Get matched with top sliding door or tracks repairers in Willis, TX

"Called to schedule a repair and was told a price based on measurements and that the job would be done same day as when the technician came. Technician came out next day and the price almost doubled and it took two more days for the window to be repaired. We are satisfied with the window but wish the person on the phone would of had more accurate information."

"It was super easy to get a hold of the company and then sent us a great repair man who was very courteous and helpful we will call if we need any more glass work at our home for sure"

I’ve been in the general maintenance and remodeling buisness going on 15 years now some assembly and appliance repair as well

My name is Brett Winek, and construction and helping others has been a passion of mine my whole life. I've come together to work with my father and childhood friend to make my dream of growing a great and reliable company to life. I operate my business off of clear and precise work, and value being punctual and reliable to my customers as we value your time and understand that time is valuable.

Lonestar Elite Contracting is committed to providing dependable, high-quality home improvement and general contracting services. We specialize in roofing, fencing, flooring, painting, concrete, drywall, texture, remodeling, and more. Our mission is to deliver exceptional workmanship, honest service, and lasting results that our customers can trust.

"Thos company stripped a painted door, refinished it, reapplied weather stripping, and repaired a wonky door knob."

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When speaking to the customer service representative and explaining that I was looking to purchase a new remote controller for my car, he was insistent that I set up an appointment to have one of their technicians come to my home.  I explained to him that I didn't need a technician and was only looking to purchase a remote control unit.  He insisted that to purchase a remote control unit it would require the technician to deliver the remote and the best thing to do was to set up an appointment.  I then inquired whether they carried the type of Overhead Door remotes and offered to send him a picture of both the garage door unit and the existing remote control unit so they could confirm.  He did not want to take that approach and insisted that we set up an appointment for a technician to visit.  At that point, I agreed to set up an appointment and the customer service representative said they would call me 30 minutes before the visit to make sure I was home.  This initial conversation occurred at 3:22 pm.  At 3:38 pm I received a call from the technician who was sitting in front of my house.  After explaining to the technician what it was I was trying to accomplish, he reveals that he does not have on his truck a single remote to sell to me.  He then calls his technical support desk and informs them that I want to purchase a remote but he doesn't have one to sell.  He attempts to have them cancel the appointment but after speaking with them further he informs me that I am obligated to pay a $39.00 service appointment fee.  The technician left my home at 3:53 so the duration of his visit was 15 minutes and the time he spent talking on his phone to his technical support was 8 minutes of that. 

This was a complete rip-off.  First, I repeatedly informed the customer service representative that I was inquiring to purchase a remote control unit and offered to take a picture of the unit itself and the existing remote so they could then inform me whether they had the remote control unit available.  Second, the technician who was assigned to visit my home was in route to another appointment but my home was in between his previous and next appointment, so responsive, but not prepared nor equipped to meet my needs of selling a remote control unit.  Following the visit of the technician, I contacted customer support and spoke to Kaleb and informed him of my issues and experience.  Kaleb agreed to listen to the initial phone call held with the customer service rep who scheduled the appointment.  Shortly after speaking, Kaleb called me back and offered to return the $39.00 fee, which was appreciated, but what I learned is that the function customers interact with is really all about "setting up the appointment" and not equipped to really understand use cases or issues that go beyond the typical garage door broken scenario.  This appointment factory is designed to get you through the process and it may or may not be useful to meeting your needs.  For example, when the technician concluded that they did not have a remote controller to sell to me that was the end of the service commitment --- transaction over.  I was handed the name of a retail store up in Conroe that "may" have a controller but there was no follow up on the part of the company to close the loop, find the controller and get it into my hands.  Not a great way to build a business. 

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"Rob was professional, friendly, honest, on-time, and conscientious. He made sure to communicate at every step of the project. He rebuilt part of a damaged interior wall, replaced all the damaged sheetrock, and installed a new closet door. He was meticulous about matching the texture with the existing wall and insuring that the door was hung properly. I would recommend Rob and would not hesitate to hire him again."

"Mark arrived inspected the house and wrote something in a notebook then told me he would send me an estimate in a day or so. A week went by no estimate, no communication so I called him only for him to say he would get it to me that evening. I wait another 3 days and still no estimate. If this is how he communicates for just an estimate I can imagine how he would be on the job. A professional courtesy would've been just to say I cannot give you an estimate or am not willing to do the job either way I wouldve respected that instead of lying or stringing a potential customer along. I will not do business or recommend him to anyone."

"Did excellent work. Can't tell repairs were done. He finished quickly and cleaned up after repairs were done."