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"Emerson Paints: All Sales, No Service If you’re considering Emerson Paints, let me save you the trouble: don’t. I responded to one of their Instagram ads and was immediately bombarded with phone calls—relentlessly. Once I was ready, I called back and scheduled a free estimate. The sales rep they sent was personable, knowledgeable, and assured me he’d been with the company for ten years. That part actually felt promising. He gave us three tiers of service, and my husband and I chose the middle option. I even went to the paint store the next morning to pick out my color. I texted him with my selection and… crickets. Days passed. I followed up. He apologized and promised to get back to me. He didn’t. Eventually, I called the office directly, only to find out we weren’t even on the schedule. That’s when the owner stepped in—sounding every bit the overpromising, fast-talking salesman you hope never to deal with. He assured me we’d be fit in the following week and that he was “putting his very best guy on it.” Then the day arrived… and a truck pulled up with a completely different company name and logo on it. Turns out, Emerson subcontracted the work without telling me. Not even a mention. Total bait and switch. To make matters worse, the sales rep had promised I wouldn’t have to prep anything in my kitchen. But when I asked the owner, I was suddenly responsible for clearing countertops and emptying the front of all my cabinets. My kitchen was a disaster zone for a week—all based on bad information. Then came the most unbelievable part: on day two of the project, an Emerson employee came to "check on things"—and let himself into my home. No knock. No doorbell. No hello. Just strolled right in like it was his place. I was stunned. The one saving grace? The subcontracted crew was excellent. They were professional, efficient, and lovely to work with. I would’ve happily hired them directly—for a likely much lower price—if Emerson hadn’t been the middleman. (Message me if you want their name; they were fantastic.) Emerson Paints, on the other hand? Not a single follow-up. No call to see how the job went. Nothing. Their last contact with me was their guy walking uninvited into my house. Bottom line: Emerson Paints is overpriced, unreliable, and dishonest. I wouldn’t recommend them to anyone."

"Right up front - Will and Xander did a great job!!! Let's start with the quote process - Will was prompt to respond to our inquiry, he scheduled a time to meet just a couple of days later at our convenience and he showed up a little early for the walk thru. He took notes throughout, asked really good questions and performed the walk thru. He was interested in performing the work (not something we found from others) and said he would email the quote to us. We received the quote when Will said it would be there and it was thorough with enough details to ensure that we were on the same page for the work requested. We actually reached back out to ask about an additional item and Will provided the additional costing which was extremely reasonable. We reviewed the quotes we received and accepted his quote as the best for us to move forward with for the work we wanted. Will was professional through out the process and we agreed on a starting date. He reached out a couple of days prior to the starting date to discuss the starting date to confirm that we were still good for the date and he provided a time he would be there. The team was there 10 minutes prior to get their equipment and paint unloaded so they would be ready to come inside on-time. They brought in floor covers to protect the floors and kept their work areas clean throughout. Will communicated openly with us throughout and moved efficiently from task to task. We had identified some blemishes in the drywall in the initial walk thru and also wanted to remove some items that had been installed through the drywall. All of the work was completed and even after the first day, we were already seeing a difference. What a great feeling! Over the next few days, Will and Xander were there everyday on time (five minutes early) and cleaned up at the end of each day. The rooms we had worked on presented some complexities as we have 16 foot ceilings in some spaces and odd angles. They knocked it out and had all the right equipment to get it done and it was done right! No complaints on the quality of their work, cleanliness, punctuality or skill. Overall, our experience was outstanding and we will definitely call Will if we need anything additional done. Actually already discussed additional painting work and other home improvements we have on the drawing board."

"They were very professional and experienced in staining our log home. Gave us the best of knowledge in what stain and clear coat to use for long life of our home. Very professional with their work and with me. They completely cleaned the entire area and also cleaned all of the exterior windows. I would highly recommend them for a job well done."

"They arrived on time, were polite, worked quickly and charged a fair rate. There was one minor error (some paint drips) which they promptly fixed."

"The painting was okay but could have been a little more attention to detail as far as not having straight lines and having the brown and white paint separated and not Blended in."

"Edwin did a great job and was helpful and communicated even late in the evening."