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"At first, it went well.  The estimate was reasonable & the owner of the company was the one to come assess the work.  The workers came out soon thereafter and performed the work.  However, the bowed siding was not fixed.  They recommended ordering new siding for the damaged areas and coming out again for installation, doubling my estimate from $800 to $1600+.  When I called the company to see if I could negotiate a better price (I was willing to pay for all additional materials, but a +100% increase in cost was a little much in my perspective).  After speaking with 2 associates at the business office, I was contacted by the owner and he was unbelievably unprofessional with me on the phone.  Threatening not to do the work, insinuating that I was attempting to damage his business and not pay him...when I NEVER alluded to non-payment, I just wanted to negotiate a more reasonable price.  The phone call was a disaster...I became the apologetic one while the owner of the company continued to blame and verbally attack my intentions...it led me to tears.  Awful!  I conceded and gave into the FULL price, had the contractors come out and the work the 2nd time and it was STILL not accomplished.  I closed on my house the day after the 2nd job and the new owners requested the company's information to have them come out a 3rd time to do what they needed to do the 1st time.  Worst contractor experience I have ever encountered! 
In addition to this, the female business associate answering the phones was very rude to me throughout the process until the very last day and then apologized (why shouldn't she...they got full payment and knew a company review might be pending).  I do NOT recommend.
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"I love this company! They always answer when I call and immediately schedule me - unlike other roofing companies who will either “call me back” (and never do) or just never answer their phone. I’ve used them twice - once to repair a siding issue and another time to replace my flat roof. The estimator (Rick) is always on time, professional, patient and nice. Both jobs I didn’t even have to be home for them to do the work. They took pictures of the work done and emailed them to me. This is my roofing company for life!"

"It went overall well. The replacement options were clearly presented, with dollar amounts included for any "extras" or any downgrades (making it easier to make decisions on these potential trade-offs). Work was completed on-time, and workers showed up when scheduled. Upon our inspection, several items were identified that needed to be addressed, which ultimately was done to our satisfaction. We would hire again, and in fact did when it turned out our garage roof did need replacement just a couple months after main house roof."

"The were on time good a good job and cleaned up after them selves.    The roof looked good, and they worked with me to pick out the right  roof for my house.
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"I worked with John Abbott to replace my roof. He did a great job. We had both shingle and steel roof put on and it looks great. John stepped me through each process and pointed out issues that needed repair and repaired them. I had two issues upon completion and they were corrected the next day. Now I have the best roof in the neighborhood. I recommend anyone who needs a roof call John."

"I had a very great experience from Daniel my sales rep all the way through the to the team that scheduled the install. The crew knocked my roof out all in a days work and my.project manager Omar kept me in the loop and showed me photos of the progress and they were very thorough, they replaced my rotted wood and even though I had to pay for some additional wood it was honest and necessary and I'm glad I sent the extra money to get this all done correctly. They don't cut corners and you get what you pay for with this company."

