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"Last October, my sister, an elderly veteran living alone, contracted Genie Bath Systems to remodel her master and guest baths. She was diagnosed cancer and passed before the remodel was complete. Which, to be fair as we were not able to work with Genie while attending to my sister. The contract was expensive. Very expensive. The cost of the remodel is close to 1/4th the value of her home. I noticed there were issues with the remodel that showed a surprising lack of attention to detail. Genie sent people to address the issues twice. Yet issues remain. My calls to my contact at Genie are now being ignored. Also, the only document I have for the remodel is the contract my sister signed. It is not detailed. I have and continue to ask for a breakdown of the cost. An estimate or work order. This request is also being ignored. I am disappointed and have to wonder why Genie will not provide this information. I have several other questions for Genie that I will not go into here. But based on my experience, I cannot recommend Genie. In fact I would warn anyone considering Genie to be very careful about the cost of the contract."

"This experience has been a nightmare of frustration. Gilbert from G&I Appliance Repair contacted me on 4/20 about repairing our refrigerator. I explained to him the refrigerator is slightly cool but not cold enough, and the freezer just cold enough to keep ice from fully melting, but will not freeze anything solid. He advised it was a compressor problem without going to my home to do a diagnostic look over. I told him I had tested the fans and the compressor, and they were working. The problem was they were not blowing cold. He insisted it was a compressor problem, and advised me he was an expert and to trust him. He came to my home on 5/1 and replaced the compressor, said it was fixed but it would take a few hours to cool. He charged me $603 and left. I messaged him that same night and told him the refrigerator was still not working. He came back the next day and worked on it, told me it was now working but to wait another 24 hours for it to start cooling again. I once again brought up the fact that the old compressor was working fine and it appears he fixed something that was not broken, and the actual problem is something besides the compressor. He assured me it was the compressor, that he had fixed it and it was now working. On 5/2 the refrigerator was still not cooling effectively and was functioning exactly as it had been when I initially requested a repair. The freezer would not freeze all the way and refrigerator would hardly cool. I called Gilbert and told him neither the freezer or fridge were cold enough, and he asked if I had used a thermometer to gauge the temperature. When I told him “no,” he questioned how I could possibly know it was not cold enough. The curdled milk and fruit flies flying around it are a strong signal that it isn’t cold. Even still, I don’t need to know exactly how much someone weighs to tell of if they are fat. Gilbert offered to come back out and diagnose the problem, but I had already paid $603 dollars for a needless compressor repair. Gilbert now thinks the actual problem might be with the 3-way valve, but he is not certain and he wanted to come back to my house. I asked him why he replaced a fully-functioning compressor if the problem was elsewhere, for which he cannot provide an answer. I told him I wanted a refund, and even went so far as to pay him for a diagnostic fee, which is generous considering he never came out to diagnose the problem in the first place, and he still does not know why it is not cooling. Gilbert suggested I was trying to scam him and was lying about the refrigerator not working just so I could get a refund. He refuses to refund me. I’ve used Angi for several repair needs, and this is the first one with whom I’ve had a bad experience. It’s been awful to say the least. Pathetic, to say the most."

"Hired them to level one corner of an addition which was sinking and had broken the slab foundation resulting in a crack and non level floor in that corner. They jacked up the sunken corner and supported it with footings. I was generally satisfied with the work. However, the contract specified that they were to then come in and cut out a two foot trench (one foot each side of the ~15' crack in the slab), remove the rubble, drill in rebar to the two sides and refill the trench with concrete. After jacking up the corner, the two management level guys oohed and ahhed about how good the crack looked. They suggested that cutting the trench was not necessary. So, what I got was a guy spent a few hours grinding the two sides of the crack smooth in a few places and then pushing concrete into the crack. I was OK with that. However, that's a LOT of work they had just been relieved of and I felt a price adjustment was appropriate. That was not forthcoming. They charged me the full amount even though they did not have to do a big chunk of work they had signed a contract to do. So, despite what I felt was generally good work, I came away from the experience with a bad taste of "bait and switch". Be prepared for that if you hire them."

"This was amazing! I had no idea this service existed. After searching and contacting various repair places for my washer, this was the most cost effective option. I figured if it didn't work, my machine is old and I would be out $40, not the $100+ to have a tech come out and just diagnose the problem. I am pretty handy and my washer is old anyway, so if it is broken, I have to get a new one anyway. My tech, Steve, was great! He predicted what was wrong after listening to the machine, calmly walked me through dismantling the machine and when we got down to the motor, he was right! He sent me a link to the part I would need, and let me know to contact them again if I needed help installing it. My machine works even better than before it broke, its beautifully quiet and efficient. I will definitely be saving this company for any future repairs on appliances I may need. The service was $40 + the part cost, which was about $8."

"It was excellent! They're professional and friendly."