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"The technician was pleasant, knowledgeable, and on time. "

"They were here early. The did the work in about 30 minutes and they were on their way."

"Professional, Friendly, Gentle, Experience, and Polite "

"We hired Seaside Painting, owned and operated by Rob Robinson, to paint our two decks and two sets of stairs. Rob quoted us “a four day job.” We were impressed with his proposed process of sinking nails, cleaning, sanding, sealing, and two coats of deck paint. We understood and expected weather delays. The job started August 30 and never ended. Well, we ended it on September 17. We had had enough of lack of communication and responses to calls and texts, no shows, poor attitude, and rudeness. When he picked up his ladders and final check, he said to my husband, “You are the crazy man who covered the deck and expected me to paint the next day.” Before the hurricane/rain storm, we covered all the rails that he had sanded and left open and unsealed in an effort to reduce the wood from swelling and from taking a longer time to dry out. On September 13, we texted him asking if he or his crew would be coming to work. While we waited, we spent four hours finishing the painting of the front stairs and rails ourselves. Three days later he responded. By that time we had had enough and told him to pick up his ladders and that we would finish the work ourselves, split the final payment with him which we thought was more than fair. This time he immediately responded and threatened to have his attorney put a lien on our home unless we paid $150 more than we offered. Bottom line: what his contract states as his work ethics, “open and honest communication,” his “proven process” for decks, is unfounded. To his credit, a day after he picked up his ladders and final check, he did apologize via text and mentioned that his company “went bad” and that he “should have been able to finish on time.”"

"As an award-winning journalist with an investigative reporting background, I am shocked that Empire Today has been in business as long as they have with how poorly they treat customers. We had a luxury vinyl plank floor installed last August. The salesperson assured us that this was scratch-proof, but that if we did have any issues, the warranty would cover it and that Empire had a great warranty. Well, six months later, the floor is covered in scratches from light use - essentially from pulling out a chair here and there and walking across it. It's in a dining room, so we hardly ever eat in there and mostly walk through it. We have sat at the table a handful of times in six months. Yes, we have pulled out chairs for those times, but who would expect scratches like this from such mild use? We're pulling them out gently, not dragging them across the floor. Clearly, this floor was defective when installed if it was supposed to be as scratch-proof as the salesperson said it was. Their customer service manager (based in Massachusetts) has been extremely rude and unsympathetic and insists the manufacturer warranty and the one-year Empire workmanship and servicing warranty don't cover scratches. This goes against everything the salesperson told us. The one-year warranty has a list of what is not covered and scratches is not among them. It says you can obtain warranty services for defects. When I suggested that these scratches were a defect that got worse over time, the customer service manager LAUGHED AT ME and said she had my email saying that we caused it by pulling out chairs. I asked to speak to someone above her, and she refused to give me another name. I said, I'm upset enough to go to the Better Business Bureau and you're telling me there is no one else I can speak to who is above you and has the authority to potentially rectify this? By this point, I was raising my voice as she was so rude and unsympathetic. She repeated she was the customer service manager and there was nothing else that could be done, other than express our frustration to the sales manager so they were aware that possibly their sales team was giving out incorrect information. However, the sales manager, according to her, would not have the authority to rectify the situation because, apparently, she is the only one within the entire Empire Today Corp. who can be bothered with customer service problems. What??? She wished me a good day and hung up on me, not caring that I was prepared to go to the Business Bureau, write negative reviews, and do whatever I could to resolve this. She chuckled again and said, “You do what you need to do, but the warranty does not cover scratches.” I have never dealt with a customer service manager who was so unhelpful and rude, just shutting me down completely. Unbelievable and we will be taking this to the Better Business Bureau and making sure everyone we know does not use this company."