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"Pushy sales. Started off high, reduced the price. Sales guy demanded to leave with a competitors written quote in order to obtain his lower cost ?! I then received a follow up quote regarding a "promotional discount". I said, great please forward me an updated price. I was told this couldn't happen unless the sales guy could come back, clearly it was all BS to simply get me in front of him again for another 2 hours to be pressured into buying. The girl on the phone continuously spoke over me, would not accept the word "NO" to the visit. In the end I had to hang up. This kind of tactic is not good for any customer, it's bullsh*t. So unless you're a fan of what I see as very manipulative behavior and poor sales ethics RUN, do not Walk away...RUN."

"Everything went great. The only thing I wish differently was the boxes for the lights to be the same shade of color as the siding."

"No comment"

""Roofer From ****" would be a more fitting name for this unethical, incompetent outfit. I hired Five Star Roofing to do a small job on my multi-family home. They then insisted that I replace the slate portion of my roof with shingles (which wasn't leaking). I said no at first but agreed once they offered me a "deal" as they were slow on work. I was told it would be a 2-day job. After day one my tenant on the top floor had water in her apartment. I figured it was an honest mistake and the job would be completed the next day as it was only a "2-day job." By the third week, my tenant had five buckets going to catch all the water that was coming into her apartment. Five Star Roofing was paid in full and had abandoned the job. John Arsenault, who I was dealing with, became increasingly hard to reach during this 3-week ordeal. He said several times, "My guys are headed over there now." And, "they'll be there first thing in the morning to finish up." I eventually had to call from a different number for him to pick up. The best excuse I heard one rainy Sunday was, "I can't get anyone over there. It's Sunday. What do you expect?" What do I expect? I expect a "2-day job" not to stretch into 3 weeks. I expect my roof to be properly tarped off when exposed. Five Star Roofing could moonlight as a water mitigation specialist and really clean up. After 3 weeks of stress, frustration, and a leaking apartment, I had to call in a legitimate roofing company at twice the price to rip out everything Five Star did and fix the issue. It was done in a day. I sued Five Star Roofing and only under threat of arrest did John Arsenault show up to court. He lost and--surprise--doesn't have the means to pay me. How convenient! The incompetence of Five Star Roofing would make the Three Stooges blush. Even out of 100 stars, this company wouldn't live up to its name. Avoid Five Star Roofing and save yourself a nightmare."

"I would void these guys like the plague. The original estimate for their "Ice Defense" system was # 3700 and I was told I needed to figure a couple of hundred dollars additional to have their electrician connect the wiring. After the install, I come to find out that their electrician actually wanted over $ 5000 to do the wiring. That's right FIVE THOUSAND ! After a months worth of e-mails and calls back and forth they finally hooked me up with a different electrician that said he got calls like these from a lot of their customers and the cheapest he could do it for was THREE THOUSAND. More calls and more e-mails and they finally agree to split the cost (to avoid small claims court), and the units are finally wired up. Of course by now the first winter is over so I never actually turn them on until the following winter. When I finally do get to use them, my first electric bill is almost $300 higher than any previous bill ever. Contacted them about that and never heard back. Just had them on this winter for ONE DAY during the last storm and my bill is almost $150 dollars higher than the previous month ... FOR ONE DAYS USE. A complete and total waste of time and money."