided the best tile guy, Eugene, that did a fantastic job with natural stone and the complicated very fragile mosaic. We would definitely use Cox Custom Remodeling again. Great job guys!"

"Friendly, competent and hardworking. Charged less than quoted after realizing the damage was not as serious as first suspected. Will hire again!"

"Excellent work done in a very timely, professional manner."

"I hired DB Construction to build my new home. First the quote purposely left out many thing that they could charge me for that I would have thought would be included, equipment needed, like truck and trailer, and excavating equipment. Plus the house quote did not quote a finished house, but just the shell with sheetrock, then everything else cost way more than a fair price. The build dragged on for about 20 months. Derek said it was the subs fault, but when I talked to the subs they had a different story. Derek was using the money I paid him for something other than my job. He said he had paid for things he had not even ordered, and when I needed them, they were not available. He was charging me for things he said he bought for my house ,but would not show me the bills. when I pushed and pushed I found that he had overcharge me on many things by adding more than a standard management markup and in some cases he charged me for things that I had already paid for. Now I'm dealing with two big issues, I have had calls from two subs saying they were getting ready to put a lien on my property for material that I paid Derek for in 2016 and they had not been paid by the end of 2017 yet. I keep trying to get Derek to provide me with lien releases for my project, but have not received them yet in 2018. I am also not getting DB Construction to fix the items I paid and they have not fixed the punch list yet. There is major cracking (1/4 inch) in many of the rooms where the roof trusses have shifted or sagged. Cracking and dropping of ceiling has caused my closet door not to close anymore. The Project is at least 1k over what it should have cost and the garage is not finished. I have had to hire someone else to finish the work. If you do decide to hire him for anything, be sure to get every detail in writing and definitely get a penalty in the contract for not completing on time. Since my project was over a year behind, and in fact never finished. Also lock down the management fee and what you will and won't pay for such as (drinking water, fixing their mistakes, tools or saw blades they need, and alway only hire him on a bid for the job, not time and material. Anything extra you want, get it in writing what it will cost and how much time it will add to the project. His worker are very nice, but don't expect to see Derek out at the project. He almost never visited the site of my project."