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"This company kept me informed every step of the project. Pricing was very reasonable and work done in a timely manner. The owner Tanner was very professional. I would recommend this company to anyone needing concrete work done."

"Finish Touch gets 5 stars from me. They built us a beautiful looking retaining wall at the rear of our house 4 years ago this month and were the low bidder by far--the bids ranged from over $17,000 to under $3000 for Finishing Touch with several others from 6k to 10k. I waited to post a review until now because build quality of a retaining wall can't be measured until after passage of time. Their wall has held up nearly perfectly over 4 years now so I believe it is justifiable to say it was properly built and the preparatory pre-construction work like ensuring drainage was all done well. On top of doing first rate work at the low price, a few months ago I contacted Mr. Watson about another potential job involving our crumbling and sagging concrete front steps and porch. He spent a good 20 minutes+ explaining we could get 90% of the benefit of redoing them by instead mud jacking them and using polymeric sand to fill a crack. He was right. I unreservedly recommend them."

"Absolutely superb! Nick has a great eye and chose perfect Flagstone and edging for the project. We are halfway through, just waiting on the weather to permit planting. I would highly recommend this company to do your landscaping. They listen, have great ideas, excellent prices, and do a wonderful job."

"Cityscapes is a excellent company to work with. We had a very labor intensive landscape job that need to be done in a part of our yard that had a wash out area. It was going to need several yards of dirt that had to be wheelbarrowed up a steep hill all done by hand, hill was to steep for machinery to be used. Also needed two skids of sod to be brought up the hill. Chris ( the owner) was there the whole time to make sure all went well. Give Chris a call 573-205-9324 for your landscaping work, you won't be disappointed."

"Work was beautifully done. Just what we wanted."

"Top notch service- had new mulch put down throughout by entire yard in addition to having old plants removed and new ones planted. Very professional!"

"Very professional. A Scope of Work was provided along with a timeline. The work done was professional....I had neighbors stop by to get the company's contact info. My next door neighbor inspected the work and he kept telling me the job was done correctly."

"Atlas did a fantastic job. Mike accurately diagnosed the problem (a foundation crack hiding behind wood paneling) and patiently explained it to us new homeowners. For the repair itself, he arrived on time, applied epoxy efficiently, and dealt with some unexpected obstacles. (Some flooring needed to be removed to -literally - get to the bottom of the issue.) Our neighbor highly recommended Atlas, and we see why!"

"Woods Basement Systems: A Scathing Indictment of Deceptive Practices and Customer Disregard My experience with Woods Basement Systems has been profoundly disappointing, prompting this urgent warning to potential customers. Despite direct communication to their executive leadership about my intention to share my negative experience widely, I have received no follow-up or attempt at resolution. This silence speaks volumes about their disregard for customer satisfaction. My specific project, a basement waterproofing in a bathroom closet, was plagued by a series of misrepresentations, operational failures, and a shocking indifference to customer commitments. Initial Deception and Broken Promises Woods Basement Systems was chosen based on their purported reputation, and previous successful work on my home over 30 years ago. However, the initial consultation on June 6, 2025, with representative Phil Haxel, set the stage for a cascade of issues. Mr. Haxel explicitly assured me that the necessary work could be done without removing the toilet, stating his team would cut into the wall behind it and go under the closet door. These assurances were critical to my decision. Crew Admissions and Failed First Attempt On July 9, 2025, the crew arrived and immediately declared the job impossible with the toilet in place. When confronted with Mr. Haxel's promise, their response was alarming: they openly laughed, stating that "Phil is notorious for saying whatever he needs to say to make a sale and then expect the crew just to make it happen." This direct admission from their own employees reveals a systemic issue within Woods Basement Systems' sales practices. The crew then advised me to contact the office for a refund, as the job could not be completed as agreed. Scheduling Chaos and Uncommunicated Cancellations Following this, I was contacted by Taylor Beck, who suggested I arrange for the toilet to be lifted, with Woods covering the expense. I agreed, and a plumbing estimate of $320 was approved. My job was rescheduled for July 18, 2025, at 1:30 PM. Despite assurances of a follow-up call from their Customer Care Team, no one called. On the scheduled day, no crew showed up. After a lengthy hold time, I was informed by Whitney that a crew had not shown up for several jobs that day, and my appointment was canceled without notification. Second Attempt: Upcharges, Further Damage, and Damning Revelations A new appointment was made for July 19, 2025, at 1:30 PM, with assurances of their "best crew." However, this visit brought further aggravation. After jackhammering approximately 75% of the floor, the crew stopped, informing me that the system they were scheduled to install would not work and required an upcharge for the correct one. They insisted I authorize the upcharge before disclosing the cost. Feeling I had no choice given my torn-apart basement, I authorized the work. The crew resumed, only to stop again at the actual leak area, stating they needed to remove the toilet's plumbing, incurring additional expense for a plumber. I refused, demanding they find a solution without damaging the existing plumbing. Miraculously, a solution was found. However, in stark contradiction to Mr. Haxel's initial promise, the crew proceeded to cut the door frame of the basement closet, rendering the door unusable. Throughout this ordeal, the crew members consistently vocalized their frustrations with the sales team's deceptive practices, stating that sales representatives frequently make unfeasible promises to close deals, leaving the production team to negotiate "deals" and additional payments from angry customers. They also revealed internal issues, including: * Unfair pay practices. * Unfulfilled promises of salary increases. * High turnover in customer service due to stress from dissatisfied customers. * Regular Tuesday meetings where these issues are raised, yet no action is taken. Conclusion: A Company Unwilling to Rectify Its Failures When I directly expressed my intention to share my experience publicly with Woods' executive leadership, I was asked what could be done to "improve my feelings and restore my faith." Yet, in the week since that conversation, there has been no follow-up, no attempt at resolution, and no acknowledgment of the profound issues I raised. This comprehensive failure—from deceptive sales tactics and broken promises to operational disarray, uncommunicated cancellations, unexpected upcharges, and a complete lack of post-complaint engagement—serves as a stark warning. Based on my experience, potential customers should exercise extreme caution and seek alternative providers for their basement needs."