
Serving Beavercreek, OR and surrounding areas
Approved
In business since 1978
Free estimates
Warranties offered
"During a heavy rain in the middle of November we noticed that there was water leaking out of lights in our downstairs(it is a two-story house) and I suspected that at least one of the vents on our roof was leaking and the water was traveling down through the walls. I climbed up on the roof and found that four out of six vents had large holes in their rubber collars, allowing water to run down into the house. This must have happened during a windstorm we had a couple of weeks before. I duct-taped the vents as best as I could.
I called Pfeifer Roofing because they had replaced a roof on my rental house last year and I felt that they did an excellent job. Dylan came out and looked at it, then gave me an estimate over the phone. It seemed high, but it was an emergency with more bad weather coming. When I received the proposal/contract, the price had gone up another $50. Dylan told me that it would probably take a week to get a crew out, maybe a little longer because they were so busy.
Two weeks went by with no word from Pfeifer, so I called and was told that I hadn't even been put into the schedule yet and it might be another two weeks! I explained that I didn't think my duct-tape job was going to hold much longer. Another week went by and nothing was happening, so I emailed Dylan and (to his credit) he was able to get me on the schedule for the next Monday. They came out in the morning and finished quickly.
I am giving Pfeifer an overall of fair because of the lack of communication and price (and I've also found some debris in my yard from their work since then), but they are friendly people to work with and I would probably work with them again. I just hope they are better at scheduling next time!
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