"Overall the installation went well except the "bowing" in the portion of the roof over the garage. We contacted Power on several occasions, but we haven't received a proper response yet. Below is the email we sent to Power. Power did acknowledge receiving the email, but nothing has happen so far. Email: You replaced our roof April 23, 2022 – project number 35-74502. We’re pleased with the replacement except for the portion over the garage…it’s bowing. Below, is our account of the events detailing how we have tried to resolve this issue. March 26, we met with sales team, Chris Pierson and Christy. We were assured that the bowing over the garage would be addressed and corrected since we were getting a brand-new roof, down to the decking/framing. The replacement should resolve this issue unless it’s structural. Brandon, project manager came out March 30 to check the readiness of the installation; to verify the frame could support the new roof. During the appointment, he mentioned that he would be on site the day of install. The roof was replaced on April 23rd. No on-site manager ever came on site, the lead guy of the work crew was not an effective communicator. We engage beyond the one time he asked for an extension cord. I called POWER and left a message with Chris Pierson that same day after the crew left to express my dissatisfaction with the roof over the garage. POWER came out to inspect/QA the project at completion (the roof) on April 25th, I believe his name was Zach. We pointed out the concaved roof on the garage. He stated that portion may be a structural issue and Power could not address that. I asked him how much would it cost to replace it? He thought about it for a minute or so, then stated it could be replaced, but it would be “redo” and he quoted us a price of approx. $8900. He proceeded to say that he could knock it down to about $7800 if we added an additional project to replace the house trim. This is when he mentioned that they have company meetings on Tuesdays in the morning and he was sure this project would be discussed. He acknowledged that POWER’s communication could have been better (better details in the project notes). We waited few days thinking that someone from POWER would reach out and when that didn’t happen, we called Chris Pierson (the POWER sales guy) on April 28th. During this call, Chris scheduled another QA/follow up appointment for May 9th at 10:00am; he said Dylan, a service manager would come out. On May 9th no one showed up. About 10:20am, we called POWER only to find out that we did not have an appointment for that day. We were not the appointment list. We then rescheduled for 10am the next day, not even 10 minutes later POWER called back to inform us that unfortunately they were not going to be able to make it because of some staff meeting. I recall asking “is the meeting all day”. That’s when we were told that the next available date was June 16th; feeling like we had no choice we accepted the June 16th date at 6pm to allow both of us to be present for the meeting. Upset and feeling like we were about to get the runaround, we placed a call to GreenSky (financing team) to inform them of the matter since loan was activated and payments would begin soon. After sharing the situation with the GreenSky rep, she took notes, and we submitted a complaint because again we felt like we were about to get the run around. On June 12th, we had a call with the assigned GreenSky caseworker. He advised that we should continue to try and resolve the matter with POWER. On June 16th around 1:50pm, I received an apologetic call from Terry, apologizing for being late, that his prior appointment ran over, he was out in the sticks and phone reception was not all that great. I mentioned that our appointment wasn’t until 6pm as so my husband could be home. I was told that I must be mistaken because they don’t make appointments after 6pm, his latest appointment would be around 4:00pm. He said that my husband really didn’t need to present, it would be a quick look and since he was in the area. He asked for a summary of the situation; I gave him the run down. He asked if I could send him a few pictures, which I texted him a few of the garage roof. He said he got the jest of it. He apologized and asked what could they do… we said that we would be open to a knocking something off the price or repairing the area. He said let me call my office. He called us back to say that someone from senior management would be calling us to try and resolve this that evening of June 16th, but still haven’t heard from him or POWER."

"After a flood in our finished basement, we contacted Chevy Chase Remodeling to fix some flood damage and, since we already had to do work in that living space, some remodeling. Overall, most of the work is spectacular. As part of the work we also asked them to finish our laundry room. The drywallers accidentally placed an extension cord behind the drywall but when my husband flagged the issue, they were good enough to come back and correct the situation by giving us access! To be clear, we did not anticipate that dealing with an extension cord would be considered "electrical work" nor did we imagine that their solution would be to wall it up or, when flagged, just cut a hole in the drywall and leave it. For the wiring to the Verizon box, there was enough leeway for a far more elegant solution that would have the majority of the wires behind the drywall without the need for the crew to have done anything more than to push the wires into an appropriate spot. No disconnects or special expertise required. Just a little common sense. See the pictures attached."

"From estimate to completed roof replacement, the process was easy and fast. Mac the estimator was knowledgeable and cool, the admin folks were responsive, and the roofers did a great job. I’ve used Charm City Roofing a few times and they are dependable. Thank you!"

"Very pleased with the roofing and siding work performed by ROI Construction. Jose was especially helpful and very knowledgeable in all areas of home repair, including roofing, skylights, trim and siding. Brooke did a great job scheduling and managing the project. Highly recommend ROI for your roofing/remodeling needs."