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"Initially, things went great. They were responsive on the phone and had all the paperwork my building required to start the work. There was some initial discrepancy in the scope of work but I take some of the responsibility for that since I wasn't double checking the exact wording on their estimate which was different from what we discussed in person and over the phone. Also, I never saw the main contractor I initially spoke at my job site. He should've been there to monitor the work and check in with me to see if the work was looking close to what I asked for. I told them from the start what I wanted and even showed them pictures of exactly what I was going for, the results were far different. They seemed to cut corners and take no pride in the work they completed. The bathroom work they did was so bad I now have to completely redo it. There are huge gouges in the floor. Throughout the apartment, the stain essentially looks like a bad uneven paint job. They even got it all over the baseboards. They clearly did not polish the floors enough because its rough everywhere. I paid over $10k for floors that look ugly and now there is nothing to do but cover them up with area rugs. Also, some of my personal supplies were missing but they did compensate me for it. UPDATE: After discussing my dissatisfaction with the results, NYC Stone care did try and figure out a way to make up for it and I appreciate their handling of the matter."

"I’m so happy with my renovations done, it came out beautiful and they worked with me on all the details to have it just the way I wanted! Everyone that comes over raves about how everything looks. I would definitely hire them again, so happy!!"

"Had a bad experience with this company. Dealt with Harry for the contract and 50% down payment and then was told Joe was doing my project. Oh Joe oh Joe. You can’t make this guy up. The worst case of a pathological liar I’ve ever seen. On the promised day of work nobody would show up. He used every excuse in the book, after about 7 no shows and excuses from worker called out, there is rain in forecast (drizzle at best), the Canadian wild fires, Flu, each time he would sound so genuine, but once the common excuses ran out he would say “I’m coming right now, I’m loading up the bricks in the car as we speak [goes on to tell another worker to load some more bricks in the other truck while I’m on the phone], I cancel my plans and wait… no show. This goes on and on. Then he dumps a pile a of sand on my driveway and that sits for 2 more weeks. Everytime I would call Harry, he would apologize and say I will call him. Was convinced I was scammed with the upfront payment. Threatened to call police on the company. After about 6 weeks past promised day, the work was not very good either. The contract stated polymeric sand would be used to lock pavers. They did not. When I called and showed them pictures they said “oh Joe must have been running low on the polymeric sand, I’ll have him come by tomorrow first thing in the morning and fix that”. I laughed to myself, these guys barely showed up with 50% of payment still with me. How are they showing up after getting paid full. I ended up hiring another company and they locked the pavers and finished the job. If you are not in a rush and don’t care too much about getting the whole work done and good quality, then you can give these guys a try, otherwise don’t be an idiot like me and go read other Yelp reviews."

"JBL Home Improvements is a great company to work with. Dave and Jill are friendly, helpful, reliable and punctual! When they stay they will start, the do. They are there early each day and keep things as tidy as possible. For our recent job they finished just 1 day past the expected time-frame. Considering the many stories you probably have heard - the timing was spot on! They have great resources and talented workers who did an excellent job installing new floors and a new set of stairs, as well as new doors, sheet rock and molding! Highly recommend using JBL Home Improvements!"

"John and his crew did a fabulous job renovating my bathroom. It was done in a timely manner and they were extremely neat and cleaned up very well after themselves. I would definitely hire them again!"

"Fantastic. Rich responded to my phone call immediately & came for an estimate the next day--the job was completed within a week & a half. The installation was very professional & looks beautiful. The crew was hard working & cleaned up everything perfectly. Can't compliment the job enough--we're very pleased."

"I gave a deposit to start a job. A contract was never signed and work was never started. I decided to go in a different direction, Provider initially offered only a $250 refund, I deemed that unacceptable. Provider now has not responded to any attempted communication since approximately May 7."

"These guys are great. New bathroom. Came out perfect no issues. I'd highly recommend for any work being done."

"It went better than well, it was a collaborative effort, they shine most in experience and execution."