Get matched with top smoke detector replacers in your area

"I paid for a maintenance contract w these people then called them for repair work. They misdiagnosed the problem three times then left the battery and parts of my very expensive standby generator out on the ground and in the weather. Then they admitted they were not even authorized to do warranty work on a cooler generator. Now with my maintenance contract, and my money, they have not contracted out the work, will not return my calls, my texts or my emails"

"This was a fairly large and expensive piece of necessary home maintenance. My home is now 25 years old, and I am the original owner. My main circuit breaker had been "acting up" recently; that is, it randomly failed (opened) as the day proceeded and the temperature rose. It is housed along with all of my other circuit breakers in my main breaker box, which is directly exposed to the early afternoon sun in the late spring and early fall months. Concerned, I did a bit of research online to discover my box likely had reached end-of-life. I called 2 contractors for estimates, and chose West Houston Electric to replace the box. In addition, my original ground rod was disconnected from my home's main grounding lead, which West Houston found when they inspected my box to give me a bid. I was told the original rod was likely galvanized metal provided by the builder, and that it had likely deteriorated significantly over the 25-year life of my house. They also suggested a "whole home" surge protector to minimize the effect of voltage surges that occur, the tech said, on a daily basis. These surges, it was claimed, have a deteriorating effect on any electric devices in my house, especially on "high tech" equipment that utilized chip technology. Both bidding contractors made this claim. I must say I haven't experienced any failures in chip-based technologies in my home. But, my AC compressor, when it comes on, comes on "hard." It must draw a lot of amperage when it cycles on, and it will do so often in the summer months. (I have a "start switch" on it to minimize the abruptness of its operation, but I often wonder what it draws as it is a very loud start.) I chose West Houston Electric to do the work because their competitor found almost $6,000 worth of work to do. To their credit, the tech broke that down to "must haves," "should haves," and "nice to haves." Even so, their bid for the "must haves," the work West Houston performed, was higher. The tech was on time for the scheduled work and seemed quite knowledgeable and likable. The owner had spoken to me on the phone, and came by twice during the work to check on progress. This is a relatively long procedure, by the way. It takes about 4-5 hours start to finish, and your power will be out most of that time. The tech found one more issue that seemed prudent to address regarding a GIF breaker for my pool pump, The competing contractor had suggested that as well. Though the risk is low that a pump failure might cause electricity to flow into my pool, it was the sort of risk that entailed mortality on the down side--that circuit is 220v. It the pump failed, and it caused current to flow into the pool, and anyone was in it, it would be "curtains." If this were to occur, I could not live with myself having chosen to take the risk instead of spending about $400. So, I conceded to add the additional protection. The work proceeded well. The tech and I struck up a good conversation about lawn maintenance, a favorite chore of mine (and his), and it finished up pretty much as we expected. West Houston did a fine job for me. I will use them again as there are always a few more things to be done in a house as old as mine. ("Old" is such an odd description of a house that is 25 years old; but that is Houston for you.)"

"Ozzy and his crew were pleasant, helpful and efficient. They were easy to work with as things develop in a job and changes need to be made or adding is needed. We were very happy with their work."

"Good. Work was completed to or satisfaction."

"Durell Jacob was awesome. He gave me a bid to do the work I requested and had everything done within 2 1/2 hours. He also noticed I did not have a surge protector on my main box, he got that installed in the same time. The work he did was just what I asked for. Additionally, he was respectful, kind and knowledgable."

"Excellent and professional"

"Services were professional and I was quite impressed with the outcome of my services. I am recommending them to my entire 55 plus community."

"SSGE acted like a teenager wrt aftersale service. The first time I called SSGE was when then was an alarm on the system, ( a year after install) and they refused service!!! The reason per SSGE was that there was dispute during install. During the sales process, SSGE had told me that HOA approval was NOT needed. Right after installation, the HOA wanted to remove the generator, and it took me 2 weeks to sort out the issue. I paid SSGE the second half of the payment in full only after the dispute with HOA was settled in about 2 weeks.Is that a good enogh reason to not provide service?? I had to call Generac's head-quarters and they helped me trouble shoot the alarm on my system."

"It went very well"

"I've had EV charger installed 2 other times prior to using Santiban Services Group (different locations), but never once experienced this level of customer service that Gabe provided. Although, it was my most expensive installation (which I can't blame them due to the odd place my builder placed the breaker box), but the price was quoted fairly and justified. Gabe went above and beyond such as stopping by my house, taking photos, drawing where he was going to do the wiring, and walking me through his findings. On top of that, he even did a load calculation which advised me to install a load management system so my breaker box wouldn't overload. This alone said he's a very thorough and dedicated person. I appreciate that so much because no other electricians were doing that and kept telling me that "it will be fine". Being a first time homeowner, I would like to protect my house to the best of my ability, so saying "it will be fine" doesn’t really give me a peace of mind. So thank you Gabe!!!! For helping me to ensure my breaker box would be fine with the new addition. I hope to continue to use your service in the future 🙏🏻 😊 also, thank you for going the extra mile to vacuum the work area after you guys were done, it was a very nice gesture 🤗"