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""Roofer From ****" would be a more fitting name for this unethical, incompetent outfit. I hired Five Star Roofing to do a small job on my multi-family home. They then insisted that I replace the slate portion of my roof with shingles (which wasn't leaking). I said no at first but agreed once they offered me a "deal" as they were slow on work. I was told it would be a 2-day job. After day one my tenant on the top floor had water in her apartment. I figured it was an honest mistake and the job would be completed the next day as it was only a "2-day job." By the third week, my tenant had five buckets going to catch all the water that was coming into her apartment. Five Star Roofing was paid in full and had abandoned the job. John Arsenault, who I was dealing with, became increasingly hard to reach during this 3-week ordeal. He said several times, "My guys are headed over there now." And, "they'll be there first thing in the morning to finish up." I eventually had to call from a different number for him to pick up. The best excuse I heard one rainy Sunday was, "I can't get anyone over there. It's Sunday. What do you expect?" What do I expect? I expect a "2-day job" not to stretch into 3 weeks. I expect my roof to be properly tarped off when exposed. Five Star Roofing could moonlight as a water mitigation specialist and really clean up. After 3 weeks of stress, frustration, and a leaking apartment, I had to call in a legitimate roofing company at twice the price to rip out everything Five Star did and fix the issue. It was done in a day. I sued Five Star Roofing and only under threat of arrest did John Arsenault show up to court. He lost and--surprise--doesn't have the means to pay me. How convenient! The incompetence of Five Star Roofing would make the Three Stooges blush. Even out of 100 stars, this company wouldn't live up to its name. Avoid Five Star Roofing and save yourself a nightmare."

"I would void these guys like the plague. The original estimate for their "Ice Defense" system was # 3700 and I was told I needed to figure a couple of hundred dollars additional to have their electrician connect the wiring. After the install, I come to find out that their electrician actually wanted over $ 5000 to do the wiring. That's right FIVE THOUSAND ! After a months worth of e-mails and calls back and forth they finally hooked me up with a different electrician that said he got calls like these from a lot of their customers and the cheapest he could do it for was THREE THOUSAND. More calls and more e-mails and they finally agree to split the cost (to avoid small claims court), and the units are finally wired up. Of course by now the first winter is over so I never actually turn them on until the following winter. When I finally do get to use them, my first electric bill is almost $300 higher than any previous bill ever. Contacted them about that and never heard back. Just had them on this winter for ONE DAY during the last storm and my bill is almost $150 dollars higher than the previous month ... FOR ONE DAYS USE. A complete and total waste of time and money."

"From the point where we discovered water damage resulting from a boiler failure during the coldest weekend of the year all the way to completion of the room rebuilds, Sam was amazing. He managed the entire process including working closely with our insurance company. Sam knows how all of this works and made sure he got us exactly what was needed to restore the house to pre-incident condition. In many cases even better based on new code requirements. Sam was always reachable and always willing to talk us through the process and keep us updated. And in addition to all of this, he managed our repairs during the pandemic, taking great care to accommodate the needs of my at risk elderly mother. Sam is a true professional and definitely the person you want on your side when an event like this occurs. I highly recommend him!"

"I emphatically urge you to avoid Richard Kumpel (RBK Enterprises). My partner and I hired Richard for a gut-reno of our home. We are currently in the process of taking Richard to court. He disappeared several months ago, with work still incomplete and with over $20,000 of our money, which we had pre-paid him for that work. We have also discovered that Richard violated code in several instances and we are in the process of filling a complaint with the Massachusetts Department of Public Safety against his contractor license."