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"Super Service Today didn’t respond in a timely manner, over-quoted us by a thousand dollars, mis-diagnosed our problem in a way that could have proven catastrophic (if we hadn’t gotten a second opinion), and then tried to withhold the return of our deposit to try to get us to sign an “agreement” that we wouldn’t post a bad review. The order of events: 1. Response in a timely manner: Our toilet and two sinks overflowed, with water cascading down from that bathroom to the basement below. We went with Super Service Today because they were the first phone call to an emergency plumber to get through, and had reasonably good reviews online. The overflow stopped on its own, and the company said it wasn’t that much of an emergency, so they’d stop by between 8 and 10 the next morning. At 10am, I called them, as no one had shown up. They apologized and said someone would definitely be there by noon. At noon, I called them again, and told them we were going with another plumbing company. They said they’d sub-contract someone else, in order to keep control of the situation. The company they sent found the blockage, snaked the pipe, and hit a blockage in the sewer leading to the street; they couldn’t investigate further, because they were only sub-contracted. 2. Over-quote and mis-diagnosis: Super Service Today sent one of their plumbers to take a video of the sewer line. This person hit the same blockage and diagnosed the problem as tree roots, then laid out escalating packages to fix it. The lowest level (and what this plumber recommended wholeheartedly) was hydro-jet, a high-powered water burst that can clear tree roots; this was quoted at $1600. The next level was replacement of that segment ($5000 or so) or replacement of the whole sewer ($25000 or so). He said the problem as urgent, and urged us to pick the jet. I hesitantly agreed and paid the deposit. Later that day, I got uncertain and curious and looked up what other companies charged for hydro-jet, and found it was between $300 and $500. At this point, we cancelled our hydro-jet service with Super Service Today and searched for another company. The company we chose took a new video of the line and showed us the truth: there was a mis-join in the line, rather than tree roots, so the two segments were partially offset from each other. They told us that if we’d chosen the (overpriced) hydro-jet, we’d have likely created an enormous sinkhole and done catastrophic damage to our sewer system. We went with them for the repair of that sewer segment, which went smoothly. 3. Withholding our deposit and the agreement: We wanted to conclude business with Super Service Today and get our deposit back. Super Service Today sent us a legal document to sign in order to get our deposit; it stated that we would be prohibited from posting a negative review. I consulted a lawyer friend who confirmed that we needed no “agreement” to get our deposit back, and that this was fraudulent. They tried to force the issue one more time and only relented when we said we’d submitted a challenge claim to our credit card company for the charge. Then, they were very apologetic on the phone as they returned our deposit, as well as an extra $100 refund for our trouble."

"Very good. Contractor is honest and meticulous. Excellent communication. Highest recommendation, would definitely hire them again."

"Patrick was great. He pulled a Rat from my kitchen line so great service!"

"Went well. pumps replaced"

"The crew was great allied craftsman with the brick work they did. They were prompt, professional, and immaculate in clean up after."

"Bauman Remodeling was given a tough job renovating my outdated living room and absolutely knocked it out of the park! They took the room from the 80’s into the 21st century. Mike and his team completely gutted the room, redid electrical, installed underfloor heating, replaced stairs, installed a pocket door, plastered the room, and build a custom builtin that is now the beautiful focal point of the room. His team paid attention to the tiniest details and worked tirelessly to bring our vision into reality. I was thoroughly satisfied with the work Mike and his team did and wholeheartedly recommend Bauman Remodeling for all projects large and small."

"Easy to work with. Quick written estimate, and quick project completion. Project done perfectly! Clean up-excellent! Would engage again!!"

"Advance Guard Builders were wonderful to work with. The work was done extremely well, and timeline and budget were on point with what they said. I would definitely hire them again!"

"Sebastian and his team remodeled our kitchen, and were extremely professional, finished the project ahead of schedule, and couldn’t be happier. Very enjoyable to work with, and easy to communicate for scheduling. Would highly recommend to anyone!"